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野生棕櫚 - 凱悅 JDV 飯店的評分

3 out of 5
野生棕櫚 - 凱悅 JDV 飯店
910 E Fremont Ave, Sunnyvale, CA

評論

8.8

有夠讚

10 分，有夠讚；1000 則評論中有 561 則" "
8 分，不錯哦；1000 則評論中有 305 則" "
6 分，一般般；1000 則評論中有 75 則" "
4 分，不太好；1000 則評論中有 32 則" "
2 分，很糟糕；1000 則評論中有 27 則" "

9.2/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Yi-Hsun

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
Front Office Manager 於 2023年11月21日回覆
Thank you for your 8/10 rating, Yi-Hsun!

8/10 不錯哦

chong u

於 2023 年 8 月住了 5 晚

10/10 有夠讚

Tao Chi

喜歡：整潔度、員工素質和住宿環境和硬體
very good stay experience
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Tien Chien

喜歡：整潔度、員工素質和住宿環境和硬體

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like this hotel and the location is so convenient
於 2019 年 9 月住了 2 晚
Manager 於 2019年10月1日回覆
5 stars! Thank you. We look forward to your return . Hurry Back!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
超讚! 一定要選擇它, 不要錯過!!!
我原本預定別家飯店, 免費取消前一個小時才選擇這家, 很幸運這個決定非常正確!!! CP值高, 工作人員熱心態度nice, 早餐很豐富多元化,而且每日都有些些變化; 房間還有工作檯, 兩張床足夠4大人入睡; wifi 超強; 只是按摩池偏小, 沒有自助洗衣機, 衛浴排氣扇有點噪音, 除了這小小的問題, 近乎完美...強力推薦!!!
於 2019 年 9 月住了 3 晚
Manager 於 2019年10月2日回覆
Thank you for your review of the hotel. It sounds like you had a restful and great stay with us. I am glad to see you enjoyed the breakfast. Sorry about the bathroom fan I will have maintenance take a look at it We hope to see you again in your future travels

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒! 會在選擇這間飯店。
清潔很好，早餐很好，環境很好，很安靜
於 2019 年 7 月住了 5 晚
Manager 於 2019年8月30日回覆
We look forward to seeing you again. Thank you for the star rating

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great and helpful staff! Breakfast is also great! Will come back for sure.
於 2019 年 7 月住了 2 晚
Manager 於 2019年8月2日回覆
Thank you for your 5 star comments regarding the breakfast and your stay with us. We do look forward to your return

10/10 有夠讚

YU-HSIANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間乾淨，地理位置相當好，安靜
於 2019 年 6 月住了 15 晚
manager 於 2019年7月19日回覆
Thank you for your 5 star review of your recent stay with us

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：客房舒適度
飯店早餐跟枕頭被子還可以。 房間沒很大，隔音非常非常差，住一樓的話，二樓樓上走路的聲音跟隔壁在講電話都聽得很清楚。 整體而言，價格跟品質不成正比
於 2019 年 4 月住了 12 晚
Manager 於 2019年6月14日回覆
Thank you for your comments. When you stay again please remind us to assign you to an upstairs room.

8/10 不錯哦

CHI

喜歡：整潔度、員工素質和住宿環境和硬體
房間設施稍老舊，對於使用微波爐，瓶裝水...等需另付費印象深刻
於 2019 年 3 月住了 1 晚
Kristen E. 於 2019年3月31日回覆
Thank you for the 4 out of 5 review! The property itself is indeed older however we did a property refresh about four years ago. Hopefully next time we can earn a 5 out of five!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 3 晚
Melissa 於 2019年1月19日回覆
Thank you for the 10 out of 10. We look forward to your next stay.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 3 晚
Melissa 於 2019年1月19日回覆
Thank you for high score. We look forward to your next stay.

10/10 有夠讚

Chang Cheng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Lisa 於 2018年12月4日回覆
Thank you for the 5 star rating

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good choice
Clean, soft bad, good and comfortable breakfast. All of all, I will go again.
於 2018 年 10 月住了 5 晚
Lisa 於 2018年11月6日回覆
Odin, We are excited to hear that you will be coming back again. We hope soon. Glad to hear you enjoyed the breakfast and the bed. Cheers!

8/10 不錯哦

Li-Tsung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 12 晚
Ty 於 2018年10月28日回覆
We appreciate your kind words regarding our staff and Hotel Property! It was more than a pleasure having you and we hope to see you again!

