Front of property - evening/night

Reviews of WESTGATE Hotel

4 out of 5
WESTGATE Hotel
No.150, Sec. 1, Zhonghua Rd., Wanhua Dist., Taipei

Reviews

9.2

Wonderful

Rating 10 - Excellent. 629 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room size, something you don’t get in XMD area. Service is good, breakfast is good, location is even better! Will definitely stay back in this hotel again in my next trip!
Stayed 5 nights in May 2024
Response from WESTGATE HOTEL 永安棧 on 2024/5/12
Thank you for taking the time to share your review with us. We are delighted to hear that you had a great experience while staying in our hotel, and especially enjoyed the breakfast ,excellent location and great service.We take pride in providing our guests a wonderful stay experience, and your generous words of praise will definitely be shared with our team. My team and I look forward to your next visit with us. We wish you a pleasant day ahead.Yours sincerely,

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from WESTGATE Hotel 永安棧 on 2024/5/12
Dear Mr./Ms. Yasmin,Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best regards

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are decent and clean. Restaurant is not very good.
Stayed 1 night in May 2024
Response from WESTGATE Hotel 永安棧 on 2024/5/7
Dear Mr. Douglas:Thank you for your feedback. We're glad to hear that you found our rooms to be decent and clean. However, we apologize for any inconvenience you experienced with our restaurant. We take your comments seriously and will strive to improve the quality of our dining options. If you have any specific suggestions or concerns, please feel free to share them with us. We appreciate your patronage and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Meng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and the location is so convenient.
Stayed 3 nights in Apr 2024
Response from WESTGATE HOTEL 永安棧 on 2024/4/25
Dear Mr. Wang,Thank you for your kind words! We're thrilled to hear that you found our staff friendly and enjoyed our convenient location. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel. A good room but it was small with NO enough space to place a full size language. The area is awesome and very convenient area for walking and shopping in general.
Stayed 2 nights in Apr 2024
Response from WESTGATE HOTEL 永安棧 on 2024/4/25
Dear Mr. Rami, Thank you for your feedback. We appreciate your positive comments about our hotel and room. We apologize for any inconvenience caused by the limited space in the room. We strive to provide comfortable accommodations for all our guests and will take your comments into consideration for future improvements. We're delighted to hear that you enjoyed the surrounding area, which offers convenience for walking and shopping. We hope to welcome you back for another enjoyable stay in the future.Best regards

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were phenomenal. They were always pleasant and helpful. Rafa & Katie went above and beyond to assist with a last minute luggage repair necessity. The room was neat design/decor. Breakfast was perfect assortment of local and western selections. The location is right next to a night market but there was no loud noise or reason to be concerned with the proximity. There is a taxi stand and public transit busses & trains at the nearest intersection, Ximen Station. I was wanting to explore so I casually walked ~20 minutes from the Taipei Main Station to Ximen, which was easy, even with luggage. Taipei & the Westgate hotel are super foreigner friendly.
Stayed 4 nights in Apr 2024
Response from WESTGATE Hotel 永安棧 on 2024/4/21
Dear Ms. Kelly:Thank you for your fantastic review. We are delighted to hear that you had such a positive experience during your stay at our hotel. Our staff, especially Rafa and Katie, are thrilled to have exceeded your expectations and provided exceptional service. We take pride in maintaining neat and well-designed rooms and offering a perfect assortment of breakfast choices for our guests, blending local and western selections.Our location near a night market is indeed convenient, and we are glad that you found it peaceful without any noise concerns. The accessibility to taxi stands and public transit at Ximen Station adds to the convenience for exploring Taipei. We are delighted that you found Taipei and our hotel to be very foreigner-friendly.Should you have any future travel plans to Taipei, we would love to welcome you back and provide another memorable experience. Best regards.

