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Reviews of Pallazzo Alfonso

Pallazzo Alfonso
Alfonsstraße 26, Aachen

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 65 reviews" "
Rating 8 - Good. 27 out of 65 reviews" "
Rating 6 - Okay. 14 out of 65 reviews" "
Rating 4 - Poor. 13 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Not great!
They didn't send me a code for checking in to my phone. There is no staff on site here. Luckily after waiting around for a half hour a guest who was staying here called them and got them to send my codes to his phone and he helped me get inside. Refrigerator didn't work and there was no hand soap in the bathroom.
Stayed 1 night in Oct 2023

8/10 Good

Hamed

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a good and clean place. I didn't see any staff! all things was by code and key. at the first glance it was scary because of the trees and plants around the building, but after entering to the place it was good enough.
Stayed 1 night in Jul 2023

8/10 Good

Roozbeh

Stayed 1 night in Jun 2023

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Mustafa Cenk

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bug’s Hotel of Aachen
During enter , since no code is given us before we waited but its sorted. At night we noticed that towels were not washed ( from ex client/s ) has blood on them. Room was extremely eco friendly for BUGs.. We find opportunity to play with them. Counted at least 20 bugs in our room. Has anyone ever cleaned this hotel. I never seen such room in several years of travel. Cant sleep all night
Bug on carpets
Bug wellcomes us from door
Stayed 1 night in Aug 2022

4/10 Poor

FERNANDO, Midlotian

Traveled with family
Disliked: Cleanliness, staff & service
There is no staff for check in or check out. Carpet and refrigerator need to be cleaned.
Stayed 1 night in Jul 2022

6/10 Okay

Oliver

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It’ll do for a night
It’s pretty basic and dated, although the room was massive. It’s not in a particularly great area of town but it’s walkable to the city centre in less than 20 minutes. The guy on reception was extremely friendly and helpful.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Fair
The room was huge with a lovely balcony and bathroom. But the fridge in the kitchen smelt and they charged for using the kettle.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service
I stayed in the penthouse suite, which was spectacularly spacious, with huge windows overlooking the city on either end of the space. The whirlpool tub worked, and the wintergarten area of the room was very nice, but the furnishings were just a little bit too flimsy. The location was great at about a 10 minute walk from city center and main train station. Lack of an elevator made the 6-story climb to the room a little too laborious. Otherwise, a pleasant stay. The nearby local bar, Cocon, offered a much better experience than any of the touristy locations in the center.
Stayed 1 night in Dec 2019

4/10 Poor

Marlene

Disliked: Cleanliness, property conditions & facilities, room comfort
Selbstgebastelte Einrichtung
Rezeption nicht besetzt. Man bekommt eine SMS mit einem Zugangscode um an den Schlüssel zu kommen. Das Penthouse-Zimmer ist sehr groß, nur leider überhaupt nicht ansprechend. Vieles wurde sehr rudimentär zusammengebastelt: siehe Bilder. Sauber war der Boden auch nicht. Sollte mal wieder nass gewischt werden. Ruhige Lage. Das ist aber auch das einzig Positive an diesem Hotel. Nein, da würde ich nicht mehr übernachten.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 3 nights in Aug 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent service
I love the fact that I was able to check in early at 9:30 AM when I arrived, as opposed to waiting until 2:00 PM.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi was intermittent. Staff friendly. No sheets on bed. Just a comforter and pillow with comforter. Clean and very quiet. Nice breakfast.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
This was fine for our needs, but it's nothing fancy. There is no elevator. The 2 extra twin beds in the room were just mattresses on the floor. The shower could not keep a consistent temperature, which was very annoying. The location is pretty good, though there's only street parking. There are no signs on the street that say permit parking only or anything like that, and yet we got a warning ticket that we weren't allowed to park there. It is quiet; we had no problems with noise, though we were only there through the weekend. It looks like there's some sort of school or day care next door/in the back yard area, so this could be a potential for noise during the week. They forgot to put enough towels in our room for 4 people, and when we asked for 2 more towels, they initially said there was a charge for extra towels, until they realized that we only had 2, then they did not charge us. I've never had a hotel charge for extra towels. There is no top sheet on the beds, but this is typical in Europe. There is a small fridge in the room, no microwave. We appreciated having real wine glasses in the room, as most hotels don't and we end up drinking wine from plastic cups. :) Breakfast is available for a charge, but we did not partake. There are many bakeries nearby. We would stay here again if we had to, but I would look for somewhere else. The staff was friendly.
Stayed 2 nights in Nov 2018

