Standard Suite, 1 King Bed (No pets allowed) | Free WiFi, bed sheets, alarm clocks

Reviews of Crows Nest Inn Tawas

2 out of 5
Crows Nest Inn Tawas
1028 W Lake St, Tawas City, MI

Reviews

7.2

Good

Rating 10 - Excellent. 61 out of 290 reviews" "
Rating 8 - Good. 107 out of 290 reviews" "
Rating 6 - Okay. 63 out of 290 reviews" "
Rating 4 - Poor. 35 out of 290 reviews" "
Rating 2 - Terrible. 24 out of 290 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Idealic setting on the shores of Lake Huron. Classic old school roadside Inn. I recommend.
Stayed 1 night in May 2024
Response from Manager on 2024/5/22
Hello Craig,We are delighted to hear that you enjoyed our lakeside location and classic charm. Thank you for recommending us, and we hope to welcome you back in the future for another delightful stay.

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 3 nights in May 2024
Response from Manager on 2024/5/19
Hello Stuart,We are delighted to hear that our staff left a positive impression on your stay. Our team strives to provide exceptional service to all our guests. Your kind words will be passed along to them for their hard work and dedication. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Carolyn

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean and the room was comfortable. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/13
Hello Carolyn,We are delighted to hear that you found our property clean, comfortable, and that our staff met your expectations during your stay. Your kind words are truly appreciated, and we hope to welcome you back again in the future.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Manager on 2024/2/24
Hello Lisa,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us.

8/10 Good

Rebecca

Stayed 1 night in Jul 2023
Response from Manager on 2023/11/11
Hello Rebecca,Thank you for sharing your feedback with us. We appreciate your rating and are glad to hear that you had a positive experience during your stay. We strive to provide exceptional service and are delighted to have met your expectations. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Kevin

Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/21
Hello Kevin, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and clean. Comfortable bed
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/24
Hello Debbie,Thank you for your positive feedback! We strive to offer affordable rates while maintaining cleanliness and comfort for our guests. We're glad you enjoyed your stay with us.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel
Very nice motel at a very reasonable rate. Room paws recently remodeled, bed was good, room was very clean. There were previous complaints about bugs. Yes there are flies but if you keep your door open you will get them! That is not the fault of the motel. I left the door open so I got a couple of flies. Different bugs in different seasons. Overall a good stay for the rates.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/1
Hello Kathryn,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for the price.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/23
Hi James,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Gabriellel

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible beds; bedding not clean; bathroom not clean
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/21
Hello Gabriellel ,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

4/10 Poor

Daniel

Stayed 1 night in Sep 2023
Response from Manager on 2023/9/20
Hello Daniel,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
basic, no frills. very little room between foot of the queen bed and the opposite wall
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/13
Hello John,We can't thank you enough for sharing your feedback with regards to our bed and also our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Scott

Liked: Property conditions & facilities, room comfort
Great
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/11
Hello Scott,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Brad and Jill

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
People and staff nice and efficient.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/9
Hello Brad and Jill,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff. We hope you will return so that we can provide you an even superior experience.

4/10 Poor

Tamara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smalll outdated motel and over priced
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/7
Hello Tamara,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Gregory

Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/31
Hello Gregory,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could get fluffier pillows, but the bed was comfortable. It had a fridge, plenty of outlets for plug-ins. Can swim and use the hot tub and breakfast next door. Overall, very nice.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/29
Hi Sharon,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept property, clean rooms, nice staff. Would have been nice to have a coffee maker instead of having to walk over to the Bay Inn next door. Bathtub didn't have a plug or stopper to take a bath which my wife loves to do. Only a shower. Would stay there again.
Stayed 1 night in Aug 2023
Response from Manager on 2023/9/9
Hello James,Thank you for sharing this honest review and feedback about our staff as well as our shower. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel was easy to find. Room was small but was clean and ok for our stay.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/27
Hello James,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Amy

Stayed 1 night in Aug 2023
Response from Manager on 2023/9/8
Hello Amy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Josephine

Stayed 1 night in Aug 2023
Response from Manager on 2023/9/9
Hello Josephine,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Robert J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/22
Hello Robert J,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Matt

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/19
Hello Matt,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/13
Hello Nancy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Hayley

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/8
Hello Hayley,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Janet

