Travelers find a serene atmosphere at this eco-certified aparthotel where comfort meets environmental consciousness. Guests can enjoy a rejuvenating treatment at the spa or relax beside the seasonal outdoor pool, complete with comfortable loungers for soaking up the sun.
Located in Agios Nikolaos, Castello Village Resort is near the beach. Malia Ruins and Palace of Malia are local landmarks, and some of the area's attractions include Star Beach Water Park and Sissi Mini Golf. Aquaworld Aquarium and Labyrinth Park are also worth visiting. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with horse riding. Visit our Agios Nikolaos travel guide
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400
What's nearby
Heraklion Port
36 min drive - 50.4 km
Sissi Mini Golf
2 min walk - 0.2 km
Palm Bay Beach
5 min walk - 0.5 km
Boufos
7 min walk - 0.6 km
Avlaki
9 min walk - 0.8 km
Getting around
Nikos Kazantzakis Airport (HER)
38 min drive
Restaurants
Taverna Amelia
12 min walk
Ταβέρνα Σοφιάδης
4 min drive
Taverna Kalyva
6 min drive
Kalimera Kriti Restaurant
17 min walk
Vasia Main Restaurant
14 min walk
About this property
Castello Village Resort
Along with a full-service spa, this aparthotel has a bar/lounge and a poolside bar. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Each apartment offers free WiFi, room service, and a TV with satellite channels. A hair dryer, a safe, and a phone are among the other amenities that guests will find.
Castello Village Resort offers 147 air-conditioned accommodations with safes and hair dryers. Satellite television is provided.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Roundtrip airport shuttle (surcharge)
Free beach shuttle
Free self parking on site
Family friendly
Children's pool
Playground
Restaurants on site
Athina
Delfi
Food and drink
Mini-fridge
Dining
Free buffet breakfast available daily 7:00 AM to 10:30 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
Couples/private dining
Room service
Snack bar/deli
Bedrooms
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Towels provided
Entertainment
TV with satellite channels
Outdoor areas
Barbecue grill
Garden
Terrace
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
Desk
Meeting rooms
Comfort
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
Designated smoking areas
Services and conveniences
Concierge services
Daily housekeeping
Iron/ironing board
Limited-hour front desk
Luggage storage
Phone
Safe
Safe at front desk
Tour and ticket assistance
Things to do
Billiards/pool table
Children's pool
Fitness classes
Volleyball
Horseback riding nearby
Scuba diving nearby
Windsurfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
147 units
2 floors
7 buildings
Garden
Mediterranean architecture
Reception hall
Soundproofing
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available
Special check-in instructions
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1064498
We should mention
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
Property is also known as
Castello Village Resort Agios Nikolaos
Castello Village Resort
Castello Village Agios Nikolaos
Castello ge Agios Nikolaos
Castello Village Aparthotel
Castello Village Resort Aparthotel
Castello Village Resort Adults Only
Castello Village Resort Agios Nikolaos
Castello Village Resort Aparthotel Agios Nikolaos
Frequently asked questions
Does Castello Village Resort have a pool?
Yes, this property has a seasonal outdoor pool and a children's pool.
Is Castello Village Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Castello Village Resort?
Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Castello Village Resort?
Check-out is at 11:00 AM.
Does Castello Village Resort provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Castello Village Resort located?
Situated near the beach, this spa aparthotel is within a 10-minute walk of Sissi Mini Golf and Boufos. Avlaki and Palm Bay Beach are also within 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Castello Village Resort Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
8.6
Location
8.0
Staff & service
7.4
Property conditions & facilities
Rating 10 - Excellent. 11 out of 43 reviews
10 - Excellent
11
Rating 8 - Good. 21 out of 43 reviews
8 - Good
21
Rating 6 - Okay. 6 out of 43 reviews
6 - Okay
6
Rating 4 - Poor. 3 out of 43 reviews
4 - Poor
3
Rating 2 - Terrible. 2 out of 43 reviews
2 - Terrible
2
Reviews
8/10 Good
Simon
2025/8/8
Liked: Cleanliness, property conditions & facilities, communication
Freundliches Personal, gutes Essen, zwei Pools. Liegt direkt am Meer, Baden ist aber aufgrund der Felsen nicht möglich.
