Premium Spa Suite, 1 King, Non-Smoking | 起居區 | 32-吋LED 液晶電視、有線頻道、電視、付費電影
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哈拉太浩湖賭場度假飯店的評分

4 out of 5
哈拉太浩湖賭場度假飯店
15 Hwy 50, Stateline, NV

評論

7.4

不錯哦

10 分，有夠讚；1082 則評論中有 414 則" "
8 分，不錯哦；1082 則評論中有 250 則" "
6 分，一般般；1082 則評論中有 175 則" "
4 分，不太好；1082 則評論中有 150 則" "
2 分，很糟糕；1082 則評論中有 93 則" "

7.8/10

整潔度

7.6/10

員工素質

7.0/10

設施服務

7.2/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Thomas

商務旅客, 團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
Rigoberto Duque 於 2023年12月27日回覆
Thank You so much for your rating!! Please visit again soon.

8/10 不錯哦

Walter

情侶出遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
The property was nice overall. A little run down in places. We were told that we were being given an up graded room when we checked in and it had been recently updated. It was clean and decent but still well worn. The man who checked us in didn’t smile or greet us warmly but was all business. Casino staff were super friendly and pleasant as well as the restaurant staff. Parking charge is excessive for self parking at 20$ per day. Add that to 30$ per day resort fee and 5$ for who knows what and we paid an additional 55$ per day at checkout. They were very up front about the charge though. I’m sure people complain often. Just put it in your rate and stop the rediculous added fees!! It was about what you would expect from a casino hotel. We had a great time so I can’t really complain. Next time I would stay at a smaller, nearby property and just walk to all casinos for entertainment honestly
於 2024 年 5 月住了 7 晚

8/10 不錯哦

Catalino，West Sacramento

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were kind and respectful. Room service food prices were very reasonable.
於 2024 年 5 月住了 1 晚
Joseph 於 2024年5月22日回覆
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 不錯哦

Jason

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ventilation in the property was poor in the casino and outside the room areas. Room was clean and comfortable. Staff was satisfactory but not great.
於 2024 年 5 月住了 2 晚
Joseph 於 2024年5月22日回覆
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 有夠讚

Anna

喜歡：整潔度、設施服務和住宿環境和硬體
I would stay there again
於 2024 年 5 月住了 1 晚
Jen 於 2024年5月21日回覆
We love hearing from you! Thank you for your feedback. Hope to see you soon.

8/10 不錯哦

Maria Elena Fe C.，stockton

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The only reason way am rating this lower is because when we checked in, the person in the check in counter seemed like he doesn’t want to listen to what am trying to explain and keeps on shutting me up when am talking. He called the manager instead but as soon as I explained to her she understood me right away. Please let your customer explain and try to understand and be open minded if not then it is not good for the business. Other than that issue, Harrah’s still one good place to stay in Tahoe. Thank you.
於 2024 年 5 月住了 1 晚
Jen 於 2024年5月21日回覆
Thank you for reaching out and providing us with valuable feedback. We will be addressing your concerns and will have corrective conversations with our associates.

4/10 不太好

Brandon

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Did t have any hot water in our hotel room
於 2024 年 5 月住了 1 晚
Joseph 於 2024年5月18日回覆
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 不錯哦

Maryrose

家庭旅遊
喜歡：員工素質和設施服務
It was Mother's Day and their restaurant was closed.
於 2024 年 5 月住了 2 晚
Rigoberto Duque 於 2024年5月15日回覆
Hello and Thank You for your feedback! We apologize for the inconvenience you might have gone through.

2/10 很糟糕

Colin

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Dirty room, old furniture, staff unaware of what their hotel offers, too many fees, I could go on and on.
於 2024 年 5 月住了 1 晚
Rigoberto Duque 於 2024年5月14日回覆
Hello and Thank You for your feedback. Any specific items our staff was unaware about?

10/10 有夠讚

Fred

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Should have free parking for hotel guests
於 2024 年 4 月住了 1 晚
bibi 於 2024年5月13日回覆
Thank you for your feedback regarding the parking fees. While we understand your perspective, we also need to consider various factors in maintaining our operations. However, we truly value your input and will continue to explore ways to enhance our guest experience within the current framework. We appreciate your understanding and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

8/10 不錯哦

Janine

喜歡：整潔度、員工素質和住宿環境和硬體
Didn’t like the extra $20 a night charge for self parking.
於 2024 年 5 月住了 1 晚
Joseph 於 2024年5月11日回覆
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 有夠讚

Mario，Litchfield Park

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
“We recently spent four nights at Stateline Harrah's Hotel in South Lake Tahoe and had a fantastic experience. From the moment we arrived, we were impressed by the cleanliness of the hotel and the convenience of having everything we needed within walking distance. The staff were exceptionally kind and helpful, making our stay even more enjoyable. Overall, we highly recommend Harrah's Hotel for a comfortable and enjoyable stay in Lake Tahoe."
於 2024 年 5 月住了 4 晚
Joseph A 於 2024年5月11日回覆
Thank you for the excellent review! We hope you visit again soon!

