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Reviews of PARKROYAL Parramatta

4.5 out of 5
PARKROYAL Parramatta
30 Phillip Street, Parramatta, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1005 reviews" "
Rating 8 - Good. 312 out of 1005 reviews" "
Rating 6 - Okay. 96 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with family and small children
Liked: Property conditions & facilities
Easy check in Reception staff were very welcoming and helpful Great spot close to Main Street with lots of eating options
Stayed 1 night in May 2024

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the new part of the building which was very nice however even on the fifth floor the street noise was noticeable.
Stayed 1 night in May 2024
Response from James on 2024/5/26
Dear Tonya,Thank you for the great feedback of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 Good

Varma

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 4 nights in May 2024
Response from James on 2024/5/26
Dear Varma,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donna on 2024/5/20
Dear Nicholas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Donna MoloneyFront Office Manager

4/10 Poor

Neelam

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Car parks are terrible
Stayed 3 nights in Mar 2024
Response from James on 2024/4/30
Dear Neelam,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

2/10 Terrible

yasser

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor condition and not clean
Stayed 2 nights in Apr 2024
Response from James on 2024/4/30
Dear Yasser,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Palwinder

Good service,
Stayed 3 nights in Apr 2024
Response from James on 2024/4/30
Dear Palwinder,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 1 night in Apr 2024
Response from James on 2024/4/14
Dear Zachary, Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

shina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from James on 2024/4/3
Dear Shina,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

shina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from James on 2024/4/3
Dear Shina,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

2/10 Terrible

Maxine Rani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We lost a night of sleep due to noisy neighbours
Stayed 2 nights in Mar 2024
Response from Emil on 2024/4/1
Dear Maxine Rani,Thank you for sharing your feedback about your recent stay at PARKROYAL Parramatta. We're disappointed to hear that your stay was negatively impacted by noisy neighbors, resulting in a lost night of sleep.Ensuring our guests have a comfortable and peaceful stay is very important to us. We apologize for any inconvenience caused by the noise disturbance. We would like to learn more about your experience. Did you have the opportunity to contact our front desk staff to address this issue during your stay? If so, please provide us with more information so we can investigate and take appropriate measures.Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

10/10 Excellent

Lishan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a premier king corner suite which was huge! I loved the small window from the bath to the living room where i could relax but also watch a bit of tellie. Service and staff are fantastic and so nice. I would definitely recommend
Stayed 1 night in Mar 2024
Response from James on 2024/3/25
Dear Lishan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Simun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the function i was out
Stayed 2 nights in Mar 2024
Response from James on 2024/3/25
Dear Simun,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern & overall very enjoyable.
Stayed 1 night in Mar 2024
Response from James on 2024/3/16
Dear Adam,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Danielle

Traveled with family and small children
Location of accommodation is great but the hotel seems slow and no one really knows what is going on. We spent 35 minutes standing in the queue to check in. Got to our room and within a couple of minutes house keeping was knocking on the door to make it up. Came back five minutes later knocking again. No towels at the pool. Pool water very low. I'd expect this lack of attention to detail immediately after covid but 2 years on isn't really good enough. Wouldn't stay again.
Stayed 1 night in Mar 2024
Response from James on 2024/3/10
Dear Danielle,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Parramatta. Wonderful rooms.
Stayed 1 night in Mar 2024
Response from James on 2024/3/7
Dear Luka,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Cassandra

Liked: Staff & service, amenities
For what you pay this place is overrated
Stayed 1 night in Feb 2024
Response from James on 2024/3/2
Dear Cassandra,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 2024/3/1
Dear Lisa,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - very clean.
Overall a really nice stay. Very clean- All staff very friendly and helpful. Lovely bar/drinks area. Room service pricey with average food. The rooms and hallways ect are a little dated but very clean and functional. Pool clean. My only complaint is the carpark- it was great location wise- it was under the hotel- parks were very tight- then I was overcharged and the system never recognised my card. So every time you entered and exited it was a pain. My checkout person was a bit clueless stating he didn’t know some of my charges…. But overall a very pleasant stay. I would book again. Good location. Close to nice restaurants ect.
Stayed 4 nights in Feb 2024
Response from James on 2024/3/2
Dear Naomi,Thank you for taking the time to complete our survey. Your responses will help up serve you and our other future guests better. We truly value your feedback and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

4/10 Poor

Paul

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Park Royal is in a good location next to Church Street and Restaurants, but the majority of the hotel is older and these olde rooms are not up to the standard you would expect when they are charging a premium 5 star rate, you can get much better value elsewhere. Also, had breakfast in Hotel Restaurant, was just okay, is all I can say, eggs had no flavour, better breakfast options are 50m down the road at COPA or Farnkie Bs. The Hotel also massively increase their rates (x3 for the Taylor Swift concert) when there are major events on so be wary.
Stayed 2 nights in Feb 2024
Response from James on 2024/3/2
Dear Paul,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍
Stayed 1 night in Feb 2024
Response from James on 2024/3/1
Dear Natalie,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot great room great distance to public transport
Stayed 1 night in Feb 2024
Response from James on 2024/3/1
Dear Emma,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would have liked choice of gluten free bread and cereals.
Stayed 2 nights in Feb 2024
Response from James on 2024/3/2
Dear Diane,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and we have discussed your comments on gluten free choices to the restaurant management. We hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Erin

Traveled with family
Staff were fine when serving you. Weren’t overly attendantive, didn’t say hello when walking past reception. The foyer was dirty with leaves and debris. The room was clean as expected.
Stayed 1 night in Feb 2024
Response from James on 2024/3/2
Dear Erin,We highly appreciate that you took the time to share your feedback from your recent stay. Your satisfaction is our utmost priority and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Aila

