尊敬的客人们您好感谢光顾斯普莱瑟酒店首尔明洞留下您宝贵的意见。我們很高興得知您對酒店的地理位置、機場巴士的便利性以及附近的便利店滿意。對於您在浴室發現木製浴缸的清潔狀況,我們深感抱歉。我們會儘快進行檢查和改進,確保提供一個更清潔、舒適的環境。感謝您對酒店整體的一流評價,如果您再次光臨,我們將竭誠歡迎您的到來,並努力提供更優質的服務。祝您旅途愉快!Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong
10/10 有夠讚
Ka Po Polly
團體旅遊
2024年2月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience except the room design.
Felt not comfortable with the ceiling design that over the bed.
Ka Po Polly
於 2024 年 1 月住了 5 晚
Front Office Glen 於 2024年2月5日回覆
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you had a great overall experience.However, we're sorry to hear that the design of the ceiling over the bed in your room was not to your comfort. We aim to provide a relaxing and comfortable environment for all our guests and we regret that we did not meet this expectation in your case.We value your feedback as it helps us identify the areas we can improve the guest experience. We will take your comments into account in our future planning for room design.We hope to have another opportunity to welcome you back and provide you with an even better experience.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong
8/10 不錯哦
Wing Yee
情侶出遊
2024年1月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is good. Convenience to go different stations.
Wing Yee
於 2023 年 12 月住了 3 晚
Front Office Bella Lee 於 2024年1月26日回覆
Dear Valued Guest,Warm greetings from The Splaisir Myeong-dong! Thank you so much for your review of our hotel. We are glad to hear that you were satisfied with the location of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely yours, Front Office Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong
10/10 有夠讚
Cheuk Sum Jackson
2024年1月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Cheuk Sum Jackson
於 2024 年 1 月住了 2 晚
Front Office Glen 於 2024年1月23日回覆
Dear Valued Guest, Thank you very much for choosing to stay at Sprajir Myeongdong and for taking the time to share your stay experience with us.Thank you.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong
10/10 有夠讚
HO MING
情侶出遊
2024年1月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel nears bus stops and metro, Myeong-dong just 5 mins walking, a super convenient choice in Seoul. Hotel facilities and rooms are new. However bath room design are strange, lack to cleaning are difficult. Toilet were not really clean and wooden bath tub filled with white particles. Overall it was a special and nice experience living in here.
HO MING
於 2024 年 1 月住了 1 晚
SPLAISIR Myeong-dong Bella Lee 於 2024年1月9日回覆
Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you very much for staying our hotel this time. We apologize for the inconvenience caused by the design of our hotel bathroom. we will convey the customer's opinion to the related department for improvement.Once again, we sincerely apologize for any inconveniences.Warm Regards,SPLAISIR Myeong-dongBella Lee
尊敬的客人您好!感谢光顾斯普莱瑟酒店明洞,并抽出宝贵的时间与我们分享您的住宿经验。 很抱歉的看到我们的卫生方面均没有达到您的期望,我们会和相关部门沟通努力提高和改进我们的卫水平。再次感谢您的评论,期待您的再次光临。谢谢您。斯普莱瑟酒店明洞Bella Lee
10/10 有夠讚
CHRISTOPHE
2023年10月17日
CHRISTOPHE
於 2023 年 10 月住了 1 晚
Bruce Kang 於 2023年11月24日回覆
Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Seoul, The fact that you choose the SPLAISIR Myeong-dong is an honor to us.We are really pleased to hear that you enjoyed your stay.Looking forward to welcoming you again soon.Sincerely yours,Sotetsu Hotels The Splaisir Seoul MyeongdongBruce Kang
When checked-out, I requested to put the luggages at the reception and I was told I had to pay 6000 won. It was my first time in the hotel that I was required to pay for the luggage storage fee. The hotel location was near to the airport shuttle bus. The location is nice.
Chi Man
於 2023 年 8 月住了 1 晚
Sotetsu Hotels The Splaisir Seoul Myeongdong 於 2023年9月8日回覆
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments regarding the luggage storage fee and the hotel's location.We apologize for inconvenience caused by the luggage storage fee. Recently, our hotel has installed a locker so that we can store our guests' luggage more safely. However, I fully understand that you may feel uncomfortable because there will be a charge for using this facility. We will review this issue with our hotel management team to ensure that we try to find ways to improve it in the future.On a positive note, We understand that easy access to transportation is important for our guests, and we strive to provide a convenient location for their convenience.Once again, we appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will help us improve our services, and we hope to have another opportunity to welcome you back in the future for a more enjoyable experience.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Currently, our hotel offers a variety of benefits to its members. Typically, we provide a gift certificate for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower than other hotel reservation sites.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,The SPLAISIR Myeong-dong
10/10 有夠讚
Ho Shan
親子旅遊
2023年1月29日
喜歡:整潔度、員工素質和設施服務
We booked a family room and I think the hotel is marvellous. My kids were very happy with the decoration. Within 5-10mins to subway and is really a good choice.