8/10 不錯哦

Cynthia，Reno

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚
Rigoberto Duque 於 2024年5月9日回覆
Hello and Thank You for your feedback. Anything we could have done differently to receive a 5?

6/10 一般般

Eddie

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is outdated, few usable amenities, nonsmoking rooms smell like smoke, downstairs arcade and dinning area smell of stagnant water/sewage, parking lot had broken glass everywhere. Slot machine selection is poor and dates. Staff was friendly enough. Location and views are good though
於 2024 年 5 月住了 1 晚
Jen 於 2024年5月8日回覆
Thank you for reaching out and providing us with valuable feedback. We will be addressing your concerns.

10/10 有夠讚

Angelica，sacramento

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Service was Excellent casino was clean
於 2024 年 4 月住了 2 晚
Rigoberto Duque 於 2024年5月7日回覆
Thank You so much for your feedback. Please visit again soon.

8/10 不錯哦

Katherine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was upgraded without charge to a room with a beautiful view. Staff were all friendly and helpful. When they brought our bags to us and I asked where the ice was he went and filled it for us. Room was very spacious and loved having two bathrooms. Room was very clean. Furnishings were old and showed wear and tear but everything was functional and clean. I would rather pay a lower price than having to have everything always shiny and new. If something isn’t broken why do we always feel the need to replace it for something more modern or new. Safe, clean, functional and good hospitality are at the top of my list. Only complaint was food. Wish their cafe was open for dinner. Limited choices for dinner. Didn’t want to go to a nice dinner with $$$ wanted something mid range but not fast food. Had to walk across the street to Harvey’s to the Bar and Grill but it was limited on choices. Have always like the coffee shops at Casinos for easy sit down meals. More and more have gone away from them. All in all a great stay.
於 2024 年 5 月住了 1 晚
Rigoberto Duque 於 2024年5月7日回覆
Hello and Thank You so much for your feedback. We appreciate your business.

10/10 有夠讚

Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great rate for quality of facility
於 2024 年 5 月住了 1 晚
Jenn 於 2024年5月7日回覆
We love hearing from you! Thank you for your feedback and we are glad you enjoyed your stay.

6/10 一般般

Cecilia

不喜歡：整潔度
於 2024 年 4 月住了 3 晚
Jenn 於 2024年5月7日回覆
We love hearing from you! Thank you for your feedback.

2/10 很糟糕

Josh

不喜歡：整潔度、員工素質和住宿環境和硬體
The room was not as described. The lights didn’t work. The curtains didn’t work. The hot water didn’t work.
於 2024 年 5 月住了 2 晚
Jenn 於 2024年5月7日回覆
We’re sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control. We went ahead and refunded your resort fees for both nights due to the hot water issues.

6/10 一般般

Mario

情侶出遊
喜歡：整潔度和員工素質
The rooms were outdated.
於 2024 年 5 月住了 1 晚
Hotel 於 2024年5月5日回覆
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

6/10 一般般

Theodore

喜歡：整潔度
Old furniture, nice view
於 2024 年 4 月住了 1 晚
Joseph 於 2024年5月4日回覆
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a great experience!!! ~Robert
於 2024 年 3 月住了 1 晚
Joseph A 於 2024年5月3日回覆
Thank you for the excellent review! We hope you visit again soon!

10/10 有夠讚

Maricela

喜歡：整潔度和員工素質
No microwave and fridge not working and in check in front desk agent didnt explain to me wxtra charges
於 2024 年 4 月住了 2 晚
Joseph A 於 2024年5月1日回覆
hank you for the excellent review! We look forward to your next visit!

8/10 不錯哦

Prashant

情侶出遊, 寵物同遊, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度和員工素質
Good place to spend time with family but only during summer
於 2024 年 4 月住了 2 晚
Joseph 於 2024年5月1日回覆
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 不錯哦

Vern J.

喜歡：整潔度和住宿環境和硬體
Best hotel in South Tahoe
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月30日回覆
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 有夠讚

noushin，sunnyvale

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2024 年 4 月住了 2 晚
Jenn 於 2024年4月30日回覆
Thank you so much for the review and we are so happy you enjoyed your stay with us.

10/10 有夠讚

Keith

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were great. Nice hotel to stay at and close to everything
於 2024 年 4 月住了 2 晚
Jenn 於 2024年4月30日回覆
We love hearing from you! Thank you for your feedback.

10/10 有夠讚

Nicholas

於 2024 年 4 月住了 1 晚
Jen 於 2024年5月21日回覆
We love hearing from you! Thank you for your feedback.

10/10 有夠讚

Dan

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time. The upgraded room was spectacular and we had a great trip. Thanks Harrah's
於 2024 年 4 月住了 1 晚
Jenn 於 2024年4月30日回覆
Thank you for your feedback and we are so happy you enjoyed your stay.

