Very terrible experience. Booked this hotel as I had an important interview downtown in Albany. When I arrived there at 9pm, it’s overbooked and we were relocated to a motel 20 mins away. The motel was terrible and the hair dryer was even broken. The staff was rude when we tried to understand the situation. The staff on duty promised to cover the extra transportation costs from the motel to the bus terminal for the next day and arranged a taxi for us. But we were kicked out of the taxi as the operation manager refused to honor their promise. They were only reluctantly agreed to cover such costs, which they offered at first, after we contacted hotels.com and got a written proof. We nearly missed the bus back to NYC. It’s not fair to us to take the extra efforts and time, while supposingly, I should have focused on the interview. Don’t ever book this hotel if you have any important appointment. Really disappointed.
真實旅客
於 2018 年 10 月住了 1 晚
10/10
My room was fab, everything I needed. Reception staff were really friendly and helpful. Pool and whirlpool area were a bit tired but functional. Breakfast was simple but enough for me. Would definitely stay again.
Anne
於 2025 年 7 月住了 5 晚
10/10
The staff were all exceptionally efficient and friendly. Tyler sorted me out a room after a miscommunication within the expedia app. The room itself was functional but looking a little faded and in need of an upgrade. A wider range of snacks would be great and the pool was only open from 7 not 6 as indicated by the signs. Thats not a problem but it's about managing expectations!
Gillian
於 2025 年 7 月住了 6 晚
8/10
The property was fine. The phone did not work. I told the front desk every day (5 in all) No fix!! It probably still doesn't work.
Stephen
於 2025 年 7 月住了 5 晚
8/10
The staff was excellent and loved the suites only thing I didn’t like was there was a very strong odor of someone smoking weed on our floor told staff and issue was addressed but checked out a day early due to the next day the smell was back
Theresa
於 2025 年 6 月住了 5 晚
10/10
the staff are super welcoming and helpful
Nicole
於 2025 年 6 月住了 1 晚
10/10
Charlene
於 2025 年 5 月住了 1 晚
8/10
Vincent
於 2025 年 5 月住了 5 晚
8/10
La habitación que nos toco estaba lado del gym y cada vez que giraban las pesas retumbaba la pared y si imo esta durmiendo es incómodo tanto ruido y golpes en la pared
Marielix
於 2025 年 5 月住了 4 晚
6/10
Stayed for 3 nights . Day1 ok, day2 and 3 only Cold continental breakfast. Nothing in breakfast area was replenished even coffee at 8am. All Marriott hotel that we’ve stayed in different locations that week have real breakfast served. Should not include continental breakfast included if they will just serve “cold continental breakfast only today” not expecting a lot from the place but got disappointed.
Vincent
於 2025 年 5 月住了 3 晚
2/10
Unbelievably dirty, terrible smelling room. Floors so dirty shoes stuck to it. It was horrible, will never be returning.
Hailea
於 2025 年 5 月住了 1 晚
10/10
Very friendly staff
Jessenia
於 2025 年 4 月住了 2 晚
10/10
Staff is so friendly and accommodating with any information regarding anything locally!
Margarita
於 2024 年 12 月住了 1 晚
10/10
Sexxy
於 2025 年 4 月住了 2 晚
8/10
Ashley
於 2025 年 4 月住了 1 晚
10/10
Eric was great at check in!
Shannon
於 2025 年 4 月住了 1 晚
2/10
They dont treat their
SM Sadek
於 2025 年 2 月住了 5 晚
4/10
They dont treat their customers well. All of them are rude and liars. They dont care about their customers.
SM Sadek
於 2025 年 2 月住了 2 晚
10/10
Stephen
於 2025 年 3 月住了 5 晚
2/10
Lillian
於 2025 年 3 月住了 2 晚
10/10
Lauren
於 2025 年 3 月住了 7 晚
10/10
Dominique
於 2025 年 3 月住了 3 晚
10/10
Octavia
於 2025 年 3 月住了 9 晚
2/10
Accused of smoking when i didnt i accidentally burned a pan