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Reviews of OYO Hotel South Bend - Campus

2 out of 5
OYO Hotel South Bend - Campus
52624 Indiana ST RT 933, South Bend, IN

Reviews

3.6
Rating 10 - Excellent. 9 out of 464 reviews" "
Rating 8 - Good. 21 out of 464 reviews" "
Rating 6 - Okay. 74 out of 464 reviews" "
Rating 4 - Poor. 106 out of 464 reviews" "
Rating 2 - Terrible. 254 out of 464 reviews" "

3.8/10

Cleanliness

5.2/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

10/10 Excellent

David W

Liked: Cleanliness, staff & service
Parking lot in need of serious repairs
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my needs
Stayed 5 nights in Apr 2024
Response from Ammy on 2024/5/4
Hi, Michael! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches mice and bed bugs
Stayed 1 night in Apr 2024

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs I was up all night getting bit by bed bugs try to explain and let their maintenance know and they all thought it was a joke disgusting disgusting disgusting I am completely beside myself how people can allow this to happen
Stayed 1 night in Apr 2024

2/10 Terrible

Ricardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad does it no justice
Horrible does not describe it. First the picture online are not of the actual hotel. I arrived after dark and there were absolutely no lights or even a sign indicating the name of the hotel. Check in was a nightmare. They had NO keys! None! When they found 1 I took it up stairs and did not work so I had to go back down then 2 more keys that didn’t work either! Lady had to open the door with her master key. THEN she never gave me an actual working key to my room. Now the room… nasty restroom with some sort of ring on the toilet. The shower had not been scrubbed since who knows when. The shower curtain was stained with mold. Then no HOT water! By far the worst stay ever. Very deceitful pictures online. This place should not be open at all. I’m sorry but no.
Stayed 1 night in Dec 2023
Response from Ammy on 2024/5/6
Hi, Ricardo! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Renata

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not good
Old hotel, bad maintenance, bed was good, stained shower. Affordable, but not worth it.
Stayed 1 night in Nov 2023

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette burned sheets with paw prints. Gross,broken shower curtain. Dirty,loose toilet. Filthy mirror & air unit. I called ahead of time to ask for 1st floor room as I am disabled.Couldn't understand the man, he hung up on me twice. When checking in, no record of Expedia calling on my behalf. Young man behind counter was the only nice thing. The outside stairs where falling apart. Man was banging on doors demanding rent in the morning. I suspect he is the one who hung up on me.
Stayed 1 night in Oct 2023

4/10 Poor

Ergys

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Have bugs
Stayed 1 night in Oct 2023
Response from Barbara on 2023/12/5
Hi, Ergys! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joey on 2023/12/5
We are sorry for the inconvenience caused to you, Hi! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Cant beat the value. Its not the ritz but the bed was clean and the heater and water worked.
Stayed 1 night in Oct 2023
Response from Barbara on 2023/12/5
Hello, James! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ok, some good abd some bad
Property in the middle of remodel. Room could have been cleaner, the floor was sticky. Cheap rate so a decent value overall.
Stayed 1 night in Oct 2023
Response from Dewi on 2023/12/5
That is great to hear, Hi! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
One of the lights in the room did not work. The shower was only cold water. My key didn't work once, they rekeyed it at the office. The office staff said in horrible English that if I put it near my phone it won't work(it was never next to my phone). Staff said if I needed another rekey it would be $5.Pretty rude office staff. Room was clean
Stayed 1 night in Sep 2023
Response from Ava on 2023/10/17
Sorry for the hassle you faced, Guest! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

2/10 Terrible

Jaber

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not safe and dirty
Stayed 1 night in Sep 2023
Response from Ammy on 2024/5/6
Apologies for the problems you had faced, Jaber! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Murtaza

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room that I had was full of bedbugs and cockroaches and it was smelling like cigarettes and trash
Stayed 1 night in Sep 2023
Response from Joey on 2023/9/11
We are sorry to hear about your experience, Murtaza! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 Terrible

Aleta

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is self determined for a specific use. O-n Y-our O-wn...OYO! It should Not be offered to the general public for business. It was Less than a basic place to lodge, I was Appalled! It wasn't my reason for registration, and I couldn't get a refund because I registered on Expedia. They were asking Over $100 for a night, it wasn't worth Free because of the deception. UNBELIEVABLE! I don't want to bad mouth them because it has its purpose and function, for a specific type of people AND for those that NEED IT'S Brand. Tell the truth in the description and advertising.
Stayed 2 nights in Aug 2023
Response from Eva on 2023/9/11
Hi, Aleta! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Zhengxin

Disliked: Cleanliness, amenities, property conditions & facilities
The property is in deuterating condition. Broken furniture, dirty lining lying everywhere. Bed bugs are visible in the room. It should be unlisted in Expedia
Response from Tim on 2023/9/11
Hi, Zhengxin! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here not worth it!!!
Bed bugs, cockroaches, don’t even clean the rooms fully. People doing drugs outside of the rooms, prostitution going on at night. Couldn’t even sleep
Stayed 6 nights in Aug 2023
Response from Eva on 2023/9/11
Hi, Guest! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