4/10 不太好

Marissa

不喜歡：整潔度、設施服務和住宿環境和硬體
The rooms are run down and dirty, it’s as if the room was empty for days and not touched when it came to cleaning. It was disappointing and disgusting, I had to put blankets and towels all over the floor and bathroom just to be able to step around the room. Please don’t believe the pictures online, along with the room being dirty, the furniture was also broken and run down.
於 2024 年 4 月住了 3 晚
Jen 於 2024年4月29日回覆
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion.

10/10 有夠讚

Michelle

於 2024 年 2 月住了 1 晚
Jenn 於 2024年4月29日回覆
We love hearing from you! Thank you for your feedback.

6/10 一般般

Deborah

喜歡：員工素質和設施服務
The staff was very professional and nice. I like the fact there were two bathrooms. Room cleanliness was ok. The rooms are due for a refresh. New paint, wallpaper, carpet cleaning.
於 2024 年 4 月住了 2 晚
Queency 於 2024年4月27日回覆
Hello! Thank you for the feedback. We will take your feedback into consideration.

8/10 不錯哦

Isabel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月27日回覆
Hello and Thank You for your feedback!

10/10 有夠讚

Gary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月26日回覆
Hello and Thank You so much for your review!

10/10 有夠讚

Flor de María

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 2 晚
Joseph A 於 2024年4月25日回覆
Thank you for the excellent review! We hope you visit again soon!

10/10 有夠讚

Carrie-Lynn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were welcoming, friendly, inviti g and professional. Everything here was so amazing from start to finish. Room is beautiful for the price, and food has been excellent. Entertainment was fabulous, and overall atmosphere was awesome. The area is absolutely breathtakingly gorgeous.
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月24日回覆
Hello and Thank You so much for your feedback. We appreciate your business.

10/10 有夠讚

Greg，Folsom

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Been going here for 40 years. I might be a bit biased but it’s always my first choice in south shore.
於 2024 年 4 月住了 2 晚
Joseph 於 2024年4月24日回覆
Thank you for the excellent review! We look forward to your next visit!

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
By the Lake view
於 2024 年 4 月住了 2 晚
Joseph A 於 2024年4月19日回覆
Thank you for the excellent review! We look forward to your next visit!

10/10 有夠讚

Miguel

於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年5月7日回覆
Hello and Thank You so much for your rating!

6/10 一般般

Kathleen

情侶出遊
We had a nice room without much of a view on the 5th floor. We liked that it had 2 bathrooms-something we had never seen before in a hotel room.
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月16日回覆
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 不錯哦

Donna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful area. Breathtaking views.
於 2024 年 4 月住了 5 晚
Joseph 於 2024年4月16日回覆
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 一般般

Daniel

於 2024 年 4 月住了 1 晚
Jenn 於 2024年5月7日回覆
Thank you for your feedback.

10/10 有夠讚

diana

喜歡：整潔度、員工素質和住宿環境和硬體
Nice room
於 2024 年 4 月住了 3 晚
Joseph A 於 2024年4月17日回覆
Thank you for the excellent review! We look forward to your next visit!

8/10 不錯哦

michelle，Roseville

情侶出遊
喜歡：整潔度、員工素質和設施服務
Customer service was excellent. Room was clean and view was amazing. Furniture needed some TLC. Chips and very dated. Walls needed touch up paint. This king bed room had two bathrooms which was nice.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月15日回覆
Thank you for your feedback! I will relay the room conditions to our higher up management.

10/10 有夠讚

Lan

於 2024 年 4 月住了 2 晚
Joseph A 於 2024年4月30日回覆
Thank you for the excellent review! We hope you visit again soon!

8/10 不錯哦

Julia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved the size of the room and the two bathrooms. The room was clean, and the dining options were good. The only thing that disappointed was that the jacuzzi was closed.
於 2024 年 3 月住了 2 晚
Rigoberto Duque 於 2024年4月7日回覆
Hello and Thank You so much for your feedback. We do apologize for the inconvenience of our jacuzzi.

2/10 很糟糕

Brian

家庭旅遊
This property is an absolute dump. Our room had peeling wallpaper, an unknown white stain on the sofa, rusted metal door jamb going into the bathroom which could have snagged an unsuspecting bare foot. Additionally we were charged a resort fee, but I don’t know what it was for as we never had any maid service during our stay. To call this place a “resort” would be a stretch. We won’t be back.
於 2024 年 4 月住了 4 晚
Rigoberto Duque 於 2024年4月7日回覆
Hello and Thank You for your feedback. We apologize any inconvenience you went through.

6/10 一般般

Laurel

於 2024 年 3 月住了 4 晚
Rigoberto Duque 於 2024年4月6日回覆
Hello and Thank you for your feedback. Anything we could have done different to earn a 5?

10/10 有夠讚

gerald

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and great price. A Must?
於 2024 年 4 月住了 2 晚
Joseph A 於 2024年4月5日回覆
Thank you for the excellent review! We look forward to your next visit!

6/10 一般般

Doris

於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月24日回覆
Hello and Thank You for your feedback.