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南本德希爾頓花園飯店的評分

3 out of 5
南本德希爾頓花園飯店
53995 Indiana State Route 933, South Bend, IN

評論

9.0

太棒了

10 分，有夠讚；446 則評論中有 264 則" "
8 分，不錯哦；446 則評論中有 130 則" "
6 分，一般般；446 則評論中有 32 則" "
4 分，不太好；446 則評論中有 10 則" "
2 分，很糟糕；446 則評論中有 10 則" "

9.4/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Sandy 於 2024年4月17日回覆
Thank you for your feedback and for staying with us. We hope to see you again soon!

10/10 有夠讚

Melanie S

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for my needs. Staff was really friendly.
於 2024 年 4 月住了 2 晚
Sandy 於 2024年4月17日回覆
Thank you for the feedback and great review! We're happy to hear you enjoyed your stay and hope to see you again soon!

8/10 不錯哦

Jen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sandy 於 2024年4月8日回覆
Thank you for sharing your feedback. We're glad you enjoyed your stay! We hope to see you again!

10/10 有夠讚

Bonnie A

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely room; friendly and helpful staff.
於 2024 年 3 月住了 1 晚
Sandy 於 2024年4月8日回覆
Thank you for the great review! We're glad you enjoyed your stay! We look forward to seeing you again.

10/10 有夠讚

Scott

於 2024 年 2 月住了 1 晚
Sandy 於 2024年3月13日回覆
Thank you for sharing your feedback and great review! We're glad you enjoyed your stay with us and we hope to see you again soon!

10/10 有夠讚

Connie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sandy 於 2024年4月3日回覆
Thank you for staying with us! We're glad you enjoyed your stay and hope to see you again soon!

10/10 有夠讚

brett

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Valentines family night
We have a Valentines tradition where we get a hotel with a pool for a night. My daughter happened to be off of school on Friday so we planned it for the Thursday after Valentines Day. The girl at the front desk noticed my 8 year old and figured out quickly why we were probably there. She smile and immediately put us at the room closest to the pool. Everyone was extremely polite and the hotel was beautiful.
於 2024 年 2 月住了 1 晚
Sandy 於 2024年3月13日回覆
Thank you for sharing your experience with us! We're glad you enjoyed your Valentine's Day with us. We appreciate your kind words and hope you come back soon!

6/10 一般般

John

於 2024 年 2 月住了 2 晚
Sandy 於 2024年4月4日回覆
Thank you for staying with us. We hope you enjoyed your stay!

10/10 有夠讚

James

於 2024 年 1 月住了 1 晚
Sandy 於 2024年4月8日回覆
Thank you for the great review! We're glad you enjoyed your stay and hope to see you again soon!

8/10 不錯哦

Mike

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
We were there with a youth sports team and there wasn't anywhere the kids could get together where the staff didn't complain about noise. Even at 5pm when no one expects quiet hours. When we offered to rent one of the meeting rooms to give the kids and parents a place to hang we were told it was impossible without a salesperson there. I can't believe this is the first request of this type and there is no contingency plan where the on site staff could figure it out. We're not sure if this property would be considered in the future. 18 rooms @ two nights.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Monique

不喜歡：整潔度、設施服務和住宿環境和硬體
Woke up Sunday morning for a shower and the water was COLD. We placed a courtesy call to the front desk for maintenance and was told they would look into it. Three hours later and there was still no hot water or returned call from the front desk. I placed a second call and was told by Liz at the front desk that there were no issues and maintenance had checked into the concern. I explained that no one from maintenance stopped by the room. She quickly told me they didn’t have to because the problem could be the water heater but reassured me there was no issue and the problem may have been several guests taking a shower at the same time before checkout. I told her that was unacceptable and would be considering checking out. She was so unbothered and discontinued the call. About an hour later I had another hotel room reserved and came down to grab contact numbers and check out. The same front desk clerk then decided to tell me there was an issue and one of the water heaters was out. She never apologized for giving me incorrect information and said there were multiple complaints. I had never experienced such poor customer service and will need a night refund because there was no way I could wash my hair and shower with cold water.
於 2023 年 11 月住了 2 晚
Sandy 於 2023年11月21日回覆
Thank you for your candid feedback. We're terribly sorry that you had a bad experience and that it wasn't followed through properly. We can understand how frustrating it would be to not have hot water. Feedback like this gives us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.

