Perfectly acceptable for a large resort. Nice gym, clean rooms, and decent fare. The breakfast buffet was especially good.
Stephanie
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Michelle
2024年4月30日
喜歡:住宿環境和硬體
A lovely place to stay - will have another visit .
Michelle
於 2024 年 4 月住了 1 晚
8/10 不錯哦
David
情侶出遊
2024年4月20日
喜歡:整潔度和住宿環境和硬體
Great hotel but the layout of the property is very confusing. Could really have benefited from an internal map of where everything was. Very strange layout. Food was lovely in The Grill, Tavern and The Vista. All the staff in the restaurants were fine although we ordered drinks and they were totally forgotten. The bar staff were a little slow. We had an issue with no hot water in our room from 5.30pm until the next morning. Would recommend with some small tweaks to enhance the experience
David
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Andy
親子旅遊
2024年3月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unbelievable level of service. Fantastic.
Andy
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Kaitlin
情侶出遊
2024年2月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay with my partner. Very nice touch having the car taken and parked for us
Kaitlin
於 2024 年 2 月住了 1 晚
4/10 不太好
真實旅客
2024年2月12日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Disappointing
As many others have said, there are just not enough staff or facilities to cope with the number of guests. The hotel and the grounds are beautiful but the service is awful. We couldn’t get a seat at the bar downstairs and getting served at the Great Scots bar was a nightmare. We saw numerous people being turned away because there were no tables left. The staff are abrupt and harassed because they’re too busy and clearly can’t accommodate everyone. Dinner really needs to be booked a couple of weeks in advance if you’re staying at the weekend. We struggled to get a table. Breakfast is a bit of a free for all, you do need to queue and wait for a table to be free and there was only one person restocking fruit/pastries/etc so you do need to wait for these. Check out is also very busy so be prepared to queue here also.
真實旅客
於 2024 年 2 月住了 1 晚
10/10 有夠讚
Gary
2023年12月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Exceptional. Wonderful Christmas.
Two day stay over Christmas
Beautiful room clean and comfortable
Christmas lunch delicious
Staff very professional everywhere
Breakfast is great
Afternoon Tea in lounge fabulous
Chris the lounge manager a total STAR
Will book again for Xmas 2024 for sure
Gary
於 2023 年 12 月住了 2 晚
10/10 有夠讚
Paola
2023年12月28日
Paola
於 2023 年 12 月住了 1 晚
8/10 不錯哦
Hari
家庭旅遊
2023年12月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place, scenic lake views old castle with modern twists amazing pool and water slide for kids, excellent gym, wonderful staff at hotel. Lovely breakfast. Had decent plant based options. Concierge, front desk staff and restaurant waitstaff all excellent and respectful and genuine. High Tea with scones etc was a great experience