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Reviews of Grids Tokyo Ueno Hotel & Hostel

2 out of 5
Grids Tokyo Ueno Hotel & Hostel
7-10-4 Ueno, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 203 reviews" "
Rating 8 - Good. 65 out of 203 reviews" "
Rating 6 - Okay. 15 out of 203 reviews" "
Rating 4 - Poor. 7 out of 203 reviews" "
Rating 2 - Terrible. 0 out of 203 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amish

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Mar 2024

8/10 Good

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

CHANG

Stayed 1 night in Jan 2024

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service
Family winter trip
Stayed 1 night in Jan 2024

6/10 Okay

Hin Lai

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and clean. Though the room a bit smaller than anticipated. Good staff and helpful advices. Just one thing- too many first time visitors staying, so if that’s a bothering thing for you. Then you know what to do.
Stayed 1 night in Jan 2024

10/10 Excellent

PINGHSIEN

Stayed 1 night in Jan 2024

10/10 Excellent

sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, nice staff
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Katerina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay as it's quite near the train station where you can access both subway and JR lines. Also near Keisei Skyliner station for easy trip to and from Narita airport. Not too expensive but good value. The beds were quite firm though and caused me some back pain.
Stayed 4 nights in Jan 2024

8/10 Good

Desmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

KIBEOM

Stayed 2 nights in Jan 2024

10/10 Excellent

sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Verified traveler

Ok hostel
Not too much common space as a hostel. Things are not clean in the shared kitchen.
Stayed 1 night in Dec 2023

8/10 Good

Ai Chuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hostel with curtains for privacy in the dorm rooms. They have complimentary moisturiser in the floor i was on!
Stayed 1 night in Dec 2023

8/10 Good

Cheng

Stayed 1 night in Dec 2023

10/10 Excellent

Luciana Luzia

Stayed 2 nights in Nov 2023

8/10 Good

CHIA LI

Stayed 3 nights in Nov 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. The location is great close to the Ueno Station with a lot of good food options walking distance. Overall great place and great location!
Stayed 4 nights in Nov 2023

6/10 Okay

Roy

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

HyeonTae

Stayed 1 night in Sep 2023

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good spot for traveling around Tokyo. The building itself is very clean. The staff has a good grasp of English and are helpful for any information needed for what's in the district. The only nitpick I have is the view of outside but that doesn't ruin the experience in the slightest.. thank you for your service.
Stayed 14 nights in Sep 2023

6/10 Okay

kieron

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location, self check in was a bit of hassle, breakfast was very simple, not much choice.
Stayed 4 nights in Aug 2023

10/10 Excellent

Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d like recommend this hotel to my friends.
The room is small, oh no tiny. But it is Japan. Do not expect affordable room size. Almost all hotels in Tokyo I’ve visited were small. I mentioned this place not for the room size, It was neat and clean. The people were kind and helpful. I’d like to stay few more days if I could. I totally recommend this place to my friend.
Stayed 1 night in Aug 2023

10/10 Excellent

Sze Ming

Stayed 1 night in Aug 2023
Response from GRIDS UENO Isoda on 2023/8/27
Thank you for contacting us via Expedia.We hope that you will be able to use us again on your next trip.We are looking forward to see you again .

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful helpful staff and very close to the JR station. 10 minute walk to the zoo! 👍
Stayed 2 nights in Aug 2023
Response from GRIDS UENO Isoda on 2023/8/27
Thank you for contacting us via Expedia.We hope that you will be able to use us again on your next trip.We are looking forward to see you again .GRIDS UENOIsoda

8/10 Good

sharlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean and safe hostel. I just wish they can improve their breakfast food choices.
Stayed 4 nights in Aug 2023
Response from GRIDS UENO on 2023/8/27
Thank you for contacting us via Expedia.We hope that you will be able to use us again on your next trip.We are looking forward to see you again .GRIDS UENOIsoda

10/10 Excellent

CHUAN CHIEH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近環境清幽，住有私人浴室的房間，所以不吵雜，樓下公用區域環境優，有微波爐、冰箱、飲水機，方便。
Stayed 3 nights in Jul 2023

10/10 Excellent

Sheila

Stayed 2 nights in Jul 2023
Response from GRIDS UENO on 2023/8/27
Thank you for contacting us via Expedia.We hope that you will be able to use us again on your next trip.We are looking forward to see you again .GRIDS UENOIsoda

8/10 Good

Steffen

Stayed 1 night in Jul 2023
Response from Front Desk KOU on 2023/7/31
Thank you for staying at our hostel and your feedback .

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel works and it serves the purpose - clean, nice staff, everything works, close to the train station.
Stayed 1 night in Jul 2023
Response from Front Desk KOU on 2023/7/31
Thank you for staying at our hostel and your meaningful feedback .We're so happy to hear that , means a lot to us .We do hope that we're going to see you again .Please be safe .

10/10 Excellent

Tina

Stayed 3 nights in Jul 2023
Response from Front Desk KOU on 2023/7/31
Thank you for staying at our hostel and your feedback .That means a lot to us .We do hope that we're going to see you again .

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of beds in a convenient location
Grids Hotel + Hostel is in a great location for visiting Tokyo. Conveniently located across the street from Ueno Station and a very short walk to Ueno Park with the zoo and a lot of other attractions. Popular places like Akihabara and Asakusa are a very walkable distance away. The room we booked had 4 beds, an en-suite bathroom, and not much else more. It's a place to sleep but not big enough to just lounge around. There's no table, nor is there room for one. There is a kettle but no coffee mugs so plan ahead if you are a coffee drinker. The staff were incredible kind and welcoming. They held onto our luggage for us so we could go exploring prior to check-in.
Stayed 4 nights in Jun 2023

10/10 Excellent

JAE CHEUL

Stayed 3 nights in Jun 2023
Response from Front Desk KOU on 2023/7/31
Thank you for staying at our hostel and your feedback .That means a lot to us .We do hope that we're going to see you again .

10/10 Excellent

Chipin

Stayed 1 night in Jun 2023
Response from Front Desk KOU on 2023/7/31
Thank you for staying at our hostel and your feedback .That means a lot to us .We do hope that we're going to see you again .

6/10 Okay

Lionel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Front Desk KOU on 2023/7/21
Thank you for staying at our hostel and your feedback .

10/10 Excellent

Chipin

Stayed 1 night in Jun 2023
Response from Front Desk KOU on 2023/7/21
Thank you for staying at our hostel and your feedback .

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I return to Japan, I'll stay here.
I cannot say enough good things about this place. My special needs son got lost in Tokyo the very first night. The GRIDS staff were so helpful in helping us through the 20 hour ordeal, all the way down to running more than a block to ensure I had the passports needed to collect my lost child. The breakfast was good. The room was small, but cozy and met all our needs. It was the staff that just made my stay exceptional.
Stayed 6 nights in May 2023

10/10 Excellent

LAN YU

Stayed 1 night in Jun 2023
Response from Front Desk KOU on 2023/6/23
Thank you for staying at our hostel and your feedback .We're so happy to hear that .

10/10 Excellent

Donna Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Grids was so close to anything I wanted: transportation, a convenience store, even a shrine festival on one night! I booked a long-term stay (~8 nights) in a shared room. On that floor, there are enough beds for 35 guests, and one bathroom was closed half-way through my stay due to a malfunction. Yet, I only had to wait for a shower once. My impression is that Grids does a great job of booking guests across their space expressly so that this happens. This was my first time staying at a hostel, and I was very pleased with my choice. I've since discovered that many hostels (especially in other countries) offer lockers for guests' luggage. Interested customers should know that Grids does not, but I don't get the sense that that is common in Japanese hostels anyway. Additionally, I never felt like my belongings were in danger. The only mildly inconvenient thing was that their check-in website didn't recognise my booking itinerary (I think because the booking was done via Expedia and not via their own website?), but that was remedied relatively quickly. Finally, I want to shout out Kou-san and Ryo-san for all the help they gave me while I stayed! Especially Kou-san. I had the dumbest questions, and he had all the right answers.
Stayed 8 nights in Jun 2023

10/10 Excellent

LAN YU

Stayed 1 night in Jun 2023
Response from Front Desk KOU on 2023/6/23
Thank you for staying at our hostel and your feedback .That means a lot to us .

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the women only dorm with the window facing the train station and not once had an issue with noise. Everywhere was kept extremely clean and tidy, staff were friendly and attentive if you needed. I brought my food back to eat in the common area, never an issue. Check-in and checkout was really quick and easy and staff were available each time. Highly recommend for a more chilled area away from the bustle of the busy city while still easily accessible for efficient trains to everywhere!
Stayed 5 nights in Jun 2023
Response from Front Desk KOU on 2023/6/16
Thank you for staying at our hostel and your wonderful feedback .We're so happy to hear that , means a lot to us .We do hope that we're going to see you again .Please be safe .

10/10 Excellent

Hellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice place at reasonable price. Walkable anywhere around metro Tokyo.
Stayed 7 nights in May 2023
Response from Front Desk KOU on 2023/6/16
Thank you for staying at our hostel and your nice feedback .We're so glad to hear that .Please be safe .

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The building and area felt very safe and was right near the station but not in a crazy crowded area. The shared space on the first floor is a nice place to start your day or take a break midway through. After going to more crowded places in Tokyo, I can say I definitely prefer Ueno for lodging. Close enough to the chaos but still space to breathe.
Stayed 3 nights in May 2023
Response from Front Desk KOU on 2023/6/16
Thank you for staying at our hostel and your wonderful feedback .We're so happy to hear that .Please don't be stranger .

6/10 Okay

James

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location, air conditioned, but virtually no space.
Stayed 4 nights in May 2023
Response from Front Desk KOU on 2023/6/16
Thank you for staying at our hostel and your meaningful feedback .Thank means a lot to us .We do hope that we're going to see you again .

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, highly recommended!
Stayed 1 night in May 2023
Response from Front Desk KOU on 2023/5/16
Thank you for staying at our hostel and your wonderful feedback .We're so happy to hear that .Hopefully we're going to see you again .Until then , please be safe .

8/10 Good

Dana

Stayed 4 nights in Apr 2023
Response from Front Desk KOU on 2023/4/30
Thank you for staying at our hostel and your feedback .Please don't be stranger .

10/10 Excellent

Monzurul Karim

Stayed 1 night in Mar 2023
Response from Front Desk KOU on 2023/4/3
Thank you for staying at our hostel and your feedback .

10/10 Excellent

YURIE

Stayed 1 night in Mar 2023
Response from GRIDS上野 青木 on 2023/3/26
この度はグリッズ上野にご宿泊いただきありがとうございます。そして、お客様の貴重なお時間をクチコミに割いて頂いたこと、重ねて御礼申し上げます。

10/10 Excellent

tomomi

Stayed 1 night in Mar 2023
Response from GRIDS上野 青木 on 2023/3/24
この度はグリッズ上野にご宿泊いただき誠にありがとうございます。そして、お客様の貴重なお時間をクチコミに割いて頂いた事、重ねてお礼申し上げます。