4/10 Poor

Maksim

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the bedding is not the first freshness, you lift the blanket and the gonorrhea says hello to you, the water barely flows, but I usually don’t write comments because of this, what pissed me off most was that bedbugs walk on you at night
Stayed 1 night in Aug 2023
Response from Maria on 2023/9/11
Sorry for the unpleasant experience you had with us. Maksim! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Maria

2/10 Terrible

Quinten

Stayed 2 nights in Aug 2023
Response from Eva on 2023/9/11
Hi, Quinten! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
I got a dozen bedbug bites while at this hotel. I would not recommend anyone stay there. Staff was friendly but the place is not well maintained and very dirty. And there is no excuse for having bedbugs.
Stayed 1 night in Jul 2023
Response from Maria on 2023/7/29
Hi, Paul! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Maria

4/10 Poor

William, Red Boiling Springs

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No washcloths, smoke detector beeping, sheets dirty, pillowcase dirty, shower did not have any pressure, I asked for wash clothes 3 times and never got any. Would not recommend!
Stayed 1 night in Jul 2023
Response from Barbara on 2023/7/10
Hello, William! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Sandi

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our bed was broken and dirty,the door did not lock at all was broken,it had roaches and our room made me feel unsafe..we didn’t even stay we left i do not recommend this hotel at all very disappointing
Stayed 2 nights in Jun 2023
Response from Ammy on 2023/6/30
Hi, Sandi! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ammy on 2023/6/30
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn't what I expected and it didn't look like the picture that I saw on the advertisement and no working pool trash everywhere it wasn't what I expected
Stayed 2 nights in Jun 2023
Response from Ammy on 2023/6/30
Apologies for the problems you had faced, Sharon! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Markus

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was probably the most disgusting room I have ever stayed in. At first they gave me a key to a room, I went to the room and opened the door. I walked straight into an already occupied room. Not cool. Had to go back and get a new room key. The room smelled SO bad. Stains everywhere on the bed. The TV didn't work, the remote was covered in a sticky residue, and the bathroom was pretty gross too. I stayed for a total of 6 hours, got some sleep, and checked OUT. All of the things that I had in the room with me smell terrible now. I would never come back.
Response from Barbara on 2023/5/18
Hi, Markus! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Santanu

Property was not available
Stayed 2 nights in Apr 2023
Response from Ammy on 2023/5/4
Hi, Santanu! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Christopher

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon booking our room, we get there a couple hours later to find out our room was given to someone else. So after 30 minutes of my fiancee talking with the manager for him to give us keys to a downgraded room. We were fine since it was late and we needed sleep. Upon entering this new room, we found Roaches. It was disgusting, we then did a break down of the room since we didn't feel safe. The doors lock wouldn't lock properly. Found dead and live roaches between the mattress, the bathroom was appalling, roaches were everywhere in there. Spend the extra $20 to find a better spot to stay. You'll regret it as we did.
Stayed 1 night in Mar 2023
Response from Barbara on 2023/3/18
Sorry for the hassle you faced, Christopher! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Eva on 2023/4/6
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

Tanya

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wish I could show the pictures worst day of my life roaches in a room mold in the bathroom bathroom ceiling falling in bathroom sink leaking all over couldn't use the remote for the TV had to unplug it to turn the TV off
Stayed 1 night in Jan 2023
Response from Ammy on 2023/1/26
Apologies for the problems you had faced, Tanya! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Jerry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean,no hot water will not come back again this or any oyo hotels
Stayed 1 night in Dec 2022
Response from Eva on 2023/1/4
Hi, Jerry! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

10/10 Excellent

Esther

Stayed 1 night in Dec 2022

2/10 Terrible

Jason

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was okay staying at the hotel until I found a bedbug on one of the pillows. I wasn’t worried about the broken security lock. The hole in the bathroom door. Oh yeah let’s not forget the human hair that was found in the freezer.
Stayed 2 nights in Nov 2022
Response from Ammy on 2022/12/1
Hi, Jason! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Nicole

Traveled with group
Made reservation months in advance. They called me 2 days before the trip to tell me the hotel was flooded and all reservations had to be cancelled. No further explanation or assistance was offered. Had to call numerous times for a confirmation email, as Expedia or the Oyo Customer Service Team did not know what was going on. The entire thing felt like a scam, definitely recommend staying away!
Stayed 2 nights in Nov 2022
Response from Ammy on 2022/11/23
Disculpa los problemas que has tenido, Nicole. Hemos tomado nota de su experiencia esta vez. Tenga la seguridad de que nos esforzaremos en el futuro para garantizar una gran estancia con nosotros. Saludos, Tim

