In Fairmont, a hotel must offer a specific level of upscale features to be rated 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their superior service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer additional touches such as a welcome gift.