8/10 Good

Lawrence

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Room had an unpleasant odor. The carpet probably needs a good shampoo. Otherwise pleasant stay. Used the gym and laundry which was nice. Breakfast was fine.
Stayed 2 nights in Mar 2024
Response from WESTGATE Hotel 永安棧 on 2024/4/9
Dear Mr. Lawrence:Thank you for your feedback. We're glad to hear that overall you had a pleasant stay and enjoyed the amenities like the gym and laundry facilities, as well as the breakfast. We apologize for any inconvenience caused by the unpleasant odor in your room. We will definitely look into this matter and ensure that the carpet receives proper attention to address the issue. Your feedback helps us improve, and we appreciate your understanding. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards.

10/10 Excellent

CHI WO

Stayed 4 nights in Mar 2024
Response from WESTGATE HOTEL 永安棧 on 2024/4/25
Dear Mr. Chung,Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best regards

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, staff ver helpful and polite, convenient to subway, shopping snd dinning. I will come back to stay.
Stayed 4 nights in Mar 2024
Response from WESTGATE Hotel 永安棧 on 2024/3/22
Dear Elisa,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our property and that our staff provided you with helpful and polite service. We strive to create a welcoming atmosphere for all our guests, and it's wonderful to know that our efforts were appreciated.We're also pleased to hear that our convenient location near the subway, shopping, and dining options added to the enjoyment of your stay. It's always our goal to provide our guests with a comfortable and convenient experience.We truly appreciate your kind words and your intention to return to stay with us again. We look forward to welcoming you back for another enjoyable stay in the near future!Warm regards,

10/10 Excellent

Enqi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the deluxe room, which, unfortunately, felt a bit small for two people, making it challenging to open two luggages comfortably. Despite this, the room was clean with good amenities. The hotel's prime location, a short walk from Exit 6 of Ximen Station, is a major plus, as Ximending, with its vibrant atmosphere and numerous entertainment and dining options, is right downstairs. The staff's politeness and the thoughtful provision of umbrellas for guests during rain were appreciated. On the flip side, there is no on-site parking, and the rooms' soundproofing leaves something to be desired. Morning noise from housekeeping, especially during their training sessions, was a bit disruptive. Additionally, the fire drill alarm at around 10am seemed untimely for guests still sleeping. Despite these minor inconveniences, the hotel redeemed itself with a good selection for breakfast. Overall, a vibrant location with cozy quarters, suitable for those who prioritize location and convenience.
Stayed 6 nights in Feb 2024
Response from WESTGATE Hotel 永安棧 on 2024/3/10
Dear Ms. Enqi:Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced with the room size and soundproofing. However, we're glad to hear that you found the room clean with good amenities and appreciated our prime location near Ximen Station. It's great to know that you enjoyed the vibrant atmosphere and dining options in Ximending. We'll take note of your comments regarding morning noise and the timing of fire drills to improve our services. We're pleased that you enjoyed the breakfast selection and overall found our hotel suitable for those prioritizing location and convenience. We hope to welcome you back for an even better experience in the future.Best regards.

10/10 Excellent

Wilbur, Lakewood

Stayed 2 nights in Feb 2024
Response from WESTGATE Hotel 永安棧 on 2024/3/1
Dear Mr. ChenThank you for choosing WESTGATE Hotel and taking the time to share your experience with us. We're delighted to hear that you found our hotel to be clean and convenient, providing you with a satisfying stay.We strive to ensure our guests' comfort and satisfaction, and your valuable feedback is appreciated. If you have any further comments or suggestions, please feel free to let us know.We look forward to welcoming you back to WESTGATE Hotel for another enjoyable stay.Best regards

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful. They go above and beyond to help us. I was very touched by how considerate and thoughtful they are. Will definitely stay there again.
Stayed 5 nights in Feb 2024
Response from WESTGATE Hotel 永安棧 on 2024/2/24
Dear ChristineThank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best regards

