外觀

策馬特策媽媽飯店的評分

4 out of 5
策馬特策媽媽飯店
Matterstrasse 23, Zermatt, VS

評論

9.4

好極了

10 分,有夠讚;124 則評論中有 93 則" "
8 分,不錯哦;124 則評論中有 25 則" "
6 分,一般般;124 則評論中有 5 則" "
4 分,不太好;124 則評論中有 1 則" "
2 分,很糟糕;124 則評論中有 0 則" "

9.6/10

整潔度

9.8/10

員工素質

9.6/10

設施服務

9.4/10

住宿環境和硬體

9.8/10

環保程度

評論

10/10 有夠讚

HSUAN-HUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
great
I really enjoy the time in this hotel, nice service and good location, the breakfast is awesome as well.
於 2018 年 11 月住了 1 晚
Sandrine Julen Owner and Manager 於 2018年11月6日回覆
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Near the Sunnegga valley station and the river, very comfortable.
於 2018 年 8 月住了 3 晚
Sandrine Julen 於 2018年8月12日回覆
Thanks for your review. We are looking forward to welcome you back again. With best regards.

10/10 有夠讚

KuoChu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location with great view
Hotel location is good, staff services also great
於 2017 年 10 月住了 1 晚
Pierre 於 2017年11月10日回覆
Thanks for your comments. We would be pleased to welcome you back upon another occasion. With best regards

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best hotel in Zermatt
The hotel is very comfortable. The decoration makes you feel at home. The room is clean and plenty of space. At the basement, there is a spa for free. It is very clean and I enjoy the spa very much. The staff are very friendly and helpful. Breakfast is delicious and various choices. 10 mins walk from the train station. You may ask for free shuttle from train station to the hotel. This hotel is highly recommended.
Pierre 於 2017年4月12日回覆
Dear Madam or Sir, thanks for your feed-back. We are glad to hear that you enjoyed your stay. The hotel is run mostly by local staff and they give a warm and cosy athmosphere to make guests "feel like at home". We hope to welcome you back and in the meantime remain with our best regards from sunny Zermatt. Pierre

8/10 不錯哦

YU-CHE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A good stay at Admiral Hotel
The staffs are friendly and helpful. Very good position

10/10 有夠讚

Mrs Siu,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend
Well decorated room. I can see Matterhorn from the balcony.Ten-minute walk from railway station , but there is shuttle bus provided by hotel. Very good service. All staffs are helpful and polite. The breakfast is fabulous.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒
直接可以看到Matterhorn ,早餐很好吃,地點佳,飯店服務好!值得推薦

6/10 一般般

Blong

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

David

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Edith

於 2024 年 3 月住了 3 晚

10/10 有夠讚

Tushar

喜歡:員工素質
Great place !! Awesome location and everything is brand new. Excellent customer service
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jurgen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Daniel

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Ruining

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Robert

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I we love Zermama. A beautiful hotel in a beautiful location.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Jeri

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I’ll be back!
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Berna,Houston

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff- great location
於 2023 年 8 月住了 1 晚
Norberto 於 2023年9月8日回覆
Dear Berna,Thank you for your review and the perfect score!It is a pleasure to read that you enjoyed the location of the hotel and its staff!We look forward to see you again in Zermatt,Best regards

6/10 一般般

Rekha

情侶出遊
喜歡:員工素質和設施服務
I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.
於 2023 年 8 月住了 1 晚
Norberto 於 2023年9月4日回覆
Dear Rekha,Thank you for your message and for your review. As we had the possibility to talk at the hotel, the room we assigned you is the same room you booked. For a next occasion we recommend you a higher category such as MAMA'S Double M or MAMA'S Double L.Greetings from Zermatt,

10/10 有夠讚

Lynne

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 2 晚
Norberto 於 2023年6月16日回覆
Thank you for your review!Best regards

