Burbank 3 Stars Hotels

"I feel extremely angry. After a long-haul flight of over ten hours, we arrived at 1 PM, and a male receptionist refused to let us check in, saying we had to wait until 2 PM. We understood and waited in the lobby for an hour. When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in. As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues. We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all. "

"Fairly clean, convenient location. "

"Slow internet, one of the car chargers was broken, the other one had a Tesla parked in it over night despite signs saying no Tesla adapters allowed. Staff didn't care. Room was fine, but not great. It has a great location for Burbank area. "