庭園

舊金山機場海灣希爾頓飯店的評分

4 out of 5
舊金山機場海灣希爾頓飯店
600 Airport Blvd, Burlingame, CA

評論

8.2

非常好

10 分,有夠讚;2149 則評論中有 1077 則" "
8 分,不錯哦;2149 則評論中有 552 則" "
6 分,一般般;2149 則評論中有 262 則" "
4 分,不太好;2149 則評論中有 142 則" "
2 分,很糟糕;2149 則評論中有 116 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Pengbo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
GM 於 2024年2月13日回覆
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 有夠讚

Hui

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Hilton Airport Bayfront 於 2024年1月28日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

weijun

於 2023 年 12 月住了 1 晚
GM 於 2024年1月8日回覆
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

6/10 一般般

真實旅客

商務旅客
喜歡:整潔度和客房舒適度
A Mixed Stay Experience
1. The room was clean and tidy, and the bed was comfortable. 2. The breakfast was delicious. 3. The proximity to the airport and the airport shuttle service made our stay very convenient. 4. Unfortunately, the soundproofing from the outside was poor, and we could hear vehicle and airplane noise. 5. The attitude of the front desk staff during check-out in the morning was rather indifferent.
於 2023 年 11 月住了 2 晚
Hilton Airport Bayfront 於 2023年11月6日回覆
Thank you for your feedback. We are delighted to learn that you were impressed by the standards of cleanliness in the room and the quality of the breakfast. We regret that inconvenience caused by noise during your visit. We must extend our apologies for the interaction with our front desk staff, as this certainly is not in line with our customary standards, so please be assured that the necessary training will take place. Thank you again.

4/10 不太好

真實旅客

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Terrible and impatient check in experience!!
It was not a pleasant experience when I checked in (there were some issues with the booking but website helped me to get it resolved quickly) the lady with black hair showed me a long face the whole time, even when I already finished check in and asked about breakfast she was quite inpatient and told me all is included in the card(but the card doesn’t answer my question where is the breakfast!) I travelled in different cities in US and stayed in different hotels and this is really the most terrible one, it makes me wonder if she is racist. But at that time I was too tired and too disappointed to argue about this. Though the breakfast was good, the bad beginning ruined the whole stay
於 2023 年 10 月住了 1 晚
Hilton Airport Bayfront 於 2023年10月31日回覆
Thank you for sharing your feedback. We are terribly sorry to learn of your interaction upon arrival; this is not our customary level of service, so you can be assured that this incident will be reviewed with our team. Thank you for your kind feedback about the breakfast.

8/10 不錯哦

YAT TUNG

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Airport shuttle is very convenience, while restaurant is not excellent.
於 2023 年 8 月住了 1 晚
GM 於 2023年8月17日回覆
Thank you for taking the time to review your stay with us. Feedback from our guest provides extremely valuable information, helping us improve future guest experiences.I am sorry you did not enjoy your dining experience. We will continue to work very hard to ensure our guests have a flawless experience in all areas of our hotel.Thank you for staying with us. We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

6/10 一般般

真實旅客

商務旅客
房內無冰箱 房內的wifi 壞掉了,反應了好幾次終於說他們試著重啟。隔天還是一樣沒訊號,再去櫃台問,竟然叫我自己打給網路公司!這真的令人不解!
於 2023 年 7 月住了 6 晚
GM 於 2023年7月20日回覆
Thank you for sharing your stay experience with me. I am terribly sorry for the issues you encountered during your stay. My team and I are committed to ensuring our guests have a flawless experience during their time with us. Be assured we will work hard to address your concerns.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

6/10 一般般

Chong

於 2023 年 7 月住了 1 晚
Hilton Airport Bayfront 於 2023年8月2日回覆
Thank you for sharing your feedback.

8/10 不錯哦

Chunlei

於 2023 年 6 月住了 1 晚
GM 於 2023年7月17日回覆
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 star rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 有夠讚

Chunfeng

於 2023 年 6 月住了 2 晚
Hotel Management 於 2023年6月30日回覆
Hello. Thank you very much for this positive feedback. We are glad that you had a pleasant stay with us. Safe travels.

