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Reviews of Sonesta Select Seattle Bellevue Redmond

3 out of 5
Sonesta Select Seattle Bellevue Redmond
14615 Ne 29th Pl, Bellevue, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 522 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 127 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room, the location and the price. Personally, I found the bed a little soft. The couch was nice but I found the back cushion too small so it was not comfortable. All in all, it was good value for the money.
Stayed 2 nights in May 2024

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in May 2024

2/10 Terrible

linlei

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst
Stayed 3 nights in May 2024

6/10 Okay

Anabertha

Liked: Staff & service
Disliked: Cleanliness, amenities
Staff is really nice and I give them that. My room was dirty. I didn’t say anything because I arrived late and just wanted to go to bed. I cleaned it myself. There was hair on the toilet and in the bathtub. Luckily I had disinfecting wipes and just took care of it myself. Supposedly this is one of the hotels that comes with Expedia perks. Well I asked about my 15 dlr vouchers for food and they did not know what I was talking about. Not the first time this happens though.
Stayed 3 nights in May 2024

8/10 Good

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay there!
Stayed 1 night in May 2024
Response from Tony on 2024/5/27
Cheers!

10/10 Excellent

Kenneth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Rooms could us a little upgrade though. Location is fine if you’re in a car. Not close to downtown Bellevue shops. Otherwise great stay.
Stayed 1 night in May 2024
Response from Tony on 2024/5/26
Hi Kenneth. We are glad you enjoyed your stay.

6/10 Okay

Robyn

Traveled with family
Liked: Staff & service
Disliked: Amenities
I stayed there in May, and there no elevator. I'm hoping the construction was to install one, but I don't understand how a 2 story hotel can get away without an elevator. Also, the restaurant is not a full service facility. It's a breakfast bar. They do not serve lunch or dinner. Other than that, the place was very quiet and comfortable. It was close to the places I need to be during my stay.
Stayed 3 nights in May 2024
Response from Hotel Manager on 2024/5/24
Thank you for staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
They were so kind and helpful!
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/24
Thank you for staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

8/10 Good

Qichen, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 2 nights in May 2024
Response from Tony on 2024/5/22
Thank you for your review, Qichen.

8/10 Good

Vivek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable rooms.
Stayed 2 nights in May 2024
Response from Tony on 2024/5/21
We are pleased you enjoyed your stay.

8/10 Good

Jesus, Yakima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tony on 2024/5/21
Thank you.

10/10 Excellent

jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean properly positive attitude with staff reasonably priced
Stayed 1 night in May 2024
Response from Tony on 2024/5/21
We are so happy you enjoyed staying with us.

4/10 Poor

Xiaoming

Disliked: Cleanliness, property conditions & facilities
Don’t feel it deserves the price with hidden charges after the stay
Stayed 6 nights in May 2024
Response from Tony on 2024/5/21
I'm sorry you experienced an issue with your bill. Please reach out to management if you would like us to review charges.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in May 2024
Response from Alexa W. on 2024/5/16
Hi Joseph,Thank you for your review, we are glad you enjoyed your stay with us!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad motel. It was quiet. It was clean and you felt like you were in the country. I’d have rated the place 5 stars, but they charge $10.00 to park next to the motel even though there was plenty of space. I find charges like that petty and ridiculous.
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/15
Thank you for recently staying with us. I will be sure to share your feedback with our team. We hope to have you back with us in the near future.

10/10 Excellent

Jose, Canutillo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, just surprised having to pay for parking.
Stayed 4 nights in May 2024
Response from Hotel Manager on 2024/5/15
Thank you for recently staying with us. I will be sure to share your feedback with our team. We hope to have you back with us in the near future.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Conveint to everything.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/5/15
Thank you for recently staying with us. I will be sure to share your feedback with our team. We hope to have you back with us in the near future.

8/10 Good

sarah

Stayed 4 nights in May 2024

6/10 Okay

Cesar

Liked: Cleanliness
Disliked: Amenities
The indoor pool and hot Jacuzzi are nice. However, the hotel does not include breakfast, but they will charge you for it, around $15 and up. Therefore, no lunch or dinner is available. The ice machine was not working, so you have to walk around the property to find another one. I stayed there for 6 days, and my room was not made until the 5th day. I had to take the trash out of my room since my bins were full. Hotel does not have an elevator and there are plenty of rooms in the second floor.
Stayed 6 nights in Apr 2024
Response from Alexa W. on 2024/5/9
Hi Cesar,Thank you for bringing these concerns up with us. We hope to have you back in the future.