6/10 一般般

Ying-Ting

喜歡：整潔度
不喜歡：員工素質
普普通通
房間隔音很差，在一樓尤其明顯。
於 2018 年 9 月住了 10 晚
Lisa 於 2018年10月14日回覆
Thank you for your star rating of your stay

10/10 有夠讚

YU CHENG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
it is a good stay, good serves, clean room, delicious breakfast.
於 2018 年 9 月住了 8 晚
Lisa 於 2018年10月14日回覆
Yu Cheng, Thank you for taking your time to leave us your review and comments regarding your stay. We do hope to have you as one of our guests again

10/10 有夠讚

SU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 8 晚
Lisa 於 2018年10月14日回覆
Thank you for taking your time to leave us your review regarding your stay.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
可以推荐的酒店
位置不错的酒店，已经住过三次了。性价比高，餐厅人比较多，去的晚的话有点拥挤，房间隔音效果不太好，但还算安静。值得推荐。
於 2018 年 10 月住了 1 晚
Lisa 於 2018年10月14日回覆
Thank you for your comments and I am glad the sounds did not deter you have enjoying your stay

10/10 有夠讚

Sendo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
友善、輕鬆、舒適的好住宿。
接待櫃臺人員相當友善，房間寬敞舒適，接待大廳24小時提供免費蘋果、咖啡、熱水，貼心而方便。
於 2018 年 8 月住了 3 晚
Lisa 於 2018年9月4日回覆
Thank you for your 5 star rating. We are glad yiu enjoyed having the coffee and hot water in the main lobby

10/10 有夠讚

Zhibeka

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
Thank you for your 5/5 rating!

10/10 有夠讚

Rhonda

喜歡：整潔度、員工素質和住宿環境和硬體
We had the best couple of nights and enjoyed a few hours by the pool. The staff were very friendly and helpful. Would definitely recommend and would stay again.
於 2024 年 5 月住了 2 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
Rhonda, thank you for your 5/5 rating and review. We're thrilled you enjoyed your time with us. Come back soon!

2/10 很糟糕

Summer

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
We are saddened to see we did not meet your expectations. Thank you for the opportunity to serve you.

10/10 有夠讚

Sintiya

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love this hotel
於 2024 年 5 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
And we love that you love it. Hope to welcome you again soon!

8/10 不錯哦

Patricia

喜歡：整潔度
於 2024 年 5 月住了 2 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
Hi Patricia, thank you for the 4/5 rating. Hopefully we can earn that last point next time!

8/10 不錯哦

marsha

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
I have stayed here many times and it had always been a good experienceI have stayed here manynk
於 2024 年 5 月住了 4 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
Thanks for the 4/5 rating and review, Marsha. See you soon we hope!

6/10 一般般

Daniela

喜歡：整潔度和員工素質
於 2024 年 5 月住了 2 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月24日回覆
Thank you for your rating.

10/10 有夠讚

Evelyn

喜歡：整潔度、員工素質和住宿環境和硬體
Always satisfied with the service and room is always clean
於 2024 年 5 月住了 2 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月18日回覆
Evelyn, thank you for your review and 5/5 rating!

6/10 一般般

Johnny

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The staff is very helpful and housekeeping does a great job. But it’s a dump. The walls are paper thin and you hear everything, and the facilities are oldsnd tattered.
於 2024 年 5 月住了 5 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月18日回覆
We're saddened to hear you did not enjoy the property itself. Thank you for the opportunity to serve you.

6/10 一般般

Glenn

情侶出遊
喜歡：整潔度和員工素質
There were several good things: friendly staff, nice property and good size clean room. Renovations to main lobby were happening so it wasn't great but I understand Bad stuff; no streaming on TV, HBO only worked part of the time. I didn't know ahead of time but there was a youth soccer tournament close by so there were kids loudly playing tag, running and yelling till late and then early too. Hot Tub was a big selling point, but then stuffed with kids all day so unusable
於 2024 年 4 月住了 2 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月18日回覆
Hello Glenn, Our lobby renovation is competed and is now re-open. Thank you for your feedback.

8/10 不錯哦

Tak Yau

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They are going under renovations but the rooms were clean and nice. During my stay, the other guests were pretty loud and will wake you up early in the morning… but overall a good experience. Would come back.
於 2024 年 4 月住了 3 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月2日回覆
Tak Yau, thank you for your 4/5 rating and review. We look forward to sharing the new arrival experience with you on your next stay!

6/10 一般般

Norma

於 2024 年 4 月住了 4 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月18日回覆
Hi Norma, thank you for your rating.

8/10 不錯哦

Ramamurthy

喜歡：整潔度、員工素質和住宿環境和硬體
Lot of construction going on. Breakfast area not convenient and selection of items limited.
於 2024 年 4 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年4月21日回覆
Thank you for your rating and feedback, Ramamurthy. Our newly renovated area will be available in the next 30 days!

8/10 不錯哦

Charles

商務旅客
喜歡：整潔度、員工素質和設施服務
Friendly staff and decent, clean rooms; but renovation going on was inconvenience when trying to get checked in later in evening when it was dark, and rooms are getting a bit older in construction so not as quiet as would like.
於 2024 年 4 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年4月21日回覆
Hi Charles, thank you for your rating and feedback. Great news, the renovation efforts are nearing the end. We should be back to the new area within 30 days!

10/10 有夠讚

Mahlon，Richmond

於 2024 年 4 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月18日回覆
Mahlon, thank you for your 5/5 rating!

