the rooms were good and clean
The parking was hard in this area and hotel parking was full so you need to search for parking by yourself
And the staff services on Check-in is bad.
I called the hotel at 12pm to confirm my booking and my request for *connecting rooms* it's important because we are a family. They told me it is ready and that I could come. I arrived at 4pm for check-in, but they told me that my request for (connecting rooms) was not available and that they would give me rooms on separate floors. Moreover, the rooms were not at all the ones I had booked.
I didn't accept this, but they were not cooperative at all. Only the employee Fatima Zahra tried to help and told us to wait an hour while she tried to arrange connecting rooms with the same requirements. After waiting, she indeed provided us with our rooms. Although it is standard in other hotels to get exactly what you booked, in this hotel, you have to come and create a problem with the staff to get your request fulfilled. This is completely unacceptable.
This is my second time booking in same hotel
Both times I had the exact same problem: a delay in check-in and not finding your exact rooms.