「The hotel itself is beautiful, and the rooms were clean, comfortable, and well maintained. Most of the staff we encountered were friendly and professional, especially the restaurant team and other front desk personnel. Unfortunately, our stay was overshadowed by one female front desk employee who made us feel unwelcome from the moment we arrived early with our infant son.
While the property has a lot to offer, guest service starts at the front desk, and this interaction significantly impacted...
「The hotel itself is beautiful, and the rooms were clean, comfortable, and well maintained. Most of the staff we encountered were friendly and professional, especially the restaurant team and other front desk personnel. Unfortunately, our stay was overshadowed by one female front desk employee who made us feel unwelcome from the moment we arrived early with our infant son.
While the property has a lot to offer, guest service starts at the front desk, and this interaction significantly impacted...
Melissa