Palestine 3 Stars Hotels

"I paid for a suit and at check in I was told the suite I paid and reserved through Hotel.com was under repair. I was then told that their were no two room suites available and the only suites they had were a room with a couch in it. I go in the room and it had air fresheners everywhere and smell wet and like dog piss. The pictures in their photos must be from when the hotel was first built. They wouldn't refund me the difference between the standard room and the room I paid for because they said I booked through Expedia which is Hotels.com. I tried calling to speak to a person and Hotels.com and the phone system never let me get a live person to help me out and solve the problem and settle up. I just say stay away from this hotel and Hotels.com. The lack of service just isn't worth the hassle for the minor savings they provide. "

"Okay "