撞球
查看供應情況

斯坦福格蘭德阿德萊德飯店的評分

5 out of 5
斯坦福格蘭德阿德萊德飯店
2 Jetty Road Moseley Square, Glenelg, SA

評論

8.4

非常好

10 分，有夠讚；1035 則評論中有 487 則" "
8 分，不錯哦；1035 則評論中有 320 則" "
6 分，一般般；1035 則評論中有 127 則" "
4 分，不太好；1035 則評論中有 64 則" "
2 分，很糟糕；1035 則評論中有 37 則" "

8.6/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Robyn

喜歡：整潔度、員工素質和住宿環境和硬體
Close to the beach and many food choices
於 2024 年 4 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年4月29日回覆
Dear Robyn, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 不錯哦

Wendy

團體旅遊
We loved the location of this hotel. The views of the ocean were spectacular. The hotel is a litte tired. Breakfast buffet was just average. A bit congested. Staff were wonderful and Ayush was particularly helpful and just a lovely person.
於 2024 年 4 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年4月28日回覆
Dear Wendy, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Thank you for acknowledging our service standards and our people. Indeed, they are the ones who truly make quality come alive in the hotel and we treasure each and every one of them.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

fran

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
From the moment we checked in we felt relaxed. Our room was lovely and the view is outstanding. The 2 course dinner with a wine for $39 was so beautifully cooked. we did that again. I was so easy to get out and walk and the food choices around the hotel are fantastic. would highly recommend!! We are already pannning anther trip back soon.
於 2024 年 4 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年4月23日回覆
Dear Fran, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Qudratullah

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Price was expensive
於 2024 年 4 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年4月15日回覆
Dear Qudratullah, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 一般般

Garry

Service was very ordinary rooms are in need of upgrades
於 2024 年 4 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年4月15日回覆
Dear Gary, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 有夠讚

Indu

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
That stay was great. The wi-fi provided by the hotel was of very poor quality. I ended up using my phone data as it was quite imposdible to load even a basic website via wi-fi. We traveled in s large group and many others had the same experience. We traveled from Melbourne and on the way stopped of at a little town. The wi-fi in that motel was of better quality.
於 2024 年 3 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年4月7日回覆
Dear Indu, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback regarding our WiFi is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 不錯哦

Christine

喜歡：整潔度和設施服務
Ageing, bathroom not crash hot, mouldi places, crappy shower, hard to work out how to turn it on and had shower curtains
於 2024 年 3 月住了 7 晚
Josh McQueen - Front Office Manager 於 2024年4月3日回覆
Dear Christine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Lindsay

於 2024 年 3 月住了 5 晚
Josh McQueen - Front Office Manager 於 2024年4月22日回覆
Dear Lindsay, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 一般般

Marie

親子旅遊
喜歡：員工素質和設施服務
The staff is great, super helpful and very kind. The room is ageing and could use with a remodel. What could be improved is really the noise isolation. You can hear everything from the corridor and our room was facing the pool so the noise until 10pm from people in the pool and jacuzzi made it hard for our toddler to sleep. Area around the hotel is awesome, great restaurants and shops.
於 2024 年 3 月住了 4 晚
Josh McQueen - Front Office Manager 於 2024年4月1日回覆
Dear Marie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Thank you for acknowledging our service standards and our people. Indeed, they are the ones who truly make quality come alive in the hotel and we treasure each and every one of them.Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 不錯哦

James

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were shown wonderful service, the room was exceptionally clean.
於 2024 年 3 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年3月25日回覆
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Stephen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay for our short holiday.
於 2024 年 3 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年3月22日回覆
Dear Stephen, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 不錯哦

Ellina

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The area is excellent. The hotel is good. As always some facilities don't work. This time the sauna was not heating up and jets in the spa didn't work.
於 2024 年 2 月住了 5 晚
Josh McQueen - Front Office Manager 於 2024年3月22日回覆
Dear Ellina,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. I have passed on your feedback regarding the Spa and Sauna, Our Maintenance Team is working to overcome these glitches.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Iain

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly and helpful. They had 24 hours room service, which we took advantage of. Restaurant had tasty food, we enjoyed the pasta and minute steak. Location was also quite stunning as it is right next to the beach.
Josh McQueen - Front Office Manager 於 2024年3月22日回覆
Dear Iain, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Virginie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年3月18日回覆
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Virginie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful bedroom. Loved the swimming pool area and the location of this hotel by the beach! Breakfast was enjoyable too.
於 2024 年 3 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年3月12日回覆
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Charmaine