8/10 Good

Arjan, Netherlands

Liked: Staff & service
Nice hotel in quiet setting in city center of Aachen. Spacious rooms, floor could be bit cleaner. Friendly staff. We will certainly go back there
Stayed 1 night in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Liz, NS, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, spacious, close to town
Friends and I travelled to Aachen for the Christmas Markets. This hotel was a great base and very spacious for the 4 of us.
Stayed 2 nights in Dec 2017

8/10 Good

Ute

Liked: Cleanliness, property conditions & facilities
Preis-Leistung- Verhältnis gut. Großzügiges Zimmer und Bad.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tobias

Liked: Cleanliness, amenities, property conditions & facilities
Ein einfaches Hotel - aber dafür sehr großzügige Räume, gut eingerichtet. Frühstücken wollte ich ohnehin außerhalb.
Stayed 2 nights in Oct 2023

4/10 Poor

heike

Disliked: Staff & service
Leider war es ein komplett Kontakt loses Hotel. Keine Rezeption und auch ansonsten niemand als Ansprechpartner, was vorher nicht angekündigt wurde. Die Treppe mit dem wackeligen Handlauf ein absolutes Sicherheitsrisiko. Die Infos im Zimmer wiedersprüchlich und nicht sehr hilfreich. Die Sauberkait war gerade noch akzeptabel.
Stayed 1 night in Jul 2023

6/10 Okay

Ralf

Business traveler
Disliked: Cleanliness, staff & service
Bei einem Aufenthalt von 9 Übernachtungen keine Reinigung des Zimmers, obwohl tägliche Zimmerreinigung in der Buchung bestätigt wurde. Auch auf telefonische Nachfrage, Rezeption war zu den angegebenen Zeiten am Morgen nicht besetzt, wurde das Zimmer nicht gereinigt. Auf Nachfrage Handtücher getauscht. Zimmer waren angenehm groß und mit Balkon. Wenn nicht gerade Hotelgäste Party bis morgens um 7 Uhr auf den Zimmern machen, war es sehr angenehm Ruhig. Für eine kürzere Übernachtungen zu empfehlen, für längere Aufenthalte durch die fehlende Zimmerreinigung eher nicht. Kurze Wege in die Innenstadt mit tollen Restaurants und super Kneipen.
Stayed 9 nights in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Alles ok
Gut 1km vom Bahnhof, alles fußläufig, Umgebung nicht so superinteressant, aber der schönen Seiten Aachens sind ja in der Nähe, Check In via Schlüsselbox, hatte keinen Kontakt zu einem Mitarbeiter in der ganzen Zeit. Ansonsten aber alles fein, Zimmergröße war sehr schön mit Balkon.
Stayed 1 night in Sep 2022

4/10 Poor

Marina

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Silberfische und weiteres Ungeziefer waren in dem Zimmer. Betten voller Haare. Die Umgebung war eine Katastrophe. Steckdosen mussten auch gesucht werden.
Stayed 1 night in Aug 2022

4/10 Poor

Ayhan

Disliked: Cleanliness, staff & service
Das Zimmer ist schön ausgestattet und hat einen grossen Balkon. Es kriegt sehr viel Licht. Was die Sauberkeit und Service angeht, kann alles als schrecklich bezeichnet werden. Ich würde es nicht empfehlen. Zu dem Preis laesst sich sicher etwas besseres finden.
Stayed 4 nights in Sep 2021