10/10 有夠讚

Lai

於 2023 年 4 月住了 2 晚
GM 於 2023年4月24日回覆
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 不錯哦

Tian

於 2023 年 2 月住了 1 晚
GM 於 2023年3月27日回覆
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 有夠讚

Mingjie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It feels ok.
於 2023 年 2 月住了 1 晚
GM 於 2023年3月1日回覆
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

2/10 很糟糕

Shumei

家庭旅遊
於 2022 年 8 月住了 3 晚
GM 於 2022年8月10日回覆
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have the exceptional experience you expected. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 10 rating. We hope you will give us another opportunity to redeem ourselves. Regards, John C. Kellites / General Manager

4/10 不太好

Sze Wan

情侶出遊
不喜歡:員工素質和住宿環境和硬體
Nice location but the set up are too old
於 2022 年 7 月住了 2 晚
GM 於 2022年7月14日回覆
Thank you for taking the time to write a review about your recent stay with us. I was disappointed to read you did not find our hotel to your liking. Your feedback is incredibly important to us and your comments will provide valuable insight into our guests needs and allow us to continue improving our guest’s stay experience. I do hope you will consider giving us another opportunity. Regards, John C. Kellites / General Manager

8/10 不錯哦

Chi-ying

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚
GM 於 2022年5月27日回覆
Thank you for taking the time to rate your stay with us. We will continue to work very hard to ensure all our guest leave feeling they had an experience worthy of a 10 rating. We hope to see you again soon. Regards, John C. Kellites / General Manager

10/10 有夠讚

Xiufeng

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
tidy and besutiful.
於 2022 年 3 月住了 3 晚
GM 於 2022年3月30日回覆
Thank you for sharing your stay experience with us. It is wonderful to read you had a pleasant stay with us. You can be assured I will be sharing your kind words regarding our staff and hotel with the entire team. We hope to welcome you back again soon. Regards, John C. Kellites / General Manager

10/10 有夠讚

qiang

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very nice!excellent service!
於 2022 年 3 月住了 1 晚
GM 於 2022年3月24日回覆
Thank you for taking the time to complete a review of our hotel. My staff is also very grateful for your kind words regarding their service. They do take great pride in the service they provide and are always eager to learn how we are doing. Please come back and see us again soon Regards, John C. Kellites / General Manager

6/10 一般般

junjing

於 2022 年 2 月住了 2 晚
GM 於 2022年2月22日回覆
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have the exceptional experience you expected. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 10 rating. We hope you will give us another opportunity to redeem ourselves. Regards, John C. Kellites / General Manager

8/10 不錯哦

Yen-Chun

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Nice hotel near the beach
於 2022 年 1 月住了 2 晚
GM 於 2022年1月28日回覆
Thank you for your feedback. It is wonderful to read you enjoyed your stay with us. Our staff takes great pride in providing the utmost care for our guest and they are always thrilled to read comments from our guests. We are certainly blessed with such an amazing peaceful location, offering incredible views of the Bay from many of our rooms. Please do come back and see us again soon. Regards, John C. Kellites / General Manager

2/10 很糟糕

light

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 12 月住了 3 晚

8/10 不錯哦

Wing Sze Vinci

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 8 晚
GM 於 2021年10月22日回覆
Thank you for taking the time to rate your stay with us. We will continue to work very hard to ensure all our guest leave feeling they had an experience worthy of a 10 rating. We hope to see you again soon. Regards, John C. Kellites / General Manager

10/10 有夠讚

Rheal

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient, close to the airport Reasonably priced
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Fernando

喜歡:整潔度和住宿環境和硬體
Service
於 2024 年 5 月住了 1 晚
GM 於 2024年5月29日回覆
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

10/10 有夠讚

Tommy

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the room that I stayed in. The Bed was so comfortable to sleep in. I had a nice view from the windows.
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月28日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Carola

喜歡:整潔度
於 2024 年 5 月住了 1 晚

10/10 有夠讚

chris

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property, close to airport
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月28日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Thomas

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was beyond helpful
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月28日回覆
Thank you for your visit. We appreciate your feedback!

8/10 不錯哦

Leonardo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Liked there was easy access from the airport to the hotel transportation access.
於 2024 年 5 月住了 2 晚
Hilton Airport Bayfront 於 2024年5月27日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Corinne Michelle

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
There’s a nice little walkway over to the Oceanside, With a wooden bridge has a view of San Francisco
於 2024 年 5 月住了 2 晚
Hilton Airport Bayfront 於 2024年5月27日回覆
Thank you for your visit. We appreciate your feedback!

4/10 不太好

Jimmy

不喜歡:員工素質
於 2024 年 5 月住了 2 晚
Hilton Airport Bayfront 於 2024年5月28日回覆
Thank you for your visit. We will work hard to correct any issues that you may have experienced.

10/10 有夠讚

Maria Almira Reyes

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean location
於 2024 年 5 月住了 2 晚
Hilton Airport Bayfront 於 2024年5月27日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Margie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best place to stay and park
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月27日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Enjoyed the easy access to local bike paths and amenities in Burlingame.
於 2024 年 5 月住了 7 晚
Hilton Airport Bayfront 於 2024年5月27日回覆
Thank you for your visit. We appreciate your feedback!