喜歡：整潔度、員工素質和住宿環境和硬體
Martin, at the concierge desk was so friendly and helpful, being our first time to Adelaide, we got around with ease. Thank you Martin. Our room had an amazing ocean view, though the room lacked lighting, there was no lights at the table and chairs area to eat, we had to sit on our bed with the bed side light on.
於 2024 年 3 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年3月12日回覆
Dear Charmaine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.Thank you for acknowledging our service standards and our people. Indeed, staff like Martin, are the ones who truly make quality come alive in the hotel and we treasure each and every one of them. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Virginie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoyed my stay and made a good use of the voucher i purchased. Loved the swimming pool and my room had a beautiful view
於 2024 年 3 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年3月9日回覆
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind commendations of our property just brightened our day. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Tim

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome location for Adelaide, right at the beach with transit options to get into the city easily with restaurants steps away. The rooms were clean and updated. Some other parts of the hotel is starting to show the buildings age but overall a great place and would recommend.
於 2024 年 3 月住了 5 晚
Josh McQueen - Front Office Manager 於 2024年3月6日回覆
Dear Tim, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Kersti

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for work, great location to look over the water and very close to the tram.
於 2024 年 2 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月28日回覆
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am happy to note that you enjoyed the facilities at the hotel and have left with a positive impression of the hotel and its services.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

4/10 不太好

lauren

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月24日回覆
Dear Lauren, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

8/10 不錯哦

Sharon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ocean view room was spacious, great location with restaurants and boutique shopping, tram on the doorstep
於 2024 年 2 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Sharon, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Anthony

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月19日回覆
Dear Anthony, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 一般般

Craig，Newtown

於 2024 年 1 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月19日回覆
Dear Craig, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 一般般

Jennifer

情侶出遊
不喜歡：住宿環境和硬體
Building needs a "Freshen Up". Breakfast Buffet needs a shake-up.Scrambled eggs dry. Poached eggs hard. Horrible white sliced bread. And pay extra for a decent cup of coffee!!!!!!!!!!! Nasi Goreng at Dinner was so dry. Rice seemed to be cooked days ago.However, The chicken dish was good.
於 2024 年 2 月住了 7 晚
Andrew Donadel 於 2024年2月19日回覆
Dear Jennifer, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay. We strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.We appreciate your honest feedback on how we can improve and will certainly be taking it on board.Please accept our sincere apologies that we did not meet your expectations, I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 一般般

Richard，Grosse Ponte

情侶出遊
喜歡：設施服務
Condition of the rooms and public areas quite shabby.
於 2023 年 11 月住了 2 晚
Andrew Donadel 於 2024年2月19日回覆
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We appreciate your honest feedback on how we can improve our offerings and welcome any further comments if you wish to provide them to us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 不錯哦

Paul，New Bern

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Carpeting needs to be replaced! Bathrooms need to be upgraded.
於 2024 年 1 月住了 4 晚
Josh McQueen - Front Office Manager 於 2024年2月19日回覆
Dear Paul,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the our Maintenance Manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Margaret

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely 1 night stay in a room with a balcony. Cannot complain about one thing. Everyone was super friendly and helpful. I must compliment the staff. From the young man who helped us with our bags out of the car right through to the lovely waitress who made a mean Mimosa the next day!
於 2024 年 2 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月19日回覆
Dear Margaret, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 不錯哦

Karen

情侶出遊
喜歡：整潔度和員工素質
Shower ran water everywhere in the bathroom. Arm chairs were dirty/stained. Butcould not beat location and views.
於 2024 年 1 月住了 4 晚
Josh McQueen - Front Office Manager 於 2024年2月19日回覆
Dear Karen,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. Our views could not be better!In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the Maintenance and Housekeeping Managers and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Josh McQueen - Front Office Manager 於 2024年2月19日回覆
Dear Guest, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Sarah

於 2024 年 1 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年3月22日回覆
Dear Sarah, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 不錯哦