Das Gym ist leider im benachbarten Hotel und ist nur für Erwachsene zugänglich.
Waren mit dem Aufenthalt sehr zufrieden.
La cucina orribile. L' acqua non è compresa nella mezza pensione. 3 euro una bottiglia d'acqua, 4 euro frizzante. Nel buffet abbiamo visto capelli qua e là. La struttura avrebbe bisogno di maggiore pulizia e manutenzione. Animazione inesistente. La struttura è fronte mare, ma non puoi fare il bagno perché è roccioso. Nel mio voucher Expedia c'era scritto che avremmo ricevuto un omaggio e un drink di benvenuto. Abbiamo chiesto in reception e ci hanno detto che è un errore di Expedia, hanno anche fotografato il voucher per segnalare ad Expedia.it questo errore. Per scusarsi ci hanno promesso una bottiglia di vino e della frutta. Li abbiamo ricevuti 2 giorni dopo su sollecitazione. La mattina dopo hanno pulito la camera e portato via il piatto con la frutta. La camera con jacuzzi era piccolissima e la bambina dormiva sulla brandina. Jacuzzi inutilizzabile durante il giorno per il troppo sole. Dopo 4 giorni di permanenza ci hanno chiesto se tutto andasse bene. Ci hanno cambiato la stanza, dandocene una più grande, con lettini e jacuzzi coperta da tetto. L' ultimo giorno, dunque, abbiamo usufruito di una stanza migliore. Sinceramente molto deludente.
Maria Melania
Stayed 5 nights in Jul 2025
6/10 Okay
Claus
2024/9/11
Liked: Cleanliness, room comfort
Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.
Claus
Stayed 2 nights in Sep 2024
8/10 Good
massimo
2024/8/22
Liked: Amenities, property conditions & facilities, communication
Ambiente accogliente, personale gentile e professionale, cucina buona.
Struttura tranquilla adatta a chi cerca una vacanza rilassante.
Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.
massimo
Stayed 14 nights in Aug 2024
6/10 Okay
Natalia
2024/8/20
Disliked: Cleanliness, property conditions & facilities, communication
On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.
Safia
Stayed 11 nights in Jul 2023
6/10 Okay
Sofiane
2023/8/6
Bonjour
L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien
Sofiane
Stayed 9 nights in Jul 2023
8/10 Good
Laureen
2022/7/20
Liked: Cleanliness, room comfort
Notre séjour s’est plutôt bien passé.
Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h.
De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue.
Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.
Laureen
Stayed 3 nights in Jul 2022
8/10 Good
Tracey
2022/6/24
Liked: Cleanliness, staff & service
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Tracey
Stayed 7 nights in Jun 2022
6/10 Okay
Verified traveler
2022/6/15
Liked: Cleanliness, staff & service
Disliked: Room comfort
Peu mieux faire
Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.
Verified traveler
Stayed 5 nights in Jun 2022
8/10 Good
Christian
2021/10/11
Liked: Cleanliness, staff & service, room comfort
Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort
So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos.
The airconditioning poured water over our bed on the first night.
The pillows are hard.
The free welcome drink was not offered on the first night we had to ask the manager the next day.
The free welcome gift advertised was not given until we asked for it.
We had paper cups for drinks, hardly 4 star.
Tea bags were not replenished.
The water in the shower only gets warm.
The jets in the hot tub only partially worked.
If you have any issues the staff just shrug their shoulder and say what can I do?
The rooms are bare and do not have any of the niceties shown in the photos.
Food is bland, mass produced with little variety.
The maid just let herself in to take some of our fruit without knocking.
There are no where near enough sun beds.
No health and safety information given, in fact virtually no information about anything given.
The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them.