10/10 Excellent

Janny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self access laundry with free detergent from the front desk was very nice. The bed and room was very comfortable and having a smart TV was a good addition.
Stayed 3 nights in Jan 2024
Response from WESTGATE Hotel 永安棧 on 2024/1/24
Dear Ms. Janny:Thank you for sharing your positive experience with us! We're delighted to hear that you appreciated the self-access laundry facilities with complimentary detergent, making your stay more convenient. It's also wonderful to know that you found the bed and room very comfortable, and the addition of a smart TV added to your overall satisfaction. If there's anything else you'd like to highlight or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another comfortable stay in the future.Best regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return
Great location! Hotel staff very friendly!
Stayed 4 nights in Jan 2024
Response from WESTGATE Hotel 永安棧 on 2024/1/15
Dear Mr.Alexander:Thank you for your positive feedback. We're delighted to hear that you enjoyed our great location and that our hotel staff provided you with a friendly and welcoming experience.Your satisfaction is our priority, and we appreciate your recognition of our team's efforts. If you have any additional comments or if there's anything specific you loved about your stay, please feel free to share.We look forward to the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Friendly staff Bad: only one washer dryer
Stayed 5 nights in Jan 2024
Response from WESTGATE Hotel 永安棧 on 2024/1/15
Dear Mr./Ms. Cory:Thank you for taking the time to provide your feedback. We are pleased to hear that you had a positive experience with our friendly staff; their dedication to providing excellent service is something we take pride in.We also appreciate your constructive feedback regarding the availability of washer dryers. We understand the importance of this facility for our guests, and we will certainly take your comment into consideration as we strive to improve our amenities and services.We value your input and look forward to the opportunity to make your future stays even more enjoyable.Best regards,

10/10 Excellent

Wing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service.
Stayed 4 nights in Jan 2024
Response from WESTGATE Hotel 永安棧 on 2024/1/14
Dear Mr./Ms. Wing:Thank you for your positive feedback. We're delighted to hear that you enjoyed our great location and experienced excellent service. If there's anything specific you appreciated or if there are ways we can further enhance your experience, please let us know. We look forward to welcoming you again for another great stay.Best regards,

10/10 Excellent

Fei, redmond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, super friendly staff
Stayed 5 nights in Dec 2023
Response from WESTGATE Hotel 永安棧 on 2024/1/9
Dear Mr./Ms. Fei:Thank you so much for the compliment on our excellent location! We're delighted to hear that you appreciate our convenient position. Additionally, we're thrilled that you found our staff to be super friendly. Providing a welcoming and friendly service is a priority for us, and we strive to ensure that every guest feels well taken care of. If you have any further suggestions or needs, please feel free to let us know. We're committed to delivering exceptional experiences, and we look forward to serving you again. Best regards.

10/10 Excellent

SF

Stayed 3 nights in Dec 2023
Response from WESTGATE Hotel 永安棧 on 2024/1/2
Dear Mr./Ms. SF:Thank you for choosing WESTGATE Hotel and taking the time to share your experience with us. We're delighted to hear that you found our hotel to be clean and convenient, providing you with a satisfying stay.We strive to ensure our guests' comfort and satisfaction, and your valuable feedback is appreciated. If you have any further comments or suggestions, please feel free to let us know.We look forward to welcoming you back to WESTGATE Hotel for another enjoyable stay.Best regards,

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from WESTGATE Hotel 永安棧 on 2023/12/25
Dear Mr./Ms. Evelyn:Thank you for choosing WESTGATE Hotel and taking the time to share your experience with us. We're delighted to hear that you found our hotel to be clean and convenient, providing you with a satisfying stay.We strive to ensure our guests' comfort and satisfaction, and your valuable feedback is appreciated. If you have any further comments or suggestions, please feel free to let us know.We look forward to welcoming you back to WESTGATE Hotel for another enjoyable stay.Best regards,

