Sugar Grove 2 Stars Hotels

"TV didn't work, phone didn't work, no coffee at breakfast, and not much food. Will not return."

"When we arrived at the hotel, there were cops there. We saw a man with his bags leaving. When we went inside to check-in, the man came inside and asked the manager for his name, which the manager refused and told him he would call the cops again. The man said all he wanted was a refund, but the manager refused. We didnt ask questions. It was the only hotel for almost 45mins that had a room available, and we were tired, so we just wanted to go to bed. They gave us a room key, and when going inside we noticed stink bugs EVERYWHERE. My husband collected some of them and put them in the toilet - but the toilet wouldnt flush. So we reported it and the manager got upset with us but gave us another room. When going inside, more stink bugs. Again, we put them in the toilet and it flushed. Hallelujah, right? Nope! The air only blew out cold air. It was 40° outside. We repoted it again but were told there was no other rooms and that if we chose not to stay, there was no refund. Now it is making sense why the man was upset when we got there. We might have slept 4 hours. We woke up at 5am to hot shower because we were freezing and felt gross (because of the condition of the room) but the shower barely worked. We left right away. It was awful. I fo not recommend staying here. "

"It is newly renovated, but it's still a motel. No elevators. No coffee or water in the lobby. A covered corridor connects the lobby and the motel for the rooms. The room looks new with new furniture, touch lights, powerful shower... But it's so small especially the bathroom which makes it feel so crowded. This is what renovations can't change. Breakfast is mediocre. If you go there late, barely anything is left. The breakfast area is shut after breakfast time is done. I wouldn't have any complaints if the rate could be lower to match the motel."