Sissi is a great place but please choose a different hotel.
We spent at Castello Village Resort one week in September. We have the best memories of our stay.
The hotel staff (receptionists, waiters, bartenders) were very nice and helpful.
Our room was clean, towels were changed daily.
Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient.
The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches.
Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.
First of all we paid extra fir a jacuzzi room, king bed , two double beds together.
What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction.
The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to.
Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed.
Never again.
Posizione ottima e località incantevole.
Abbiamo prenotato una stanza vista mare con formula mezza pensione, drink e omaggio di benvenuto.
Ci hanno riservato una stanza che era sprovvista di vista mare e con un cantiere a vista. Il disagio è stato coperto dalla presenza di una jacuzzi sul balcone.
Barista e personale del ristorante molto cordiali e professionali tranne la reception.
Completamente ignorata la richiesta del drink e dell'omaggio di benvenuto compresi nella prenotazione.
Reception molto deludente, repentiva.
Presenza di intrattenimento tra spettacoli vari, spa e palestra inclusi.
Hotel che offre tante servizi.
Consigliatissimo.
Ho apprezzato molto il fatto che ogni stanza avesse uno spazio esterno privato. A colazione e a cena ottima varietà di proposte e ottima qualità del cibo.
Chambres confortables (mais bâtiment en 2e ligne donc sans vue mer contrairement aux photos, non contractuelles), repas délicieux, personnel de l'accueil, du bar et du resto adorable et très soucieux du respect des règles Covid (sauf le boss du restaurant qui inspecte sans cesse, ce qui est stressant, mais surtout avec le masque sous le menton et qui ouvre tous les plats sans gants, alors que c'est exigé pour les clients). Entretien des chambres à améliorer.
Good experience.
Very nice hotels in a nice place.
very nice and helpful receptionists. Mario and his team, super! excellent cuisine! only flaw ... 4 young girls who were in a room next door who did night hours with great din and noisy night parties that are not suitable for a 5 stars hotel
Claudia
Stayed 7 nights in Jun 2021
8/10 Good
Verified traveler
2019/9/25
Liked: Cleanliness, staff & service
es war gut dass das Hotel neu Renoviert wurde. Das Badezimmer mit ebenerdiger Dusche ist schon sehr gut. Im Zimmer selbst fehlen so ein bisschen wie Waldecken für Bekleidung und ein bisschen Wandschmuck wie Bilder, sieht so halt ein bisschen kahl aus. bei Problemen findet man immer ein offenes Ohr und gut ist auch, der Arzt ist Täglich im Hause. Alle 3 Tage Bettzeug(wäre für mich noch OK, aber alle 3 Tage Handtuchwechsel ist wenn man sich morgens und am Abend Tuschen möchte schon ein bisschen wenig. Wer keine zu hohen Ansprüche hat, der findet die Anlage sicher Gut.
Personnel très sympathique, les repas sous forme de buffet sont plutôt bons dans l'ensemble, il y a du choix. Il est important de demander la vue sur la mer sinon vous avez la vue sur la route derrière avec le bruit des commerçants... Le bémol est que la plage la plus sympathique est à 20 minutes de marche. Autrement pour des plages encore plus belles, il faut prendre la voiture. Dans l'ensemble, nous sommes satisfaits.
Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
Hotel a 3 metri dalle scogliere; in cui c'e molto rispetto per il.silenzio nelle ore notturne; dopo le 23 c 'e tranquillita assoluta; camere moderne ed ampie; personale e camerieri gentilissimo e disponibile; ci ritornerei; perche nonstante l hotel nn sia piccolo , la.gestuone è riuscita a mantenere un'atmosfera accogliente e familiare.
Ottima struttura sul mare, molti parcheggi liberi lungo la strada.
La struttura è tenuta molto bene.
La colazione è ricca per chi preferisce il salato, un po' più scarsa per chi la preferisce dolce.
Personale molto cordiale, non c'è il cartellino "non disturbare".
In ogni caso esperienza molto positiva