「Upon check-in we were treated very badly by the night clerk. This is the 3rd time I had called to validate that the room we were needing was on the 1st floor. And it was the 3rd time I'm told it's on the 2nd floor with no elevator. My partner is a disabled Vet. The clerk continue to tell me that, that's what I get for using a "3rd Party" vendor and I should have used Bonvoy. We have stayed at this location for 6 times and always purchase the same type of room and always request the 1st floor. I...
「Upon check-in we were treated very badly by the night clerk. This is the 3rd time I had called to validate that the room we were needing was on the 1st floor. And it was the 3rd time I'm told it's on the 2nd floor with no elevator. My partner is a disabled Vet. The clerk continue to tell me that, that's what I get for using a "3rd Party" vendor and I should have used Bonvoy. We have stayed at this location for 6 times and always purchase the same type of room and always request the 1st floor. I...
Diane