Stayed 2 nights in Feb 2024
Response from Emil on 2024/3/23
Dear Aila,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

6/10 Okay

kyle

Business traveler
Liked: Cleanliness, staff & service
Staff are great but the property is a bit outdated and not maintained very well.
Stayed 1 night in Feb 2024
Response from James on 2024/2/23
Dear Kyle,Thank you for taking the time to complete our survey. Your responses will help up serve you and our other future guests better. We truly value your feedback and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here on my next trip to Sydney
Stayed 3 nights in Feb 2024
Response from James on 2024/2/21
Dear David,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great part of Sydney
Stayed 2 nights in Feb 2024
Response from James on 2024/2/18
Dear Dan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice place to stay on the short term. The night life is really fun in parramatta. Great facilities and great staff
Stayed 1 night in Feb 2024
Response from James on 2024/2/18
Dear Angela,Thank you for sharing your experience at PARKROYAL Parramatta. I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James ArbizoGuest Services Manager

6/10 Okay

Melissa M R

Traveled with partner
Stayed for the convenient location to Parramatta Park for an event. The room is overdue for a reno. As you soon as you open the door your a hit with a strong overwhelming musty/ sewage smell. Some stains on the walls and on the couch. No powerpoint by bed to charge your phones unless you unplug the lamps. Overall great parramatta location average rooms
Stayed 2 nights in Feb 2024
Response from James on 2024/2/15
Dear Melissa, We are extremely grateful that you took the time to send us your feedback about your recent stay. It has given us great insights to help us improve and serve you and our other future guests better. We hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

OFUCHI

good
Stayed 1 night in Feb 2024
Response from James on 2024/2/13
Dear Ofuchi,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Saumil

Stayed 2 nights in Feb 2024
Response from Emil on 2024/3/23
Dear Saumil,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Jade on 2024/2/11
Dear BenThank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place for our 1 night stay. Close to lots if eateries and transport. Definitely will stay again
Stayed 1 night in Feb 2024
Response from Jade on 2024/2/11
Dear Gregory,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Seluvaia

Stayed 3 nights in Feb 2024
Response from James on 2024/2/10
Dear Sione,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

4/10 Poor

Shona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No complaints on the room - loved it However- Did an online booking to stay at this venue which included the full package (car park and breakfast) for 2 days. The 2 days of our breakfast we were told our breakfast was not included with our stay Very frustrating. On leaving the venue we were going to be charged for our car park because it didn’t show in their system we had a package included. Again - frustrating! There was NO staff communication in regards to our booking - it was such a frustrating and stressful experience communicating with staff explaining to them that I didn’t have to pay for breakfast and car park even when I showed them my online booking with everything included - Not happy
Stayed 2 nights in Feb 2024
Response from James on 2024/2/10
Dear Shona,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies that your experience with our Reception Team was not up to our usual high standard of service. At PARKROYAL Parramatta we always seek out opportunities for improvement, so your feedback is highly valued by our team. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No microwave
Stayed 2 nights in Feb 2024
Response from James on 2024/2/10
Dear Susan,We highly appreciate that you took the time to share your feedback from your recent stay. Unfortunately we do not have microwaves in the room but we do offer heating food at reception. Hopefully it did not affect your overall stay and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Luke

Business traveler
Liked: Amenities
Fantastic
Stayed 1 night in Jan 2024
Response from James on 2024/1/30
Dear Luke,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Dilpreet

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from James on 2024/1/30
Dear Dilpreet,Thank you for taking the time to share your experience with us. Your feedback helps us improve our facilities and services and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing helpful courteous. Rooms are clean comfortable
Stayed 2 nights in Jan 2024
Response from James on 2024/1/30
Dear Doris,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James Arbizo

6/10 Okay

Rajen

Stayed 1 night in Jan 2024
Response from James on 2024/2/10
Dear Rajen,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I requested the room because it was advertised as sound proof far from it All the facilities in the rooms are seriously dated including no usb charging except from the clock radio The bed was one of the most uncomfortable I have slept in in years
Stayed 2 nights in Jan 2024
Response from James on 2024/1/21
Dear Robert,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. If you were unhappy with any aspect of your room, the staff at our 24 hour reception are able to assist in rectifying any issues brought to our attention during your stay and can also offer a room move. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Ahmed

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from James on 2024/1/16
Dear Ahmed,Thank you for taking the time to share your experience with us. Your feedback helps us improve our facilities and services and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

8/10 Good

pieta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, lovely entrance, good parking. Our room was spacious.
Stayed 1 night in Jan 2024
Response from James on 2024/1/16
Dear Pieta,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James ArbizoGuest Services Manager

8/10 Good

Ljiljana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from James on 2024/1/13
Dear Ljiljana,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many restaurants. Ferry to Circular Quay is a couple of blocks away. The new metro station is around the corner. Great position for everything we needed.
Stayed 2 nights in Jan 2024
Response from Jade on 2024/1/12
Dear Keith,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Good

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jade on 2024/1/12
Dear Manish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Malcolm

Stayed 6 nights in Dec 2023
Response from James on 2024/1/30
Dear Malcolm,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Erwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jade on 2024/1/12
Dear Erwin,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The toilets in the reception area were dirty and not cleaned, I wasn’t able to use them in the condo on they were left in.
Stayed 4 nights in Dec 2023
Response from Donna on 2024/1/9
Dear Daniel,The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back to the PARKROYAL PARRAMATTA again in the near future.Kind Regards,Donna MoloneyFront Office Manager