「I booked my room on May 21 at 10pm and drove through the night and arrived the next morning, only to be told I was marked a no show for my 3pm check in for May 21st, hours before I had even made the reservation. How can I be at my reservation before I even made it? After driving 14 hours alone for a funeral, I wasn’t expecting special treatment, just basic customer service. Instead, I was treated like I was the problem. Mistakes happen, but the way this situation was handled was frustrating,...
「I booked my room on May 21 at 10pm and drove through the night and arrived the next morning, only to be told I was marked a no show for my 3pm check in for May 21st, hours before I had even made the reservation. How can I be at my reservation before I even made it? After driving 14 hours alone for a funeral, I wasn’t expecting special treatment, just basic customer service. Instead, I was treated like I was the problem. Mistakes happen, but the way this situation was handled was frustrating,...
Sarah