餐廳

舊金山君悅大飯店 的評分

4 out of 5
舊金山君悅大飯店
345 Stockton St, San Francisco, CA

評論

8.8

有夠讚

10 分,有夠讚;1294 則評論中有 812 則" "
8 分,不錯哦;1294 則評論中有 294 則" "
6 分,一般般;1294 則評論中有 81 則" "
4 分,不太好;1294 則評論中有 52 則" "
2 分,很糟糕;1294 則評論中有 55 則" "

9.2/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Mei Tzu

喜歡:整潔度
Nice location; excellent service
於 2023 年 9 月住了 2 晚
Laura 於 2023年9月26日回覆
Dear Mei Tzu,Thank you so much for your patronage and for the 5-star rating. I am so happy to hear that you enjoyed your stay and were pleased with the service provided by our staff. We hope to have the pleasure of welcoming you back soon. Best regards

10/10 有夠讚

seung wai

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 4 晚
AV 於 2023年2月23日回覆
Good morning. Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and we look forward to giving you this same experience next time around. We hope you have a great rest of your day.

8/10 不錯哦

Man

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚
GHSF Reservations 於 2021年12月28日回覆
Thank you for staying with us.

8/10 不錯哦

mengxi

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 11 月住了 3 晚

8/10 不錯哦

Chengchieh

於 2021 年 7 月住了 1 晚
GHSF Reservations 於 2021年7月8日回覆
Thank you for your feedback. We hope to welcome you back soon.

10/10 有夠讚

TANYA,CAMARILLO

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We stayed in an executive suite which was a bit dated and dusty. Staff was great, very helpful and always available. My only complaint is the elevators. There are 6 yet seemed as if only two worked at a time. Resulted in a long wait with no access to stairs. The good outweighs the bad, I’ll definitely stay here again
於 2024 年 5 月住了 2 晚
Rebecca 於 2024年5月28日回覆
Hello Tanya,Thank you for your recent stay at Grand Hyatt San Francisco. It was our pleasure to have you as out guest. Happy that you enjoyed your stay overall and for the service you received from our team. We are sorry for your disappointment with the condition of your room and the elevator situation. We will share all feedback with our management team. We hope to see you again soon.Warm regards,Rebecca

10/10 有夠讚

Yahaira

喜歡:整潔度、員工素質和住宿環境和硬體
The best hotel
於 2024 年 5 月住了 1 晚
Laura 於 2024年5月28日回覆
Dear Yahaira,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable, and that you consider us the best hotel! We hope to have the honor of welcoming you back as our guest in the near future. Best regards,

10/10 有夠讚

Alberto

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean
於 2024 年 5 月住了 2 晚
Laura 於 2024年5月28日回覆
Dear Alberto,Thank you so much for your patronage and for the 5-star rating. We love hearing that your stay with us was enjoyable! We hope to have the opportunity to welcome you back soon. Best regards,

4/10 不太好

Samy

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2024 年 5 月住了 1 晚
Tieysha 於 2024年5月26日回覆
Hello Samy,We are so sorry to see that you did not enjoy your stay with us. Please feel free to reach out to us on our social or chat channels so that we may be able to further assist you.Best Wishes,

8/10 不錯哦

Nancy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Rebecca 於 2024年5月28日回覆
Hello Nancy,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you soon.Warm regards,Rebecca

10/10 有夠讚

Vanessa,Sacramento

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Tania 於 2024年5月24日回覆
Hello Vanessa,Thank you for the 5-star rating, we are glad that you had an amazing stay with us. We appreciate you for choosing Grand Hyatt San Francisco and look forward to having you as a guest in the future.Warm regards,Tania

10/10 有夠讚

Carl

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Liked the location Friendly staff
於 2024 年 5 月住了 2 晚
Ana 於 2024年5月21日回覆
Dear Carl,We appreciate your excellent rating and review. We're delighted to hear that you enjoyed our hotel's location and service. We hope to see you again the next time you visit San Francisco.

6/10 一般般

Nikita

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 5 月住了 1 晚
Tania 於 2024年5月24日回覆
Hello Nikita,Thank you for providing this feedback about your visit. We hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania

10/10 有夠讚

Xuan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really convenient location, love the Balmain personal care collections
於 2024 年 5 月住了 1 晚
Tieysha 於 2024年5月19日回覆
Hello Xuan,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our convenient location, as well as the Balmain personal care collection. We hope we will have the pleasure of welcoming you back to Grand Hyatt San Francisco in the future.Best Wishes,

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質和住宿環境和硬體
Easy process great staff
於 2024 年 5 月住了 1 晚
Lindsey 於 2024年5月19日回覆
Dear Andrew,Thank you for your feedback. We are glad to see everything was easy and you enjoyed the staff. We would love to have you stay with us again in the near future!! Warm Regards,