10/10 Excellent

Feng

Stayed 1 night in Dec 2023
Response from WESTGATE Hotel 永安棧 on 2023/12/17
Dear Mr./Ms. Feng:Thank you for choosing WESTGATE Hotel and taking the time to share your experience with us. We're delighted to hear that you found our hotel to be clean and convenient, providing you with a satisfying stay.We strive to ensure our guests' comfort and satisfaction, and your valuable feedback is appreciated. If you have any further comments or suggestions, please feel free to let us know.We look forward to welcoming you back to WESTGATE Hotel for another enjoyable stay.Best regards,

10/10 Excellent

Noppawan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast, and good service.
Stayed 4 nights in Dec 2023
Response from WESTGATE Hotel 永安棧 on 2023/12/17
Dear Mr./Ms. Noppawan:Thank you for choosing to stay at WESTGATE Hotel, and for taking the time to share your positive feedback. We are thrilled to learn that you found our hotel to have a good location, enjoyed the breakfast, and experienced good service during your stay.Ensuring a comfortable and pleasant stay for our guests is our top priority, and we are delighted to have met your expectations. If you have any additional comments or suggestions, feel free to share them with us.We look forward to welcoming you back to WESTGATE Hotel for another enjoyable stay.Best regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WESTGATE is an excellent hotel! It's a bit more expensive compared to other hotels, but you're paying for its quality, service, amenities, and location.
Response from WESTGATE HOTEL 永安棧 on 2023/12/9
Dear Mr. David:Thank you for your excellent review. We're delighted to hear that you consider WESTGATE Hotel an excellent hotel, appreciating its quality, service, amenities, and location. Your acknowledgment of the value provided is greatly appreciated.We understand that quality often comes with a price, and we're glad that you found it worth the investment. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back for another excellent experience in the future!Best regards,

10/10 Excellent

Kah Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located in Ximending
Very well located right in the heart of Ximending.
Stayed 1 night in Nov 2023
Response from WESTGATE Hotel 永安棧 on 2023/12/6
Dear Mr./Ms. Kah Kay:Thank you for your positive feedback. We're glad to hear that you found our hotel very well located, right in the heart of Ximending. If there's anything specific you enjoyed about the location or if you have any suggestions for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back for another great stay.Best regards,WESTGATE Hotel 永安棧

10/10 Excellent

siu on, foster city

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 3 nights in Nov 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/20
Dear Mr.Ms. Siu on:Thank you for your positive feedback regarding our service. We are delighted to hear that you had a very good experience during your stay. Providing excellent service is our top priority, and we appreciate your recognition.If you have any specific comments or suggestions on how we can further enhance your experience, please feel free to share. We value your input and look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Tiziana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing especially Rafa! Good location, good value for money
Stayed 4 nights in Nov 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/20
Dear Mr./Ms. Tiziana:Thank you for your kind words. We're delighted to hear that you had a positive experience with our staff, particularly Rafa. We strive to provide excellent service, and it's always rewarding to receive such positive feedback. We're glad you found the location and value for money to be satisfactory. If you have any specific comments or suggestions for improvement, please feel free to share them. We appreciate your feedback and look forward to welcoming you back to WESTGATE HOTEL in the future.Best regards.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 3 nights in Nov 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/13
Dear Ms. Adrian:I'm glad you liked the responses. If you have any more questions or if there's anything else I can help you with, feel free to let me know.We are looking forward to seeing you soon.Best regards.

8/10 Good

Herman

Liked: Cleanliness, staff & service, amenities
The service staff is fantastic and the breakfast is also good. However, the dining area for breakfast is rather small for a hotel of this size. It would also be very nice to have a small coffee area at the lobby
Stayed 2 nights in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/13
Dear Herman:Thank you for your feedback. We appreciate your positive comments about the fantastic service staff and the good breakfast. We also understand your concerns about the size of the breakfast area and the absence of a coffee area in the lobby. Your input is valuable, and we will certainly take it into consideration for future improvements. If you have any more suggestions or if there's anything specific you'd like to see, please feel free to share. We strive to enhance our guests' experience, and your input helps us in that endeavor.Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near ximen
Stayed 1 night in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/7
Dear Guest:We appreciate your feedback regarding our excellent location near Ximen. If you have any more comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future.