8/10 不錯哦

michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Sandy 於 2023年11月18日回覆
We're glad you enjoyed your stay! Thank you for staying with us. We hope to host you again soon.

10/10 有夠讚

Steve

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Sandy 於 2023年11月18日回覆
Thank you for staying with us! We appreciate your feedback and great review! We hope to see you again soon.

10/10 有夠讚

Kyle

於 2023 年 10 月住了 1 晚
Sandy 於 2023年11月21日回覆
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 有夠讚

Robbie

喜歡：整潔度、員工素質和住宿環境和硬體
Great overall experience! Very clean inside and out! Very friendly and helpful. Nice walk to the stadium! Flat and paved path!!
於 2023 年 10 月住了 4 晚
Sandy 於 2023年10月16日回覆
Thank you for sharing your feedback and kind words! We're so happy you enjoyed your stay! We hope to host you again soon!

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Sandy 於 2023年10月16日回覆
Thank you for staying with us and for the great review! We hope to see you again soon!

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
Large, clean rooms with great staff.
於 2023 年 9 月住了 2 晚
Sandy 於 2023年10月4日回覆
Thank you for staying with us! We're so happy you enjoyed your stay and we hope to see you again soon!

10/10 有夠讚

Katherine

於 2023 年 8 月住了 1 晚
Sandy 於 2023年8月29日回覆
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 有夠讚

Kathleen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Sandy 於 2023年8月24日回覆
Thank you for staying with us and for the great review! We're so happy you enjoyed your stay! We hope to see you again soon.

10/10 有夠讚

Jennifer，Petoskey

於 2023 年 8 月住了 1 晚
Sandy 於 2023年9月18日回覆
Thank you for your feedback and great review! We're so glad you enjoyed your stay and hope to see you again soon!

8/10 不錯哦

Amanda

喜歡：整潔度
於 2023 年 8 月住了 1 晚
Sandy 於 2023年8月17日回覆
Thank you for staying with us! We're glad you enjoyed your stay! We hope to see you again soon.

8/10 不錯哦

Thomas，Elm Grove

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Sandy 於 2023年8月17日回覆
Thank you for staying with us! We're glad you enjoyed your stay! We hope to see you again soon.

10/10 有夠讚

TammyLynn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very clean
於 2023 年 8 月住了 2 晚
Sandy 於 2023年8月14日回覆
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 有夠讚

Mark

喜歡：整潔度和員工素質
於 2023 年 8 月住了 1 晚
Sandy 於 2023年8月14日回覆
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again. Thanks again!

8/10 不錯哦

Brian

於 2023 年 8 月住了 1 晚
Sandy 於 2023年8月14日回覆
Thank you for staying with us! We appreciate your feedback and great review! We hope you come back soon!

8/10 不錯哦

Thomas，Denver

於 2023 年 7 月住了 1 晚
Sandy 於 2023年8月20日回覆
Thank you for staying with us. We're glad you enjoyed your stay and hope to see you again soon.

10/10 有夠讚

Mark

於 2023 年 7 月住了 1 晚
Sandy 於 2023年8月14日回覆
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 有夠讚

Ronald Soderstrom

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice hotel. Clean, excellent service. The desk clerks was very pleasant and helpful. The atmosphere was very positive and elegant.
於 2023 年 7 月住了 1 晚
Sandy 於 2023年7月14日回覆
It is really heartwarming to see such a wonderful rating and your kind words. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 有夠讚

Emily

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Sandy 於 2023年7月14日回覆
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! We hope to host you again in the near future.

8/10 不錯哦

Andrew

於 2023 年 6 月住了 3 晚
Sandy 於 2023年7月14日回覆
Thank you for sharing your feedback with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 有夠讚

Wayne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent
於 2023 年 5 月住了 1 晚
Sandy 於 2023年5月20日回覆
Thank you for perfect review! We’re so glad you enjoyed your stay and hope to see you again soon!

10/10 有夠讚

Laura

於 2023 年 5 月住了 1 晚
Sandy 於 2023年6月16日回覆
Thank you for your feedback and great review! We know there are many choices out there and we appreciate you choosing us! We hope to see you again soon.