8/10 不錯哦

Zaid

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mostly friendly hotel staff. Strictly rules for consuming breakfast at the MZ restaurant although we have upgrade to Club … Strictly only consumed breakfast level 32 without need to be billed …
於 2024 年 5 月住了 8 晚
Rebecca 於 2024年5月13日回覆
Hello Zaid,Thank you for your recent stay at Grand Hyatt San Francisco. It was our pleasure welcoming you. We are so happy you received amazing service from our team. We hope to welcome you back again.Warm regards,Rebecca

8/10 不錯哦

Sean F

喜歡:整潔度和員工素質
於 2024 年 5 月住了 6 晚
Janet 於 2024年5月9日回覆
Dear Sean F,Thank you for taking time to rate our Grand Hyatt San Francisco. We are pleased that overall, you had a good experience. We hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 有夠讚

Adriana,Pembroke Pines

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was convenient in my experience
於 2024 年 4 月住了 2 晚
Betsy 於 2024年5月4日回覆
Dear Adriana,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 不錯哦

Edgar

喜歡:整潔度、員工素質和住宿環境和硬體
Pillows made it impossible to have a restful night :(
於 2024 年 4 月住了 3 晚
Ana 於 2024年4月30日回覆
Dear Edgar,We appreciate your insightful feedback. Thank you for choosing to stay with us while in San Francisco. We're sorry to hear you didn't fully enjoy your stay because the pillows weren't comfortable. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you visit!

6/10 一般般

Linda

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Loved the service and staff were very nice and friendly. Room was on the smaller size, needed more electric sockets in more convenient locations. Standard room design was a bit awkward and clunky, like toilet paper holders were in an awkward position the sink was too large and left little counter space for sundries and no bathroom fan. Food was very poor quality for the price. Tasted like frozen entrees microwaved and served lukewarm. We had soup, pizza and fish and chips. The drinks were great but food was a bit disappointing. The service definitely made up for these minor criticisms.
於 2024 年 4 月住了 2 晚
Laura 於 2024年4月29日回覆
Dear Linda,Thank you for sharing your experience with us. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 有夠讚

Chen

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Laura 於 2024年4月29日回覆
Dear Chen,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you were comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 有夠讚

Amber

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Janet 於 2024年4月26日回覆
Dear Amber,We are excited to see the rating you gave on our Grand Hyatt San Francisco! It pleases us to know that you enjoyed every aspect of your stay, and all your expectations were met. We hope to have the pleasure of welcoming you back for another stay soon.Warm regards,

10/10 有夠讚

Anna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was amazing and the restaurant on the property is good too. It’s a very clean hotel and steps away from shopping and union square.
於 2024 年 4 月住了 2 晚
Ana 於 2024年4月23日回覆
Dear Anna,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We're delighted to hear that our staff exceeded your expectations, and you enjoyed your dining experience and the cleanliness of our hotel. We hope to welcome you back soon!

8/10 不錯哦

Heidi

情侶出遊
喜歡:整潔度和員工素質
Liked the location! Near cable cars, streetcars, union square and a short distance to Chinatown and the Wharf. A little dated but had a fantastic staff!!
於 2024 年 4 月住了 6 晚
Janet 於 2024年4月19日回覆
Dear Heidi,Thank you for providing a review on our Hyatt Regency New Orleans. We are delighted to hear you liked the location, nearby cable cars, Union Square, the Wharf and the short distance to Chinatown. We are extremely pleased to hear how fantastic the staff was. They will be happy to hear this too. We will share your feedback with our team regarding how the hotel was a little dated, so this can be taken into consideration for future hotel improvements. We hope to have the pleasure of you staying with us in the future.Warm regards,

10/10 有夠讚

Isis

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Increíble
於 2024 年 3 月住了 1 晚
Jamison 於 2024年4月11日回覆
Hello Isis, Thank you for your wonderful review! We're delighted that you had an incredible stay with us, and we hope to welcome you back as our guest again soon at Grand Hyatt San Francisco! Best regards,Jamison

10/10 有夠讚

Yayoi

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Rebecca 於 2024年4月11日回覆
Hello Yayoi,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

10/10 有夠讚

Amanda

於 2024 年 4 月住了 3 晚
Tania 於 2024年5月2日回覆
Hi Amanada,Thank you for the feedback, we are happy that you enjoyed your stay with us. We look forward to having you as a guest with us again soon.Warm regards,Tania

10/10 有夠讚

Eric

於 2024 年 4 月住了 3 晚
Tania 於 2024年5月2日回覆
Hello Eric,Thank you for the 5-star rating. We hope to have the opportunity to welcome you as a guest with us again in the future.Best wishes,Tania

10/10 有夠讚

Amanda

於 2024 年 3 月住了 3 晚
Tania 於 2024年5月2日回覆
Hello Amanda,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay with us. We hope to welcome you back soon here at Grand Hyatt San Francisco.War regards,Tania

