We booked this hotel because of the pool and hot tub advertised online, so we were very disappointed when we arrived to find that the hot tub was out of order, and the pool wreaked of mold and mildew. It was also freezing and our daughter couldn’t stay in the water more than 2-3 minutes at a time. She had a meltdown because the hotel just didn’t live up to our expectations and this was supposed to be a special trip/stay for us. We asked the front desk attendant about the conditions of the pool but she just stared at us and said she didn’t know why it wasn’t working or when it’d be fixed.
The room was fine, but the hallways also had that mildew smell in them that had us nervous about the safety of the air quality. That and the fact that the amenities weren’t up to standards really puts a damper on our review.
Ashley
於 2024 年 5 月住了 1 晚
10/10 有夠讚
CAROLA,BALLWIN
2024年5月3日
CAROLA
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Katrina
家庭旅遊
2024年4月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff! Very knowledgeable and helpful. Amazing suite!! Had a huge living room and big bedroom with walk in closet, comfortable bed, and very clean!! Pool and hot tub was nice and clean. There was noise from street traffic but would definitely stay there again while visiting family.