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at centre of lively Ximen neighbourhood. Facilities are new and clean. However sound isolation in rooms can be better as it was easy to hear loud neighbours.
Response from WESTGATE HOTEL 永安棧 on 2023/11/7
Dear Jeremy:Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our excellent location and new, clean facilities. We'll take note of your comment about sound isolation and work towards improving this aspect of our rooms to provide a more comfortable stay for our guests. Your input is valuable, and we look forward to welcoming you back in the future. If you have any further suggestions or requests, please feel free to let us know.Best regards.

10/10 Excellent

Irene HoiWah

Stayed 2 nights in Nov 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/28
Dear Irene:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Li Lin, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Comfortable stay. Highly recommended. Breakfast spread is good too.
Stayed 3 nights in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/3
Dear Lin Lin:We're delighted to know you had a comfortable stay and enjoyed our breakfast spread. Thank you for your recommendation, and we look forward to hosting you again in the future! If you have any specific feedback or suggestions for us, please feel free to share.Best regards.

8/10 Good

Colby

Traveled with family
Liked: Property conditions & facilities
Great service from the whole staff. They held bags for us and were helpful every step of the way. Breakfast was good as well. The only things the were displeasing were the fitness room was small and equipment was older. The rooms were a bit smaller than we would have liked to.
Stayed 2 nights in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/3
Dear Colby:Thank you for your feedback! We're delighted to hear that you enjoyed the service from our staff and found our breakfast to your liking. Your comments about the fitness room and room size are duly noted, and we will take them into consideration for future improvements. We appreciate your valuable input and hope to welcome you back for another pleasant stay in the future.Best regards.

10/10 Excellent

Bruce J

Stayed 4 nights in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/3
Dear Mr./Ms. Bruce J:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Song Khuaang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/10/29
Dear Mr./Ms. Song Khuaang:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/11/8
Dear Mr./Ms. Daniel:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

8/10 Good

birgitte f

Stayed 1 night in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/10/13
Dear Birgittle f :Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Pak Ho

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from WESTGATE HOTEL 永安棧 on 2023/10/6
Dear Pak Ho :Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Angie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/10/6
Dear Angie:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/28
Dear Peter:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

8/10 Good

Stephen

Liked: Staff & service, room comfort
Decent but starting to show its age
Have been using this hotel for many years and its overall good quality with friendly service. The decoration is starting to look a little dated and I noticed my clothes all smelt a little damp after staying. Breakfast is average but ok with a fair choice for the hotel size. Staff are very friendly.
Stayed 4 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/28
Dear Stephen:Thank you for your continued loyalty and for sharing your feedback with us. We truly appreciate your ongoing support over the years.We're pleased to hear that you've generally had a good experience with our hotel and have found our staff to be friendly. However, we take your comments and will review these issues and work towards improvements to ensure a more pleasant stay for you and our other guests.Regarding the breakfast, we appreciate your feedback and will strive to enhance the options available to better meet your expectations.Once again, thank you for your long-term patronage, and we look forward to the opportunity to welcome you back with an improved experience in the future. Warm regards,

10/10 Excellent

Thuan Hann Markus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ximending MRT station is a few steps away. Lots of food options and shopping right at door step.
Stayed 4 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/25
Thank you for taking the time to share your review with us. It’s a great delight to know that you’ve enjoyed your stay in our hotel - from our location in the heart of Ximen district and great services by our team. Your wonderful review will be shared with our team; as an encouragement for us to continue reaching for higher milestone in guest satisfaction. Once again, thank you for your kind patronage and your valuable time to write the review. It will be our pleasure to welcome you to WESTGATE Hotel again soon.Yours sincerely,

