Fletcher 4 Stars Hotels

"Room was clean. Breakfast was good, but I was charged $25 for parking of which I was not informed of upon check-in. To top it off, I was charged double for my room for smoking when the only thing I did was fix a cup of coffee in the coffee maker provided by the hotel. Thoroughly disgusted."

"Beautiful hotel! Great location! Love the breakfast delivered to our room daily! "

"Absolutely perfect!"

"The rooms do not have closets, fridges, or coffee machines. It’s not a big deal if you are only staying for a night, but any longer than that and it is a bit inconvenient. "

"No bathrobe or slippers in a 4 star, super expensive hotel. Staff are lovely."

"Clean room"

"Wonderful hotel"

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "