「I got a call from the property about an hour before check in letting me know they had double booked and I wouldn’t have my room available. Their team sprang into action and booked me a room at a neighboring property and refunded the reservation cost. In addition to the stay being at no cost, they even sent over a gift basket. Their actions proved to me that they truly put the customer first, even if they aren’t able to accommodate at their property. Amazing service recovery! You have earned a...
「I got a call from the property about an hour before check in letting me know they had double booked and I wouldn’t have my room available. Their team sprang into action and booked me a room at a neighboring property and refunded the reservation cost. In addition to the stay being at no cost, they even sent over a gift basket. Their actions proved to me that they truly put the customer first, even if they aren’t able to accommodate at their property. Amazing service recovery! You have earned a...
Scott