Check in took almost an hour, I arrived with my 8 year old daughter at 11:30pm. I had prepaid through hotels.com, they had a problem with the payment card they give to Holiday Inn Express, the front desk person was very helpful but still made me wait while she sorted out the problem with hotels.com instead of giving me a room and taking my card in case they couldn't get it worked out. In the morning the maid was kind enough to knock on our door at 8::30 am and wake us up, even though the do not disturb sign was out, she said she thought we had checked out. After being awoken we went down to "breakfast", the reason we stayed at this hotel (holiday inn express always has great breakfast. We showed up half an hour before they closed breakfast and they were out of all the meat (bacon and sausage), they had no forks at all available, just knives and spoons to use. The cinnamon rolls did not taste fresh like they usually do either. We left disappointed, hungry and without enough sleep.
For the good points, the beds were comfortable, with tons of pillows, the bathroom was nice and large, however there is no shower curtain so it gets quite chilly when showering. The room smelled like fresh paint, and there were a few places on the wall that looked like they had been freshly painted (and the paint didn't match the rest of the walls). Overall this is one of my worst hotel experiences in years, I've stayed with hotels.com for over 160 nights (I've had 16 free nights in my history).