6/10 一般般

Garry

情侶出遊
喜歡:整潔度
不喜歡:設施服務
There was no fridge in the room. Trouble with the bathroom sink.
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月27日回覆
Thank you for your visit. We will address the issues that you experienced.

10/10 有夠讚

Robert

喜歡:住宿環境和硬體
All employees were great!
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月26日回覆
Thank you for your visit. We appreciate your feedback!

8/10 不錯哦

Juan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月26日回覆
Thank you for your visit. We appreciate your feedback!

4/10 不太好

Eugene

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
This is a nice hotel but I ask for a Bay view window and this room had slight side shot of the Bay. Also we brought food from a nice restaurant hoping that to warm it up the next day and they do not have a microwaves in the rooms. Also after doing a little investigating, I found out that it was the Marriott by the Bay that we stayed at for my birthday last year, of which had a full view of the Bay, and the rooms with the things that we needed. I should have did a little deeper investigating seeing that this time it is our 20th year wedding anniversary that we are celebrating, but I made a mistake and chose the Hilton instead of Marriott.
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月26日回覆
Thank you for your visit. It is disheartening to learn that you did not enjoy the view from room during your visit. Our building faces north and south and the bay is directly to our east, so all rooms with views feature the bay either to the right or left out of the window, depending on which direction you are facing.

10/10 有夠讚

Keval

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Good
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月26日回覆
Thank you for your visit. We appreciate your feedback!

2/10 很糟糕

Shikha

商務旅客, 團體旅遊
不喜歡:設施服務
Parking & breakfast was supposed to be included in my price but it wasn’t. The bath tubs were logged. They didn’t service it for hours or give us another room. The staff also was not friendly. I had to pay $20 for parking which was supposed to be included & also $30 per person for breakfast so we has to walk down to find a food joint & there was nothing close by. Terrible experience. Will never stay here again.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月25日回覆
Thank you for taking the time to review your stay with us. I am sorry to read you did not enjoy your time with us. Your feedback is extremely helpful and you can be assured we will continue to focus on how we can improve our guest’s experience.Thank you for staying with us. We hope you reconsider staying with us again in the future.Regards,John C. Kellites / General Manager

8/10 不錯哦

Ahmed

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good stay
於 2024 年 2 月住了 1 晚
GM 於 2024年5月24日回覆
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 star rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 有夠讚

Maria,Riverside

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice hotel, great location and great customer service!
於 2024 年 5 月住了 2 晚
GM 於 2024年5月24日回覆
Thank you for taking the time to share your comments with us. Like you, many of our guests enjoy our convenient location and spectacular setting. If you are visiting downtown San Francisco, have business South in the Silicon Valley or simply need to be close to the airport our hotel provides an excellent central location for all there is to see and do in the Bay Area. We hope you will come see us again soon.Regards,John C. Kellites / General Manager

10/10 有夠讚

Jaqueline

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
GM 於 2024年5月22日回覆
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

2/10 很糟糕

Maneet

團體旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Bedsheets & pillows have marks on it. Towels have a bad smell. Bathroom was dirty
於 2024 年 5 月住了 1 晚

10/10 有夠讚

HEATHER

情侶出遊
喜歡:整潔度和設施服務
Comfortable bed and quiet
於 2024 年 4 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月20日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
When the gates did not work were out no sign letting you know it wasn't working
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月19日回覆
Thank you for your visit. We appreciate your feedback! Please be assured that we will address your concerns with the gates.

10/10 有夠讚

Kimberly

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Rooms were nice and comfortable. Close to the airport which was perfect.
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月19日回覆
Thank you for your visit. We appreciate your feedback!

10/10 有夠讚

Clemence

喜歡:整潔度、員工素質和住宿環境和硬體
Mr. Ryan was very kind and expressed his empathy to us as we are so frustrated in our cancelled flights. He helped us check in fast and assist us in all our needs.
於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月19日回覆
Thank you for your visit. We appreciate your kind feedback and are delighted to receive your comments!

10/10 有夠讚

eric

於 2024 年 5 月住了 1 晚
Hilton Airport Bayfront 於 2024年5月19日回覆
Thank you for your visit. We appreciate your feedback!

6/10 一般般

Zhaofang,Plano

於 2024 年 5 月住了 2 晚
Hilton Airport Bayfront 於 2024年5月19日回覆
Thank you for your visit. We will work hard to address any issues that you may have experienced.