「When we arrived our reservation was already taken and we didn't have a place to stay, so staff offered apartments next to the property and breakfast instead. We paid and reserved and didn't know what to do, because we got the reservation number and they couldn't find it. It was unprofessional of them but we agreed to take the apartment which they offered because we couldn't find any at the moment.」
「It’s a nice hotel, but not suitable for Families with small kids/toddler.
Lots of steps, very small rooms, load music the whole night, sun beds at the pool all reserved, big sun beds at the pool 60€ per day, no area for kids (playground, grass or similar). And last but not least this part of Ulcinj is not very nice (dirty beach, weird smell, a lot of garbage, party, lots of tourism). We left two days earlier. Hotel staff was not understandable and reacted very unprofessional.
However the...
「The property is extremely well-situated in the old town, and the pick-up/drop off service from the entrance to the car free zone is extremely helpful. Though there is a bit of shabbiness (my bathroom fixtures were loose and/or broken, which didn’t really affect their use), it was made up for by the very friendly staff. The pool is small but in such a beautiful location and there were lots of loungers.
The only real complaint is the noise ffom the outdoor clubs that goes on past “quiet time”....
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