8/10 Good

Daniel

Traveled with group
Liked: Staff & service, room comfort
Schön, aber verbesserungsfähig
Wir hatten die „Penthouse-Suite“ gebucht. Die Lage war echt nett, allg. gesehen sieht sie gut aus. Leider gab es gewisse Dinge, die man ändern bzw verbessern könnte. Die Kühlschränke bringen nicht wirklich Leistung. Statt alte Kühlschränke eines Hotels zu verwenden ist es sinnvoller, einen richtigen Kühlschrank zu kaufen. Die Spültischarmatur ist kaputt, das Gestrüpp auf den Balkonen könnte auch etwas zurückgeschnitten werden, im hinteren Bereich konnte man die Tür vor lauter Krabbelvieh nicht öffnen. Die alten Blätter des Olivenbaums wurden vorher auch nicht entfernt. Für eine Nacht war das so weit in Ordnung, aber für einen längeren Aufenthalt könnte es stören.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Hussein

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Joseph

Disliked: Staff & service
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage, engagierter Service, sehr schönes Zimmer
Stayed 4 nights in Jun 2020

6/10 Okay

Waseer

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good location, near city center but in quieter area. Acomodation ok but nothing special
Stayed 1 night in Jan 2020

10/10 Excellent

HAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne expérience à Aix la Chapelle
Une chambre spacieuse : n° 14 avec balcon "boisé" (beaucoup de mésanges et des écureuils qui passent sans cesse: pour moi un grand plaisir et un plus!) au 4ème étage sans ascenseur : à trois nous avons été très confortables; seul petit bémol : on ne nous a pas communiqué le code d'entrée et la clé ne fonctionnait pas en bas (heureusement d'autres visiteurs arrivaient au bon moment; car l'accueil est ouvert de 9 à 18 heures : un type très sympathique et serviable. Au total une bonne expérience!
Stayed 3 nights in Dec 2019

4/10 Poor

pascal

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
un prix un peu élevé pour la prestation
chambre refaite, mais matelas en mousse et l'aspirateur n'a pas été passé dans toute la chambre. La salle de bain est bien et l’hôtel est bien situé
Stayed 4 nights in Nov 2019

8/10 Good

Pascal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Mindre bra var att frukost saknades helt (kunde inte ens fås mot ett tillägg. Säkerhetsskåpet för nycklar var obegripligt beskrivet.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Carmen

Liked: Cleanliness
La verdad es que las fotos llevan a confusión, a ver, el problema por ejemplo es que no hay ascensor, a mi me tocó la cuarta planta y nadie me ayudó a subir las maletas. El que me hizo la recepción fue muy amable pero hasta ahí. Luego a partir de las 18:00 cierran la recepción y te quedas con una llave para entrar si quieres ir a dar una vuelta, cenar, pero no sabes nada de la gente en el hotel, da más la sensación de que alquilas una habitación con baño que no estaban mal, eso es cierto, pero no parecía en sí un hotel. A mi me decepcionó en parte por esto que acabo de explicar.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Schönes Zimmer, ruhig, gute Betten, Sonnenschutz durch Begrünung.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Schöne, helle und moderne Zimmer. Leider kein Frühstück möglich, wie angepriesen, da kein Personal vor Ort und Check-in bzw. out nur über sms codes läuft. Das klappt zumindest gut und die Telefonzentrale ist gut erreichbar. Würde es daher eher für Kurztrips ohne Serviceanspruch empfehlen.
Stayed 1 night in May 2019

6/10 Okay

M.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
reception wasn‘t there. only pin-code for keys, which wasn‘t working first
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Die Unterkunft war schön groß und auch sauber. Da die Rezeption Abens nicht belegt ist haben wir ein Zahlencode zum öffnen der Tür bekommen. Leider hat es nicht geklappt und wir müssten es telefonisch klären.Auch am abreisetag nach neun Uhr war niemand an der Rezeption zur Schlüsselübergabe. Es war sehr unpersönlich. Sonst war alles in Ordnung.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liegt ruhig, gemütlich eingerichtet, sauber, freundliches Personal
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel proche du centre ville, tres bon etat general et conforme au descriptif. A découvrir !
Stayed 2 nights in Dec 2018

8/10 Good

Annick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Alberto Iraze

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018