2/10 Terrible

Renee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing. Pictures on your site were false! Please see my other review. Thanks!
Stayed 1 night in Nov 2022
Response from Ava on 2022/11/11
Hi, Renee! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

Timothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good value
The first assigned room had a chirping smoke alarm. So, another room was provided. Doors were worn. Toilet was dirty. Bathroom tissue holder broken. Grossly overpriced for what was provided.
Stayed 1 night in Oct 2022
Response from Ammy on 2022/11/7
Apologies for the problems you had faced, Timothy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Tony

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked up to the front door, no one was there to check us in even though it was evening and the bell was rang… walking outside you basically spray painted the numbers on your sidewalk without putting cardboard down lol inside the room had some sort of leak in the wall along with a hole punched in the bathroom door, I understand it’s not the four seasons but at least a cup in the room, or some towels that don’t feel like they cut you out of the shower might be an order for your guests in the future. Otherwise this was literally, the worst property I have ever stayed at in 37 years of traveling
Stayed 3 nights in Oct 2022
Response from Ammy on 2022/11/7
Hi, Tony! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

Cody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ammy on 2022/11/4
Hi, Cody! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infested
Checked into the hotel after a Notre Dame game. Hotel claims cleanliness but was absolutely disgusting. There was a pile of cigarette filters and a razor blade. There was ash on the dresser. The door barely shut. We inspected linens and found German roaches and saw at least 10 roaches running around the room. The front desk gave us a refund and we left within 5 min of being in the room
Stayed 1 night in Oct 2022
Response from Ava on 2022/10/19
We are sorry to disappoint you, Colleen! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2022
Response from Ava on 2022/10/19
Hi, Doug! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever
We traveled over 11 hours and when we got there, they told us a pipe burst and all the rooms were flooded. No courtesy call or email. They offered us a replacement room but this room was obviously not meant to be slept in. The odor of stale cigarette smoke and bugs crawling on the wall was like a scene from a movie. There was no other availability in the area due to the big event we were there to attend so we had to travel to a completely different city to find a hotel. 0 out of 10 would NOT recommend
Stayed 2 nights in Sep 2022
Response from Ammy on 2022/10/3
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 Poor

Cesar A.

Stayed 2 nights in Sep 2022

4/10 Poor

Cesar

Stayed 2 nights in Sep 2022
Response from Ammy on 2022/10/3
Hi, Cesar! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Doug

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and ran down
Stayed 1 night in Sep 2022
Response from Greta on 2022/9/19
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Akeem

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
DOIRTY, HAD ROACHES AND THE CEILING WAS BREAKING APART IN THE BATHROOM. HAD HOLES IN THE WALL AND BATHROOM LIGHT DID NOT WORK. ALL AROUND BAD
Stayed 1 night in Sep 2022
Response from Greta on 2022/9/19
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Alysha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is unsafe
I booked through hotels.com and had no issues getting in. Upon viewing the room the door appeared to have been kicked in many times previously with patchwork fixes. There was no internal lock on the door except the one on the knob. No big deal it was a cheap room i get it.. My young son and I then went to dinner and came back. Upon getting back we went to take my small dog to use the restroom and I became aware that the key was not needed in order to enter the room. I checked it multiple times. I went to the front desk to ask for a different room and explained why, I was told there weren't any other rooms but that maintenance would come check it for me. At this point my husband was uncomfortable with me and my son staying alone in a room with no locks and a malfunctioning door. I spoke with the front desk again and asked for them to please cancel my reservation and refund my money as this is a concerning safety issue. I was told as I used 3rd party booking I needed to go through them but that they would approve the cancelation when hotels.com contacts them. I sat in the car and called hotels.com I spoke with someone and they attempted to call the property and they did not answer. Because of the situation they escalated my call to a supervisor. The supervisor then attempted to call I was told they did not answer the 1st call and on the 2nd call the property staff was uncooperative and refused the cancelation. I was in room 222 be careful there
Stayed 1 night in Jul 2022

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Christina on 2022/7/23
Hi, Craig! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

6/10 Okay

Susan

Traveled with pets
Liked: Cleanliness, staff & service, amenities
I’m not sure how long this property has been an OYO motel, they didn’t have a name sign at the street (thanks Google for getting me there). It looked like they were remodeling the rooms, because mattresses were lining the walkway in non-rented areas. My room was small, but everything worked and was clean. The price point is half of other places, so one would expect to give up some amenities. Overall it was a great value for the price. I felt safe and everything was clean.
Stayed 1 night in Jul 2022
Response from Ammy on 2022/7/11
Hi, Susan! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disgusting
The room we stayed in was absolutely disgusting. Can't complain too much cuz the only other option would have been our car. The hotel says it's smoke free and the sheets had cigarette burn marks. The floor made our feet black. The white sheets had yellow stains everywhere, especially the pillows and our towels had black hair all over them.
Stayed 2 nights in Jul 2022
Response from Jane on 2022/7/11
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!