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/7
Hello Janet,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
It's ok for what it is. Generally the cheapest option in Tawas which isn't really that cheap due to the limited competition in northern MI. Loud AC, WIFI doesn't work well (assuming due to the router being too far away), rooms have that faint smell of smoke--where someone smoked and they tried to clean and cover up the smell. All that said- they do seem to be recently remodeled. The staff was ok and they do try. They have a decent continental type breakfast with hb eggs, cereal, waffles,juices, coffee, toast, oatmeal, bagels. It is what it is-some would never stay in a place like this. For me, it's ok.
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/30
Hello Kevin,We appreciate that you've taken the time to share with us regarding our staff and your comments about our breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Robert

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The property was ok. Felt like we werr being watched the whole time we were there.
Stayed 3 nights in Jul 2023
Response from Manager on 2023/7/27
Hello Robert, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

6/10 Okay

Herbert

Traveled with family
Liked: Amenities
The rooms were pretty small, and the toilet was at best a foot off the ground. If ya got bad knees you will have a hard time getting on and off of these toilets. Other than those two issues it was a nice quiet place to stay.
Stayed 1 night in Jul 2023
Response from mike on 2023/7/28
thank you for your feedback

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Small, cozy motel that is extremely friendly and the property has a nice retro vibe 👍
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/24
Hello Bruce,Thank you for taking the time to share your comments regarding our property. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Verified traveler

Liked: Cleanliness
Bare Bones
Bare bones, very small room, and expensive. They were sold out so I guess that is the going rate. It was clean. Bed was so so.
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/22
Dear Guest,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

Mike

Traveled with group
Disliked: Staff & service
The person who checked us in long haired ponytail was the rudest person we've ever encountered. While checking in I went to hand him my ID and credit card he just looked me and said what do I need are you checking in. I said yes. He said down here and I dont need your cards, then proceeded to ask for all my information that I was handing him. After he gets all the info in he says wait for the prompt then hit summit. I waited a minute or so as it says confirm but in dark gray im thinking its going to turn green then hit the button. He gets mad because I didn't hit the button. So as starts explaining how breakfast in the morning works I start walking away and he calls me an a hole. Needless to say after talking to other's that were staying there he treated everyone like we were a burden. Horrible Horrible customer service.
Stayed 2 nights in Jul 2023
Response from Manager on 2023/7/20
Hello Mike,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and neat. Had a fridge and microwave, which was very nice to have available. I would definitely stay at Crow's Nest again.
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/22
Dear Guest,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Carol

Stayed 1 night in Jul 2023
Response from Manager on 2023/8/5
Hello Carol,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in employee was very friendly
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/15
Hello Donna,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/15
Hello Greg,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

kendall

Liked: Cleanliness
The price was too high for the room.
Stayed 1 night in Jun 2023
Response from mike on 2023/7/2
thanks

6/10 Okay

George

Liked: Staff & service
Stayed 1 night in May 2023
Response from mike on 2023/5/20
thank you for you're feedback

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Feb 2023
Response from Nick on 2023/3/2
Thanks

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Up here in Tawas for a work trip, excellent staff! Friendly and accommodating, would most definitely book again!
Stayed 1 night in Feb 2023
Response from Nick on 2023/2/5
Thanks

2/10 Terrible

Joanne

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is a very old motel. Needs updating. No hair dryers in the room. Will not return.
Stayed 1 night in Jan 2023
Response from Nick on 2023/1/9
Sorry for inconvenient. Thanks

10/10 Excellent

Arlene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2022
Response from nick on 2022/10/20
thanks

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from Manager on 2023/11/7
Hello William,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are glad to hear that you enjoyed your experience overall. We apologize for any inconveniences you may have faced and have taken note of your concerns. We value your feedback and will use it to continue improving our services. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Brian

Stayed 2 nights in Sep 2022
Response from Nick on 2022/10/5
Thanks

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had problems staying connected to the wi-fi; my computer kept disconnecting every few minutes and my wife couldn’t connect her computer at all and neither of our IPhones would either. Also the king size bed was too big for the room.
Stayed 1 night in Sep 2022
Response from nick on 2022/9/17
thanks

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from nick on 2022/9/17
thanks

6/10 Okay

Carol

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Service was good and accommodating Breakfast was good The room was, from what I could determine, had been closed up for some time, as it was musty smelling A little overpriced for the room
Stayed 1 night in Sep 2022
Response from nick on 2022/9/6
thanks

10/10 Excellent

Matthew

Stayed 1 night in Aug 2022

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from nick on 2022/9/2
thanks

8/10 Good

Quincy

Stayed 1 night in Aug 2022
Response from Nick on 2022/8/16
Thanks