6/10 一般般

Cynthia

情侶出遊
喜歡:整潔度
We booked 2 single rooms & stayed at Zermama Hotel for 2 nights in May23. Rooms: First of all, the hotel was modern. I liked the ambience of dark wood theme across the hotel & rooms, also loved the view from the room's big window, the electric curtain & the rain showers in the bathrooms. Having said that, we found the single rooms were actually too small, I.e. they were the smallest single room we stayed from the 5 hotels visited in Switzerland. Fortunately we only carried a hand luggage each as the room had just enough space to place a hand luggage (definitely wouldn't fit for a large check-in luggage.) The single beds felt like those seats on a plane, very short, where you might have to rest your feet on the window bay if you're taller than 5'11. The room hasn't got space to even place a small table or a chair, so you'd have to put your drinks or snacks either on the bed or the floor. The electricity sockets were also strangely located, I.e. only one socket by the bed. The others were located at the light switch half way up the wall or next to the toilet seat in the bathroom. The room hasn't got air con & it was quite hot, having said that, it was quite chill outside in May so we just had the bathroom window opened all night to let the air in. Location: If you don't follow the Google map, the Zermatt Train & Gornergrat stations are only 5-7 mins walk away. (Otherwise it'd take twice longer). Zermatt high street, Coop...etc. are all within reached from the hotel. We particul
於 2023 年 5 月住了 2 晚
Norberto 於 2023年6月16日回覆
Dear valued guest,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay at Zermama Hotel. We appreciate your comments and would like to address each point you raised.We are delighted to hear that you enjoyed the modern ambiance of our hotel, including the dark wood theme and the breathtaking views from the room's large windows. We strive to create a comfortable and visually pleasing environment for our guests, and we are glad that it resonated with you. The electric curtains and rain showers in the bathrooms are indeed some of the features we take pride in.Regarding the size of our single rooms, we understand your concerns. While we strive to make the most of the available space, we acknowledge that they may be smaller compared to some other hotels you have visited. We apologize if this caused any inconvenience during your stay. For a next occasion we reccomend you to ask our staff for a different room category.We apologize if the single beds did not meet your expectations in terms of length. They are 200cm long but we understand that taller guests may have found them less comfortable. We appreciate your feedback on this matter and will look into possible solutions to enhance the comfort of our beds.We have taken note of your comments regarding the lack of space for a small table or chair in the room. Your feedback is important to us, and we will explore ways to optimize the room layout to provide a more convenient and comfortable experience for our guests.We appreciate your feedback regarding the placement of the electrical sockets. Your comments help us identify areas for improvement, and we will assess the possibility of adjusting the location of the sockets for greater convenience.While we do not have air conditioning in the rooms, we apologize if the temperature was uncomfortable during your stay. We are glad to hear that opening the bathroom window helped regulate the temperature. On a positive note, we are pleased that you found our hotel's location convenient, with easy access to Zermatt Train Station, Gornergrat stations, and the attractions on Zermatt high street. We aim to offer a prime location for our guests to explore the beauty of Zermatt and its surroundings.Once again, thank you for your valuable feedback. We appreciate your opinion and hope to have the opportunity to welcome you back to Hotel Zermama in the future, providing you with an improved experience that exceeds your expectations.Warm regards,

10/10 有夠讚

Vance

於 2023 年 5 月住了 2 晚
Norberto 於 2023年6月16日回覆
Thank you for your feedback!Best regards from Zermatt

10/10 有夠讚

Devin

喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
於 2023 年 5 月住了 1 晚
Norberto 於 2023年6月16日回覆
Dear Devin,Thank you very much for your valuable feedback.We are delighted to read that you enjoyed our beautiful hotel and that you describe our staff as amazing!We look forward to welcome you back in Zermatt,Best regards,

10/10 有夠讚

Li

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
於 2023 年 5 月住了 2 晚
Norberto 於 2023年6月16日回覆
Dear Li,Thank you for your feedback, we appreciate your feedback towards our hotel but especially our staff!We look forward to welcome you back in Zermatt, Best regards

10/10 有夠讚

Wendell

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Zermama in Zermatt
Hotel Zermama was an outstanding hotel in beautiful downtown Zermatt. The location was excellent as it was an easy walk from the train station and anywhere throughout town. The 2 bed room was large and we had a view of The Matterhorn. The staff was also excellent and we were treated especially well. I would highly recommend this hotel.
於 2023 年 5 月住了 1 晚
Norberto 於 2023年6月16日回覆
Dear Wendell,Thank you for your feedback! I'm delighted to read that you enjoyed our hotel, its location and the service of our staff.We look forward to welcome you again in the future,Best regards,

10/10 有夠讚

Benjamin M

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
於 2023 年 5 月住了 2 晚
Norberto 於 2023年6月30日回覆
Dear Benjamin,Thank you for your review! We are thrilled to read that you enjoyed your meals at the hotel, as well as the service from our staff.We look forward to welcome you back to Zermatt,Best regards,

10/10 有夠讚

Dominika

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
於 2023 年 5 月住了 1 晚
Norberto 於 2023年6月30日回覆
Dear Dominika,Thank you for your review! we are happy to read that you enjoyed the location of the hotel, the comfort of our beds, the design of the rooms and the views from your balcony!We look forward to welcome you back to Zermatt,Best regards,

10/10 有夠讚

Aleta

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
於 2023 年 4 月住了 1 晚
Norberto 於 2023年4月25日回覆
Dear Aleta,Thank you very much for your review. It is a pleasure to read that you enjoyed your stay, specially the small details that Mama prepares for her darlings!We look forward to welcome you in the future in Zermatt,Best regards,

8/10 不錯哦

Stephen

喜歡:整潔度和員工素質
於 2023 年 3 月住了 2 晚
Norberto 於 2023年4月25日回覆
Thank you for your feedback! We look forward to see you in the future in Zermatt,Best regards,

