The outside of the hotel looks nice, the inside is not. The staff was dismissive and incompetent (a wild combination). I wish I had paid a bit more to stay somewhere nicer.
My family of four arrived at the Candlewood Suites in Abilene at 10:45pm after a 6-hour drive. We were exhausted and ready to lie down. I went to check in and the front desk person asked what kind of room I had reserved; I said it was a double queen room. She had me swipe my credit card for the $20 "incidentals" hold, but tells me my card was declined, so I try another card. Again, she tells me it is declined. I explained that both of my cards are active and should not be declined. She fiddles with the computer, and asks us to take a seat. Around 11:00pm my husband goes up to the front desk to ask what the hold-up is. The front desk person says her "system" is acting up. He tries several different cards, all are declined. Another employee comes in and finally gets the system to process the fee and they give us our room keys. This entire process took about 30 minutes. We go up to our room and are flabbergasted that they checked us into a king room. I go back down to desk to ask why were put into a king, when I booked 2 queens. They tell me they overbooked, and that is the only room they have. Why was that information was not given 30 minutes prior, when I initially checked in?
So my family of four had to squish into a king bed for two nights and I will never book another Candlewood Suites again.
