When I made the reservation, I stated my preferred room type was Fantasy Paradise, but when I arrived the hotel at 10pm+, I was told that the hotel did not receive any special request for my booking, if I want to stay in this room type (Fantasy Paradise) an additional charges of TWD 900+ is required thus room availability not guarantee...
I do understand that the special requests are subject to availability but if this room rate is higher than what I had selected/paid, don't you think that a message should forward to me when reservation is made and explain it to me instead of sending me an confirmation stated that "Your booking is guaranteed and all paid for. There's no need to call us - it's booked!" ???!!!!
Furthermore, friends' visit limited for only 10 minutes!!! What kind of rule & regulation is this????!!!! So terrible!!!