Ho Shan
於 2023 年 1 月住了 2 晚
The SPLAISIR Myeong-dong 於 2023年1月31日回覆
Dear Valued Guest,Thank you for staying with The SPLAISIR Myeong-dong and sharing your detail experience with other travelers on the Trip Advisor. There is no greater satisfaction than receiving kind words from a valued guest.It is good to hear that your stay was great with us. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome. We will discuss how we can improve it for our guests. Once again, thank you very much for choosing our hotel and taking the time to leave a warm review. We hope your previous stay and experience will bring you back to our hotel.Warm Regards,The SPLAISIR Myeong-dong
2/10 很糟糕
choi shing
2022年12月25日
choi shing
於 2022 年 12 月住了 3 晚
The SPLAISIR Myeong-dong 於 2022年12月30日回覆
Dear Valued Guest,Warm greetings from The SPLAISIR Myeong-dong. We give our sincerest apology for any inconvenience there may have been. We will make an effort to make enhancements to deliver a more comfortable stay at The SPLAISIR Myeong-dong. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely yours, The SPLAISIR Myeong-dong
10/10 有夠讚
Ellen
團體旅遊
2022年12月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ellen
The SPLAISIR Myeong-dong 於 2022年12月22日回覆
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Currently, our hotel offers a variety of benefits to its members. Typically, we provide a gift certificate for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower than other hotel reservation sites.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,The SPLAISIR Myeong-dong
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Currently, our hotel offers a variety of benefits to its members. Typically, we provide a gift certificate for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower than other hotel reservation sites.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,The SPLAISIR Myeong-dong
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年3月4日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
8/10 不錯哦
真實旅客
2020年2月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 2 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月24日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
10/10 有夠讚
真實旅客
2020年2月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 2 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月18日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
10/10 有夠讚
真實旅客
2020年2月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 7 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月11日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月7日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月29日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
10/10 有夠讚
真實旅客
家庭旅遊
2020年1月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 1 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月29日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
10/10 有夠讚
真實旅客
2020年1月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 1 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月23日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
10/10 有夠讚
真實旅客
2020年1月16日
真實旅客
於 2020 年 1 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月23日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月3日回覆
Dear Valued Guest,
Warm greetings from Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong.
We give our sincerest apology for any inconvenience there may have been. We will make an effort to make enhancements to deliver a more comfortable stay at Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future.
Sincerely yours,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
10/10 有夠讚
真實旅客
2019年12月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
quite good
真實旅客
於 2019 年 12 月住了 5 晚
From reservation officer Alicia 於 2019年12月30日回覆
Warm greetings from Sotetsu Hotels the Splaisir Seoul Myeong-dong.
We sincerely hope that your comfortable stays at Sotetsu Hotels the Splaisir Seoul Myeong-dong.
If there's any further assistance, please do not hesitate to contact us.
Thank you!
From reservation officer Alicia
10/10 有夠讚
真實旅客
家庭旅遊
2019年12月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If bath room have full close is well. Location near to station. Have tuck shop near the hotel.
真實旅客
於 2019 年 12 月住了 2 晚
From reservation officer Alicia 於 2019年12月24日回覆
Warm greetings from Sotetsu Hotels the Splaisir Seoul Myeong-dong.
We sincerely hope that your comfortable stays at Sotetsu Hotels the Splaisir Seoul Myeong-dong.
If there's any further assistance, please do not hesitate to contact us.
Thank you!
From reservation officer Alicia
6/10 一般般
Lai Sze
團體旅遊
2019年12月21日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Lai Sze
於 2019 年 12 月住了 5 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月23日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月16日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
4/10 不太好
Wing yan
2019年12月11日
喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Discontent with Check-in; location OK
During check-in, I was told that my reservation for the last day of my trip is of a twin-bed room while the rest is a double bed room...
I was not aware I made such a "mistake" but the hotel insisted I must check out at 12 and check-in again at 3pm... which I have to pack and unpack my luggages again... When I requested for staff to help transfer my luggages to the new room, I was rejected as well which makes my stay very inconvenient and unpleasant.
The room is so stuffy that even i set the temp of air con to a very low one (18 degree celsius) i still feel very hot.
Good point is that the staff who attended to my call from room is very friendly and efficient to my requests.
Location is easy to find and within 15-minute walk to myeong-dong
Wing yan
於 2019 年 12 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月12日回覆
Dear Valued Guest,
Warm greetings from Sotetsu Hotels THE SPLAISIR Seoul Myeond-dong.
Thank you so much for sharing your experience at Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong and for this thoughtful comment.
We will definitely deliver your opinion with every department to rectify all those problems you have shared with us. In addition, we will make sure that our staffs are aware of your kind comments.
Again, thank you so much for taking your time for this valued comment and we all hope to have another chance to welcome you with improved, excellent service quality again in the near future.
Sincerely yours,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
Warm greetings from Sotetsu Hotels the Splaisir Seoul Myeong-dong.
We sincerely hope that your comfortable stays at Sotetsu Hotels the Splaisir Seoul Myeong-dong.
If there's any further assistance, please do not hesitate to contact us.
Thank you!
From reservation officer Alicia
8/10 不錯哦
真實旅客
團體旅遊
2019年12月1日
喜歡:員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 11 月住了 5 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月3日回覆
Dear Valued Guest,
Thank you so much for your kind valuable feedback after staying at our hotel.
Your praise points are highly appreciated and we are always striving on providing the best service for our guests.
Thank you again and we do look forward to your next visit soon.
Best regards,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong
Good service and environment
Nice staff make customers will come back
KC
於 2019 年 11 月住了 3 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年11月21日回覆
Dear Valued Guest,
We very much appreciate your comments regarding your stay at Sotetsu Hotel THE SPLAISIR Seoul Myeond-dong. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Sincerely yours,
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong