Cove Cay 3 Stars Hotels

"On the night of September 15th, I had a negative experience with the front desk staff. I admit I made a mistake with my reservation, but that should not be an excuse for showing a bad attitude toward customers. In addition, every time the phone rang, the receptionist seemed upset, which left a poor impression of the service. I hope this feedback helps improve customer care, since friendliness is essential in any situation."

"Clean room friendly staff "

"The room was spacious and clean. The bathroom was especially large. The valets were so friendly and helpful. The lobby was very large and comfortable. After checking out, we had a few hours before it was time to go to the airport. We found a comfortable area of the lobby with chaise lounge chairs and just rested and watched TV. I appreciated that they had ice water in the lobby. My only complaint would be that there were no ice machines. There was an ice freezer but the one on my floor never had ice in it. I later found out it was not working and there was ice on other floors, but a sign to indicate that would have been appreciated."