Chris

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, friendly staff. Comfortable clean rooms. Not a fan of having to climb in the bath to shower. Too risky.. especially If you have a mobility issue, see if you can ask for a safer room.
於 2024 年 1 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Chris, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Our Ocean facing rooms all have walk-in showers. I hope that you can enjoy this on your next visit.Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 不錯哦

Ema

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very close to the beach and the position of the room, ocean view. Linen should be changed with fresh linen not only making the bed with the already used linen when asked “please make up my room” 3 days I didn’t ask for house keeping , i did my own beds, only one day I asked for room service , the cleaners just made the beds, didn’t change into fresh linen….
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear ,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the appropriate manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Karina

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just so close to park the car and have everything you need within walking distance. So much nicer than putting the kids back in the car after a 3 hour drive to go get tea.
於 2024 年 1 月住了 3 晚
Andrew Donadel 於 2024年2月22日回覆
Dear Karina, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are fortunate to be in such a wonderful location and its is great to see that this was a highlight during your stay with us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 不錯哦

James

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel right on the water. Hotel pool was nice.
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am glad to hear that you enjoyed our new pool facilities.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Judith

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for our 52nd anniversary and thoroughly enjoyed the experience.
於 2024 年 1 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Judith, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Congratulations! We wish you many more happy years together. We were very happy to be a part of your celebration.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Craig

喜歡：整潔度和員工素質
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Craig, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Long

商務旅客
喜歡：設施服務
Location, service, amenities, comfort
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Long, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 不錯哦

Brock

喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Brock, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Ross

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Stayed in room 720 with balcony..we. could hear. the sea rolling waves.
於 2024 年 1 月住了 2 晚
Andrew Donadel 於 2024年1月21日回覆
Dear Ross, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It is great to read your comment and see how you enjoyed being right on the beachfront during your stay.We do hope we have the opportunity of welcoming you back to the Stamford Grand when you next visit Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 一般般

Melissa

於 2024 年 1 月住了 3 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Melissa, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 有夠讚

Angela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Andrew Donadel 於 2024年1月21日回覆
Dear Angela, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 不錯哦

Danny

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location next to beach. Parking good with in/out privileges. Breakfast buffet was really nice. Bedding comfy. Overall pretty happy with our stay.
於 2024 年 1 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Danny, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have just brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 一般般

Raymond

Needs updating
We have stayed here before and enjoyed our stay, the location is amazing, so we rebooked. We were disappointed. The hotel looks tired and needs updating. The room we were in had a horrible smell and with the windows siliconed shut, there was no fresh air to teduce the smell. The television worked on and off. We booked in the restaurant for dinner. When we arrived there was no booking. Fortunately they found us a table. There was not enough staff. They were run off their feet. People were complaining as it was taking 45 minutes to get an entree, which was tomato soup. I felt sorry for the staff as they were doing their best. All in all, we probably won't stay here again.
於 2024 年 1 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Raymond, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 有夠讚

Maria

團體旅遊
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Maria, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 有夠讚

Celeste

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The staff are really lovely, accommodating and always happy to help. The room had some gross long black hair along the window sill and floor but otherwise was very clean and well presented. The building itself could probably benefit from some upgrades but as it is, has a lot of character and we thoroughly enjoyed our time here. The buffet breakfast was nice with plenty of options including barista made coffee. Its a short walk to entertainment for kids and adults and some great little shops along jetty rd.
於 2023 年 12 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Celeste, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 一般般

Richard

情侶出遊
喜歡：整潔度和員工素質
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Richard, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 不錯哦

Gemma

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 4 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Gemma, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

2/10 很糟糕

Richard

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Outrageous this hotel demanded $209 deposit and drawn immediately out of my account. Also wanted $25 per night for parking, only hotel not providing free parking. Hotel foyer looked tired and need of refurbishment. Swimming pool under renovation. Richard C
於 2024 年 1 月住了 2 晚
Josh McQueen - Front Office Manager 於 2024年2月20日回覆
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

6/10 一般般

Zahra

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
The service was not as expected. The pool was closed for renovations, the reserved room was changed to city view while we paid extra for ocean view, asked the desk service to change it back to what was reserved. No hair dryer in the room
於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月22日回覆
Dear Zahra, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 有夠讚

Lisa

於 2024 年 1 月住了 1 晚
Josh McQueen - Front Office Manager 於 2024年2月18日回覆
Dear Lisa, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager