Panorama Route 4 Stars Hotels

"Polite staff, clean rooms everyday, great food"

"Excellent lodge would recommend. Staff great, Safaris were good the only issue i had was the evening meals were always a buffet and the selection and quality was not that good. Would have preffered a menu to choose from."

"The property was really clean and had good amount of towel plates cutleey etc. the major issue we had was that the roof was leaking everywhere in most rooms. One of the beds was wet and we slept with water dripping next to us the enter night. When I raised it with the reception, there was no apology for the inconvenience but only stating that it was the thatched roof. If they know about the leaks, they should maintain the roof."

"This was a fun stay with a safari feel, but there wasn't much game watching in this residential Eco Estate. This stay was in winter and the tents were cold, although sleeping was fine with electric blankets. However, all of the staff were very accommodating and the food was good, especially the breakfasts."

" I want to express my disappointment regarding the service I received during my recent stay at your property. The hotel itself is beautiful, and we arrived around 7:00 PM for a one-night stay. Unfortunately, the weather was rainy, and we couldn’t enjoy the outdoor facilities as planned. However, I had a conversation with the receptionist, and she kindly agreed to grant us a late check-out. Since we were scheduled for a safari in Kruger Park the next morning, this was very much appreciated. We left for the safari at 5:30 AM and returned around 12:30 PM. Upon checking in at the reception, we were informed that we needed to vacate our room by 1:00 PM. This meant we only had about half an hour to pack up and shower, which felt rushed, especially after an early start. At exactly 1:00 PM, while I was in the shower, the receptionist repeatedly called my room, threatening to charge extra fees unless I left the room immediately. I was left with wet hair and was forced to carry my clothes in my hands, all while struggling to pack up my belongings and get to my car. This level of urgency and lack of consideration was completely unacceptable, especially after the understanding we had regarding the late check-out. Given the significant amount of money we spent on this stay, this experience was extremely disappointing. I have never encountered such poor service and a lack of empathy at a hotel. Safari was overpriced and lacked experience of the park and the truck they used was overheating"