Agawam 3 Stars Hotels

"Second year in a row celebrating my husband birthday at this hotel and it was good. Had to ask for a room change but I had no issues doing so. Staff and front desk was amazing but the breakfast attendant was super helpful and amazing personality food was also very good. "

"1) Great location. 2) Great views. 3) Good breakfast with hot options. 4) Reliable WiFi but it requires logging in every 24H, which means it can drop out in the middle of doing something. 5) The printer in the business center did not work (no toner). 6) They often lock the front door to the hotel, which is really annoying and stupid. 7) One front-desk guy is really argumentative and annoying. 8) No housekeeping unless you ask for it before noon. 9) Electronic room keys often do not work and need to be replaced at the front desk, which is annoying."

"Clean room"

"Welcoming Staff was great, unfortunately, two separate staff members indicated smoking on the balcony was permitted. We found out it was not when the Sunday morning desk clerk, Jasmine, kicked us out of the hotel, and the manager avoided speaking with us for hours. his only concern was charging the $250 and kicking us out. Cleanliness was ok except for all the marijuana smoke odor throughout the hotel and most disturbing coming from the room next door to us. when we complained about it, twice to two different staff members, neither was interested in addressing the situation. Policies made by staff not back up by the policy agreement. Jasmine first notified us os the $250 charge for smoking. we get it, we smoked on the patio, doesn't matter we were told it was ok, we should have known better. The second call from Jasmine was to inform us we had to leave immediately due to the smoking "as listed on the policy agreement we sign." The policy agreement does address the $250 charge for smoking "in the hotel" but does not state it is grounds for immediate removal from the hotel. In addition, though we pre-paid for our entire stay, which included one additional night, the manager, without even fawning concern and after confirming we must leave immediately, refused to refund the room cost for the day he took from us."