4/10 不太好

REBECCA

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The room was typical for a large hotel chain, large and clean. The service however was terrible. My colleague and I were treated so disrespectfully on more than 3 occasions by different staff members. Hopefully they work on their customer service.
於 2024 年 3 月住了 2 晚
Travis 於 2024年4月3日回覆
Hello Rebecca!Thank you for taking the time to provide your review of our hotel. We would like to apologize that you did not receive the customer service you would expect from Hyatt. Please reach out to us via one of our social or chat channels as we would like the opportunity to speak with you further about your stay. We look forward to hearing from you. Warm Regards, Travis

10/10 有夠讚

ROBERT

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Betsy 於 2024年3月25日回覆
Dear Robert,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 很糟糕

Andrew

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stay at a lot of places and this was the first time we didn’t like the stay
於 2024 年 3 月住了 1 晚
Lindsey 於 2024年3月24日回覆
Dear Andew,Thank you for your review. I am very sorry to learn of your disappointment. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

8/10 不錯哦

Pam

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Laura 於 2024年3月11日回覆
Dear Pam, Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 有夠讚

Aman

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Need parking
於 2024 年 3 月住了 1 晚
Melinda 於 2024年3月8日回覆
Dear Aman,Thank you for taking the time to review our property. We have noted your concern about the need for parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 有夠讚

Edgar,Glendale

於 2024 年 2 月住了 1 晚
Melinda 於 2024年3月22日回覆
Dera Edgar,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 有夠讚

Cem

於 2024 年 2 月住了 4 晚
Melinda 於 2024年3月22日回覆
Dear Cem,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 有夠讚

Dustin

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Customer service was excellent and the location was very convenient.
於 2024 年 2 月住了 4 晚
Candace 於 2024年2月23日回覆
Dear Dustin,I want to thank you for being a guest of our hotel and for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of our hotel location and customer service. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back again soon at Grand Hyatt San Francisco.Warm regards,Candace

6/10 一般般

Antonio

於 2024 年 2 月住了 5 晚

10/10 有夠讚

Adam

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great area, practical rooms.
於 2024 年 2 月住了 4 晚
Betsy 於 2024年2月22日回覆
Dear Adam,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt that our hotel and practical rooms and was in a great area. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 不錯哦

quan

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Good
Lindsey 於 2024年2月20日回覆
Dear Quan,Thank you for taking the time to review your stay with us. I'm happy to hear your stay was overall pleasant. We hope to welcome you back again soon. Best Regards,

8/10 不錯哦

daniel

喜歡:整潔度、員工素質和住宿環境和硬體
Did not get to dine at the restaurant but the club lounge access was very convenient for quick breakfast (had 3 hot items) without having to purchase it
於 2024 年 2 月住了 4 晚
Laura 於 2024年2月18日回覆
Dear Daniel, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the Regency Club amenities. We truly hope your stay with us was enjoyable and we hope to welcome you back soon. Best regards,

10/10 有夠讚

Joel

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 1 月住了 2 晚
Melinda 於 2024年2月7日回覆
Dear Joel,Thank you for taking the time to review our property. We hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 有夠讚

June Ruth

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月5日回覆
Greetings June Ruth,Thank you for your recent stay. It was our pleasure welcoming you to Grand Hyatt San Francisco. We hope to welcome you back. Warm reagards,Rebecca

10/10 有夠讚

Kenta

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the staffs are friendly and their hospitality was great. I would love to stay here again.
於 2024 年 1 月住了 1 晚
Laura 於 2024年1月29日回覆
Dear Kenta,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable an that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 有夠讚

Crystal

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My fiancé and I had never been to San Francisco and we wanted to scratch it off our bucket list. We loved the location of hotel and walkable area to literally everything! Food was amazing and the structures were so worth seeing! We had an amazing time and the hotel staff, valet were superb!
於 2024 年 1 月住了 3 晚
Melinda 於 2024年1月24日回覆
Dear Crystal,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and that our staff provided superb service. We are also glad to hear you found the food amazing. We hope to welcome you back soon!Warm regards,Melinda

10/10 有夠讚

Shamar

於 2024 年 1 月住了 4 晚
Melinda 於 2024年1月20日回覆
Dear Shamar,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 有夠讚

Tiffany

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Laura 於 2024年1月15日回覆
Dear Tiffany,Thank you so much for your patronage and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,

2/10 很糟糕

Victor

於 2024 年 1 月住了 3 晚
Janet 於 2024年1月27日回覆
Dear Victor,Thank you for taking the time to provide a rating on our Grand Hyatt San Francisco. We are disappointed to see the low rating and would like to know what we could have done to have made your stay a better experience. Please contact us on one of our social or chat channels. We hope to hear from you soon. Kind regards,

10/10 有夠讚

Brian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice view, but didn’t have a door to the bathroom that fully closes.
於 2024 年 1 月住了 1 晚
Ana 於 2024年1月8日回覆
Greetings Brian,Thank you for your feedback. We're pleased to hear you enjoyed the view. We hope to welcome you back soon!

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Centrally located. Right at downtown union square. Clean and comfortable beds. Highly recommended
於 2023 年 12 月住了 1 晚
Laura 於 2024年1月8日回覆
Dear Michael,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,