10/10 Excellent

HENRY, HONOLULU

Stayed 2 nights in Mar 2024
Response from Tony on 2024/5/27
Wonderful!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe area, great staff.
Stayed 1 night in May 2024
Response from Alexa W. on 2024/5/7
Hi Cheryl,Thank you for rating us so highly! We are glad you enjoyed your stay!

10/10 Excellent

Csaba

Business traveler
Liked: Cleanliness
Great
Stayed 5 nights in Apr 2024
Response from Alexa W. on 2024/5/7
Hi Csaba,Thank you for rating us so highly! We are glad you enjoyed your stay!

10/10 Excellent

Andor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Alexa W. on 2024/5/7
Hi Andor,Thank you for rating us so highly! We are glad you enjoyed your stay!

10/10 Excellent

Toshiyuki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean an Quiet
Stayed 1 night in May 2024
Response from Alexa W. on 2024/5/6
Thank you for your feedback Toshiyuki, we hope to see you again soon!

10/10 Excellent

Casi, Spokane Valley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing!
Stayed 3 nights in Apr 2024
Response from Alexa W. on 2024/5/6
Thank you for your feedback Casi, we hope to see you again soon!

10/10 Excellent

Jazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter guy is very helpful
Stayed 1 night in May 2024
Response from Alexa W. on 2024/5/6
Thank you for your feedback Jazmin, we hope to see you again soon!

8/10 Good

YONGHO

Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/24
Thank you for staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

8/10 Good

Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like that it was in a very quiet, peaceful area with lots of nature. I didn't like that there was no complimentary breakfast especially since there aren't very many nearby food options.
Stayed 2 nights in Apr 2024
Response from Tony on 2024/5/4
We appreciate the valuable feedback, Beatrice.

10/10 Excellent

Waneta, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially liked the quiet. The pool and spa tub were also lovely. Great espressos!
Stayed 4 nights in Apr 2024
Response from Tony on 2024/5/4
I'm so happy you enjoyed your stay!

8/10 Good

Kiki

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great for the value. Really nice quiet area, hotel rooms was spacious and clean. Would recommend. Stayed with my younger son and I felt safe.
Stayed 2 nights in Apr 2024
Response from Alexa W. on 2024/4/30
Hi Kiki, We are glad you enjoyed your stay with us and hope to see you back next time!

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a clean property. However, we had very noisy neighbors that work us up over the 2 night period. Either the walls were super thin or just really rude loud neighbors. It was frustrating. We tried to turn in the room fan to help soften the noise - but the fan only worked when it was raising or lowering the temperature so it would turn off and then we would be stuck listening to the noisy neighbors.
Stayed 2 nights in Apr 2024
Response from Alexa W. on 2024/4/30
Hi Robin, We apologize about the noisy neighbors, if the front desk had been made aware we would have had no problem reaching out to them to remind them to keep it down. Hopefully this won't happen next time.

8/10 Good

Jason

Stayed 1 night in Apr 2024
Response from Tony on 2024/5/21
Thank you for the review, Jason.

8/10 Good

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, easy to get to airport.
Stayed 1 night in Apr 2024
Response from Alexa W. on 2024/4/30
Hi Thomas,Thank you for your positive rating, we are glad you enjoyed the breakfast and convenience. We hope to see you again soon!

8/10 Good

Sebastian

Stayed 2 nights in Feb 2024
Response from Alexa W. on 2024/5/16
Hi Sebastian,Thank you for your review, we are glad you enjoyed your stay with us!

10/10 Excellent

Sandeep

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking isn’t free, it’s $10
Stayed 1 night in Apr 2024
Response from Alexa W. on 2024/4/26
Hi Sandeep, Thank you for your high rating, we appreciate that you enjoyed your stay. I hope the parking charge was not a surprise to you as it is listed on all of the websites we advertise on. Thank you again for staying with us!

