Aberdeenshire and Moray 3 Stars Hotels

"On arrival, we were not told what breakfast times were or where we could get breakfast. We asked about parking which we had paid extra for in our room to be told it was free at weekends anyway. We had paid for pool access on the room but were not told of where this was or how to access it. As it turns out, the pool and gym are well attended by locals and we barely got a chance to go but a timetable would have been helpful. Food was excellent in the pub and grill as well as at breakfast. We paid for extras in the room such as Nespresso machine, water and sweet treat. We only got one biscuit and upon asking for a refresh after night one, they did not top up the water nor did they top up the sweet treat. Shower was amazing as was the the king size bed. Great location."

"Easy parking and spacious room. Friendly staff too."

"Location was ideal for train and bus access. The hotel is old and the rooms are old and in need of updating but our room was clean. The common areas (reception and restaurant) were updated at some point. They do provide a nice breakfast and food was fresh and hot. Staff were very pleasant and helpful "

"The bathroom door would not close and latch."

"Unfortunately, my experience was far from what was advertised. The condition of the hotel did not match the images presented online, which I found to be misleading. Upon entering my room, I was very concerned to find that the bedding had visible burn marks, consistent with cigarette damage. No headboard for the single beds. In addition, there were both dead and live moths present on and around the bed, which is completely unacceptable from a hygiene standpoint. The overall cleanliness of the room was also poor. Thread bare carpet, marks & stain in the bath. There was a noticeable build-up of dust on the skirting boards and along the tops of the windows. Furthermore, the room had a very strong smell of bleach, which made the environment uncomfortable and raised concerns about how the room had been maintained. I did raise this with reception, and brought him proof of its condition. Advised I would like a refund he said I would need to take it up with my booking agents and he would authorise this. This experience fell significantly below the standard I would expect and has caused considerable dissatisfaction. I would appreciate it if you could investigate this matter "