10/10 Excellent

Thanh, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean hotel with superb staff. Location is ideal with lots of restaurants and shopping within walking distance. MRT station is a 3 min walk from hotel. Located in lively Ximending.
Stayed 2 nights in Sep 2023
Response from WESTGATE Hotel 永安棧 on 2023/9/25
Thank you so much for sharing your feedback with us following your recent visit at WESTGATE Hotel.We are very pleased to hear that you enjoyed the location and great service. It is our utmost priority to provide our guests with excellent experiences and your wonderful review will certainly be shared with the team. We look forward to serving you again.Yours sincerely,

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was literally 1 minute walk away from Ximen station exit 6, and so so convenient to delve into the lively Ximending area! Service staff were excellent, cleanliness wonderful. Was allocated a room facing another building beside, hence no view and must keep curtains mostly closed at night as can look into the other building and vice versa. Would highly recommend!!
Stayed 3 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/25
Dear Vivian,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that our hotel's location, made your stay convenient and allowed you to enjoy the lively Ximending area.We greatly appreciate your kind words about our service staff and the cleanliness of our hotel. Your comfort and satisfaction are our top priorities.Thank you for your high recommendation! We look forward to welcoming you back on your next visit to Taipei. If you have any further comments or requests, please feel free to share them with us.Warm regards,

10/10 Excellent

Star

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are very welcoming, location is perfect. Really close to Ximending station Exit 6 and accessible to the whole Ximending shopping arcade. Hotel room is kept clean and tidy. My preferred choice of hotel when I travel to Taipei.
Stayed 4 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/24
Dear Star,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a fantastic experience during your stay at our hotel.It's especially heartwarming to know that you found our staff welcoming and our location convenient. We take pride in providing a welcoming atmosphere and ensuring our guests have easy access to the attractions in the area. We're pleased that you found our rooms to be clean and tidy as well.We truly appreciate your loyalty and making us your preferred choice of hotel when you travel to Taipei. Your kind words are a great motivation for our team, and we look forward to welcoming you back on your next visit.Warm regards,

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in lively area.
Nice location, high touch hotel. Comfortable and clean. close to a metro station. Only nit was that the windows were not very clean. Close to gay area.
Stayed 4 nights in Sep 2023
Response from Luca on 2023/9/22
Dear Glen:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jem in Ximen
An Awesome hotel right in Ximen beside the station. Initially I expect to hear the street noise as the hotel is in along the street, but the sound proofing was greatly done, you can hardly hear any street noise. The bed was great, good buffet breakfast spread and the staffs were polite and helpful.
Stayed 4 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/20
Dear Vincent,Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you had an awesome stay at our hotel, located right in Ximen near the station. It's great to know that our soundproofing exceeded your expectations and provided you with a peaceful environment. We're also delighted that you found the bed comfortable, enjoyed our buffet breakfast, and appreciated the polite and helpful staff.Your positive comments mean a lot to us, and we are committed to maintaining the high standards of service that you experienced. If you ever plan to visit again or have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

8/10 Good

Long Hang Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, service is good
Stayed 2 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/19
Dear MR. Long Hang Ryan:Thank you for your feedback! We're glad to hear that you enjoyed our hotel's location and found the service to be good. If you have any more comments or if there's anything else we can do to enhance your experience, please feel free to let us know. We appreciate your patronage and hope to welcome you back in the future.Best regards.

10/10 Excellent

Serene

Stayed 1 night in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/18
Dear Serene:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from WESTGATE HOTEL 永安棧 on 2023/9/13
Dear Angela:Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards.

10/10 Excellent

Teck Seng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very good location. The staff were very welcoming and the hotel was clean.
Stayed 3 nights in Sep 2023
Response from WESTGATE Hotel 永安棧 on 2023/9/9
Warmest greetings from WESTGATE Hotel. Thank you so much for sharing your review with us. We are pleased to hear that you enjoyed your stay in our hotel, including the convenience of accessibility, the room and great services by our team. We take pride in providing our guests a wonderful stay experience, and we look forward to welcoming you to our hotel again on your next visit to Taipei.Yours sincerely,