10/10 Excellent

Yuji

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was very clean, surrounded by trees and comfortable. The hotel staff were all professional.
Stayed 6 nights in Apr 2024
Response from Alexa W. on 2024/4/30
Hi Yuji, We are glad you enjoyed your stay with us and hope to see you back next time!

10/10 Excellent

Kari

Stayed 3 nights in Apr 2024
Response from Tony on 2024/4/25
Thank you for the review, Kari.

8/10 Good

Diane, Abbotsford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property area is beautiful, with lots of tall trees and a nature area behind it. It is an older building but we found the rooms to be very clean and the bed was comfortable. A couple things would have made this the perfect place - not charging for the continental breakfast or $10 for parking. These are both things that could be incorporate in to the room price and would make them seem more like perks.
Stayed 1 night in Apr 2024
Response from Tony on 2024/4/23
Thank you for your feedback, Diane. We continue to try our best to improve our guest's experience at Sonesta.

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, property conditions & facilities
Why no breakfast?
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 2024/4/22
Thank you for recently staying with us. We hope to have you back with us in the near future.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Tony on 2024/4/22
Wonderful!

8/10 Good

Stefanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay, clean and quiet
Stayed 1 night in Apr 2024
Response from Tony on 2024/4/20
I'm glad you enjoyed everything.

10/10 Excellent

Oscar, Everett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U
Stayed 2 nights in Mar 2024
Response from Tony on 2024/4/20
Thank you, Oscar.

10/10 Excellent

Alexandro, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tony on 2024/4/20
Fantastic!

8/10 Good

Elijah

Traveled with group
Liked: Staff & service, amenities
Got in at midnight and they were able to get our room ready except the room they gave us didn’t have the sofa bed that we booked. Took about an hour for them to figure it out and find us a room with a sofa bed but took a little encouragement from my end to get further assistance.
Stayed 2 nights in Apr 2024
Response from Tony on 2024/4/20
I'm happy you enjoyed your stay. Thank you for providing the check-in experience feedback as it allows us to improve our service.

10/10 Excellent

Ajit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, 25 minutes drive from Seattle airport. Excellent and welcoming staff. Basic breakfast available. Highly recommend this place.
Stayed 1 night in Apr 2024
Response from Matthew on 2024/4/12
Thank you, Ajit! I'm so glad we exceeded you expectations.

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot Tub closed due to health inspection and despite our calling ahead and discussing amenities no staff member mention this. Apparently it has been like this for months. Disgusted that they were dishonest about their hotel.
Stayed 1 night in Apr 2024
Response from Matthew on 2024/4/11
Thank you for your valued feedback. I'm sorry your stay did not meet expectations. Currently, our hot tub is open. It just opened up 2 days ago. Additionally, you had called the hotel for the first time just after booking, which was around 8pm the day of arrival, and spoke directly with me. You had mentioned you would be arriving around 9:30pm for your 1 night stay and I made a note of it since your reservation had not yet integrated with our desk computers. You did not ask anything else of me besides to make a note of your arrival time. If you had indicated on the phone that you sole purpose of booking our hotel was the hot tub, I would have brought our hot tub closure to your attention and offered cancellation.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexa W. on 2024/4/30
Hi Valerie, We are glad you enjoyed your stay with us and hope to see you back next time!

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room is spacious, with a very comfortable bed. The staff are friendly and helpful. The only thing I don't like about the hotel is the poor lighting around the parking lot. The entire parking lot is pitch dark, making parking there very unsafe.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/5
Thank you for recently staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

6/10 Okay

Qingchun

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/5
Thank you for recently staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

2/10 Terrible

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was absolutely rude and seemed to not have a clue what they were doing. I could not believe the way I spoken to. I will NOT stay here again.
Stayed 1 night in Mar 2024
Response from Alexa W. on 2024/3/31
Hi Thomas,I explained how hotel collect reservations are handled and checked in, even after your wife came into the lobby dropping the F-word towards me I allowed you and your family to stay at our hotel and not call the police to have you trespassed after we agreed that if there were any more outbursts that I would have you removed from the property. I even offered to cancel the reservation with no fees which was declined. Thank you for your understanding, I hope you have a wonderful day.