8/10 不錯哦

Anais

喜歡：整潔度、員工素質和住宿環境和硬體
I enjoyed staying at the hotel - the only thing I will say is that if you’re facing the pool it can get a bit loud but otherwise all good
於 2024 年 1 月住了 4 晚
Kristen Eckley, Area Director of Guest Services 於 2024年4月16日回覆
Anais, thank you for your review and rating. The pool does indeed get used often and are happy to see people enjoying it. Good news, it is locked after hours so the noise does subside to provide a restful sleep.

2/10 很糟糕

Yen-Hsin

不喜歡：員工素質
Disgusting male housekeeping, front desk, and noise male neighbors.
於 2024 年 4 月住了 4 晚
Kristen Eckley, Area Director of Guest Services 於 2024年4月21日回覆
Hello Yen-Hsin. Please contact us so we can better understand your feedback.

6/10 一般般

Victoria

於 2024 年 3 月住了 1 晚
Kristen Eckley, Area Director of Guest Services 於 2024年5月2日回覆
Hello Victoria- thank you for your rating. We hope to be able to serve you again and provide you with 5/5 service!

8/10 不錯哦

Rénald

於 2024 年 3 月住了 2 晚
Kristen Eckley, Area Director of Guest Services 於 2024年4月16日回覆
Thank you for your rating.

4/10 不太好

TNANI

商務旅客
不喜歡：設施服務和住宿環境和硬體
Établissement en travaux, bruit du mini frigo que j’ai dû débrancher pendant mes 3 jours de séjour, les murs sont du papier, j’entendais mon voisin ronfler, literie trop molle et breakfast très très basique et de qualité très médiocre… Le personnel était gentil. Dommage…
於 2024 年 3 月住了 3 晚
Kristen E. Area Director of Guest Services 於 2024年3月31日回覆
Thank you for your feedback. Our renovation efforts are nearing completion near the end of April.

10/10 有夠讚

Annie

於 2024 年 1 月住了 2 晚
Kristen E. Area Director of Guest Services 於 2024年3月24日回覆
Hi Annie, thank you for your 5/5 rating!

6/10 一般般

Charlene

情侶出遊
喜歡：整潔度、員工素質和設施服務
We stay regularly at the property when visiting family. During this visit the front lobby was under construction making the experience less comfortable. We were not told beforehand that the construction was taking place. We like the room as they are spacious enough , well appointed and clean.
於 2024 年 2 月住了 2 晚
Kristen E, Area Director of Guest Services 於 2024年3月23日回覆
Hello Charlene, thank you for your feedback. We have the renovation noted on our website and across all platforms. I'm very sorry it was not seen before arrival and in turn impacted your stay experience.

10/10 有夠讚

Masaaki，Minatoku

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
清潔で安全、静かでよく寝れた。また利用したい。
於 2024 年 2 月住了 12 晚
Kristen, Area Director of Guest Services 於 2024年3月10日回覆
Thank you for your review and 5-star rating!

2/10 很糟糕

Jack

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Kristen 於 2024年2月28日回覆
We are saddened to see you did not enjoy your stay with us.

10/10 有夠讚

Nick

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was fine
於 2024 年 2 月住了 5 晚
Kristen 於 2024年2月28日回覆
Thank you for your 5/5 rating, Nick!

10/10 有夠讚

momo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Kristen, Area Director of Guest Services 於 2024年2月22日回覆
Thank you for your 5/5 rating!

2/10 很糟糕

Chandan

於 2024 年 2 月住了 1 晚
Kristen E, Area Director of Guest Services 於 2024年3月23日回覆
We're dismayed to see you did not enjoy your stay with us. Thank you for the opportunity to serve you.

8/10 不錯哦

Satoko

喜歡：整潔度和員工素質
於 2024 年 2 月住了 3 晚
Kristen, Area Director of Guest Services 於 2024年2月22日回覆
Satoko, thank you for your rating!

6/10 一般般

Jess

商務旅客
不喜歡：設施服務和住宿環境和硬體
Not terrible for the price but in the future would rather pay more to stay somewhere else. I have stayed at 6 Sunnyvale hotels and there's better options. I use a rule of a hotel being at least a 3 star hotel but this felt more low end. Few things to note: Hyatt insists on staff entering your room at least once every 24 hours (I was there 3 days). The sign is pointless they will come in. I don't get it but it's obnoxious. If you like daily housekeeping you would like it but I like privacy, naps and people not messing with my things. Second thing is that despite this place feeling low budget and cheap my deposit for three nights was $225 way more than much nicer hotels in Sunnyvale. Breakfast was skimpy. Super noisy during the day but not bad at night. Won't be back and will not stay at a Hyatt in the future.
Kristen, Area Director of Guest Services 於 2024年2月15日回覆
We're dismayed to hear you had a less than satisfactory stay with us. Thank you for giving us the opportunity to serve you.