10/10 有夠讚

Abhishek

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Service & location
於 2023 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

10/10 有夠讚

Ayman

於 2022 年 11 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best in Zermatt
Good location and have a very nice view. I'll definitely visit again and stay in this hotel.
於 2022 年 8 月住了 2 晚
Norberto 於 2022年8月19日回覆
Dear guests,Thank you very much for your review. It is a pleasure to read that you consider us the "Best in Zermatt"If you come back to Zermatt, it would be a pleasure to see you again!Best regards,

10/10 有夠讚

Niklas

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Top Hotel
Super schönes modernes Hotel! Gratis Zimmer Upgrade!
於 2022 年 6 月住了 1 晚
Norberto 於 2022年7月30日回覆
Lieber Niklas, Herzlichen Dank für Ihr Feedback. Wir freuen uns riesig zu lesen dass Sie uns als Top Hotel bewerten! Wir würden uns freuen, Sie wieder bei uns begrüssen zu dürfen. Beste Grüsse aus Zermatt,

10/10 有夠讚

Luciana

喜歡:整潔度、住宿環境和硬體和客房舒適度
Um sonho em Zermatt!
O Zermama transformou nossa estadia numa experiência sensacional e pessoal - parecia que estávamos hospedados na casa de amigos próximos, com varanda e vista para o Matherhorn ❤️ Contato por e-mail logo após a reserva, cartão e mimos de boas vindas, atenção especial ao que estávamos vivendo naqueles dias… Cuidados que foram além do serviço padrão de um hotel. Amamos e pretendemos voltar! Norberto, Margarida e sua gerente foram excepcionais!
於 2022 年 5 月住了 2 晚
Norberto 於 2022年7月31日回覆
Dear Luciana, Thank you for taking the time and sorry for the late answer. It is a pleasure to read that you enjoyed your stay with us and you felt that you were staying with friends! This is our goal at hotel Zermama and we are happy that it worked with you. Thank you also for your words towards Margarida, Sandrine and me, your words help us to improve our services every day. We hope to see you a next time in Zermatt and wish you all the best. Best regards

10/10 有夠讚

Su Ling

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 5 月住了 1 晚

10/10 有夠讚

Nicolai

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 4 晚

10/10 有夠讚

Stan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay in Zermatt.
Great stay in Zermatt.
於 2022 年 2 月住了 3 晚

10/10 有夠讚

bryan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Alexander

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Toller Aufenthalt
Saubere und schöne Zimmer mit tollem Blick auf das Matterhorn. Freundliches und hilfsbereites Personal und gutes Essen im Bistro. Gute Lage im Dorf.
於 2021 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

於 2021 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Das Hotel Mama und die Mitarbeitenden überraschten uns immer wieder mit Kleinigkeiten. Der Aufenthalt war äusserst angenehm und ist sehr zu empfehlen.
於 2020 年 10 月住了 2 晚
Delia Anthamatten 於 2020年11月9日回覆
Lieber Gast Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 有夠讚

Andi,Mettmann

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr gepflegtes Hotel mit super nettem Personal und ausgezeichnetem Essen. Kann jedem nur den Lemon Cheesecake empfehlen.
於 2020 年 7 月住了 5 晚
Delia Anthamatten 於 2020年8月2日回覆
Lieber Gast Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 有夠讚

André

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tolles Hotel mit tollem Design, super Team 😁
Der Aufenthalt war von A-Z perfekt. Sehr freundliche Begrüssung, tolle Suite mit Balkon Richtung Matterhorn. Das Design und die Atmosphäre hat uns absolut überzeugt. Würden sofort wieder in das Hotel Mama gehen...
於 2020 年 7 月住了 1 晚
Delia Anthamatten 於 2020年7月30日回覆
Lieber André Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 有夠讚

Adrien

於 2020 年 3 月住了 1 晚

10/10 有夠讚

Scott

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Called from Tasch and a very friendly lady told us she would meet us at the train statio!! Unexpected and wonderful. Such friendly staff, dinner was phenomenal and the small hotel on the banks of the river is absolutely charming By American Standard’s the room is small but extremely efficient and upscale, reminds me of an upperclass cruise ship cabin. We only stayed one night because we got in too late to get the last train up to the hotel that we had booked on the mountain at Riffelhaus. When we come back to Zermatt, we will definitely book a stay here at HotelMama. So charming!
於 2020 年 2 月住了 1 晚
Delia 於 2020年2月18日回覆
Dear Scott Thank you very much for your feedback! We are happy to see you another time at the Mama. Best regads

8/10 不錯哦

Apostolos

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Delia 於 2020年2月18日回覆
Dear Apostolos Thank you very much for your feedback. We would be happy to see you again with us! Best regards