10/10 有夠讚

Daniel

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Sandy 於 2023年5月20日回覆
We’re so happy you enjoyed your stay! Thank you for the wonderful review! We hope to have the opportunity to host you again when you’re back in our area! Thanks Daniel!

10/10 有夠讚

BERENICE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet place with good attention and parking space
於 2023 年 5 月住了 4 晚
Sandy 於 2023年5月16日回覆
Thank you for the great review! We’re glad you enjoyed your stay and look forward to your next visit.

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Nice, close to campus, great breakfast. Noisy old HVAC unit kept us awake.
於 2023 年 4 月住了 2 晚
Sandy 於 2023年4月21日回覆
Thank you for choosing the South Bend Hilton Garden Inn. We appreciate your feedback. Thank you for taking the time to make us aware of the HVAC issue so it can be quickly resolved. We hope you will give us another chance by returning to our property in the future.

8/10 不錯哦

Brian

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No issues.
於 2023 年 3 月住了 2 晚
Sandy 於 2023年4月6日回覆
Thank you for staying with us! We're glad you enjoyed your stay! We look forward to your next visit!

10/10 有夠讚

Kevin

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Nothing more to add
於 2023 年 3 月住了 2 晚

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
Good overall
於 2023 年 3 月住了 1 晚
Sandy 於 2023年3月20日回覆
Thank you for choosing the Hilton Garden Inn, South Bend. We appreciate your feedback and great review. We hope you will come back to see us again on your next trip to the area!

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Sandy 於 2023年2月27日回覆
Thank you for the feedback and great review! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

10/10 有夠讚

Elizabeth

於 2023 年 2 月住了 1 晚
Sandy 於 2023年3月7日回覆
Thank you for your feedback and great review! We know there are many choices; we are grateful you selected us. We hope to see you again during your future travels. Thanks again!

10/10 有夠讚

David

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Sandy 於 2023年2月2日回覆
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

10/10 有夠讚

Ronald

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
Great stay. Hotel was very clean. Hotel staff was attentive in addressing drunk and disorderly guests. They dealt with the situation professionally and appropriately. Hotel had nice amenities.
於 2023 年 1 月住了 2 晚
Sandy 於 2023年1月31日回覆
Thank you for the great review and kind words! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and quickly dealt with the drunk and disorderly guests. We hope to see you again during your travels!

10/10 有夠讚

donald

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
This place is amazing.
First impressions walking in the door were looks great and proceeded to the desk where the person was very friendly and checked us in immediately. She explained where everything was and how to get to our room. We arrived at our room and was very pleased to see it neat and clean. Later in the evening we had dinner at their restaurant where the waiter and waitresses treated us very well. The food we had was great. As we checked out we were thanked for our stay.
於 2022 年 12 月住了 1 晚
Sandy 於 2022年12月10日回覆
Thank you for the great review and kind words! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

8/10 不錯哦

Erika

於 2022 年 11 月住了 1 晚

10/10 有夠讚

Gay

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was especially, impressed with the staff. The two front desk women I interacted with were knowledgable, friendly and helpful. My daughter and I had dinner in the Bistro on Monday night. Our server was outstanding and so was the food.
Sandy 於 2022年11月10日回覆
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again. Thanks again!

8/10 不錯哦

Peter

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
For me just an OK
Okay hotel but nothing more. Also the in house Bistro is good
於 2022 年 10 月住了 1 晚
Sandy 於 2022年10月29日回覆
Thank you for staying with us; we appreciate your business! We hope to see you again soon!

10/10 有夠讚

Lisa

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent!!
It was a wonderful stay, kind, attentive staff at check in and check out, clean, modern room. Five stars !
於 2022 年 10 月住了 1 晚
Sandy 於 2022年10月22日回覆
Thank you for the great review and kind words! We are so happy you enjoyed your stay! We hope to get the chance to serve you again soon! Thanks again!! :)

10/10 有夠讚

Kelli

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Sandy 於 2022年10月22日回覆
Thank you for choosing us and for the great review! We appreciate your business and look forward to hosting you again soon!

6/10 一般般

MARY ANN

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Rooms needed updated, especially in the bathroom.
於 2022 年 9 月住了 1 晚
Sandy 於 2022年9月20日回覆
We appreciate the time you took to share your concerns. Your feedback is important to us and will be used in our continuing effort to improve our guests' experience. We hope that you will give us the opportunity to better serve you when you are in the area again.