This was our first time staying at this property. The room and hotel itself were very clean and attractive. However, there are things the property can improve upon for future stays by other people. We haven't decided if we would be back to this property just yet.
The room was lovely, but the A/C unit was loud and disruptive during the night. Additionally, the fire alarm is located directly above the bed, and its light is in your direct line of sight when trying to sleep, which is distracting.
It was never mentioned at check-in that the room would not be cleaned daily, which was a shock to me. I had to call and inquire why the room had no housekeeping services. Once I knew, I then expected service every other day but that did not happen. I had to call again to find out that the person working the night shift had to bring us clean towels when we returned to the hotel that night. She mentioned that something was happening with their interior system and that she would discuss it with the general manager.
The early morning guy was very rude and impersonal. My partner and I discussed it; perhaps he did not realize he is in the hospitality business, but his demeanor was rude and uncaring. He should not be your front desk staff.
We also ran into the housekeeping lady, said good morning and she just walked right past us. The two ladies at the front desk we dealt with during our stay were very lovely (you need more staff like them). Please have customer serivce/ hospitati