鳥瞰角度

天堂點度假村&水療中心的評分

4 out of 5
天堂點度假村&水療中心
1404 Vacation Rd, San Diego, CA

評論

8.4

非常好

10 分,有夠讚;1813 則評論中有 1051 則" "
8 分,不錯哦;1813 則評論中有 358 則" "
6 分,一般般;1813 則評論中有 189 則" "
4 分,不太好;1813 則評論中有 118 則" "
2 分,很糟糕;1813 則評論中有 97 則" "

8.6/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

yangyang

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like here!I will come back!
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月21日回覆
Dear Yangyang,Customer experience and satisfaction are our priorities, and your review reaffirms the hard work we put in every day. Our team looks forward to welcoming you back. Sincerely,Jim Gross,General Manager

10/10 有夠讚

jianxiu

喜歡:整潔度、員工素質和住宿環境和硬體
Everything is very good, I really like this hotel.
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月9日回覆
Dear Jianxiu,Thank you for taking the time to provide this wonderful review regarding your visit to Paradise Point Resort & Spa. It brings us joy to read your comments and that we were able to provide you with the exceptional stay you deserved. We look forward to you coming back to see us again.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Li

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Liyan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a nice stay here, enjoying the walk on the island and feeding the ducks, turtles, etc.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月6日回覆
Dear Liyan,Thanks for joining us at Paradise Point Resort & Spa. We're so glad you loved our beautiful surroundings and local wildlife as much as we do. Our team hopes to have the pleasure of seeing you again. Sincerely,Jim Gross,General Manager

2/10 很糟糕

Sophia

親子旅遊
喜歡:整潔度和員工素質
I lost my small bag.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月16日回覆
Dear Sophia,Thank you for sharing your input. We are very sorry to see that you lost your bag while staying with us. Please do not hesitate to reach out to our team if you have any questions, we would love to be of assistance. Thank you. Sincerely,Jim Gross,General Manager

10/10 有夠讚

yongfang

喜歡:整潔度、員工素質和住宿環境和硬體
It was very good for the room.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月24日回覆
Dear Yongfang,Thank you for taking the time to share your comments with us! We are happy to see that you enjoyed your visit and appreciated our comfortable accommodations. Come back again soon! Sincerely,Jim Gross,General Manager

8/10 不錯哦

KUANG MEI

於 2023 年 4 月住了 3 晚

6/10 一般般

REN-HAO

於 2023 年 3 月住了 5 晚

10/10 有夠讚

MELVINS,CLAREMONT

於 2022 年 8 月住了 4 晚

10/10 有夠讚

Su

於 2022 年 8 月住了 2 晚

6/10 一般般

Hannah

於 2022 年 6 月住了 1 晚

4/10 不太好

xiwei

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Appliance here is super old and noisy, staff didn’t want to help you clean up the room every day, you should ask them again and again. Shuttle to each room is hard to wait. Hotel location near airport you can hear aircraft noises.
於 2022 年 6 月住了 4 晚
General Manager 於 2022年6月14日回覆
Dear Xiwei, Thank you for taking the time to let us know about your stay. Please know that we are always looking for ways to improve our guest experience and will speak with our team regarding your valuable feedback. We wish you pleasant future travels. Sincerely, Jim Gross, General Manager

10/10 有夠讚

Qian

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
房间大,周围环境不错
於 2022 年 3 月住了 1 晚
General Manager 於 2022年3月26日回覆
Dear Qian, Thank you for the outstanding review of your recent stay at Paradise Point Resort & Spa. We're glad our spacious accommodations exceeded your expectations, and you enjoyed our lovely property. It would be our pleasure to host you again should you be returning to beautiful San Diego. Sincerely, Jim Gross, General Manager

10/10 有夠讚

Lijuan

於 2022 年 3 月住了 3 晚

8/10 不錯哦

Lianlian

喜歡:整潔度、員工素質和設施服務
於 2021 年 7 月住了 2 晚

10/10 有夠讚

Brandon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was extremely courteous and friendly. This is an enjoyable location where you can have a great time with your family and feel free and safe. I highly recommend it.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Melanie

家庭旅遊, 親子旅遊
喜歡:設施服務
It was beautiful
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Keith

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The beach area with fire pits
於 2024 年 5 月住了 4 晚
General Manager 於 2024年5月21日回覆
Dear Keith,Thank you for sharing your input! We are delighted to know that you enjoyed your visit and had a good time at the beach fire pits. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Jim Gross,General Manager

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質和住宿環境和硬體
We had an excellent time!
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月21日回覆
Dear Carlos,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Paradise Point Resort & Spa soon for another great stay.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Patricia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Jessica

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Yanet

喜歡:整潔度
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Hal and Ann

情侶出遊
The property has been recently updated, but our room had an overall musty smell. Mold?
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月21日回覆
Thank you for sharing your review. We appreciate you mentioning our recent renovations. Your feedback regarding your room is appreciated. We will have our housekeeping and maintenance teams address it. Guest comfort is a top priority, and we take such concerns very seriously. We hope you will consider staying with us in the future.Sincerely,Jim Gross,General Manager

6/10 一般般

Loretta

喜歡:整潔度
於 2024 年 5 月住了 2 晚

6/10 一般般

Angela

喜歡:員工素質
於 2024 年 5 月住了 1 晚

4/10 不太好

Anwar

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front counter very rude. The place very dirty
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月18日回覆
Dear Anwar,Thank you for your feedback. We're deeply concerned about your experience and will promptly address the issues with service and our accommodations. We hope to have another opportunity to provide you with a better experience in the future and demonstrate our commitment to hospitality. Sincerely,Jim Gross,General Manager

10/10 有夠讚

Elena

喜歡:整潔度、員工素質和住宿環境和硬體
Great property
於 2024 年 3 月住了 6 晚
General Manager 於 2024年5月17日回覆
Dear Elena,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Paradise Point Resort & Spa soon for another great stay.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Judith,Rolling Hills Estates

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Sushil

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay at paradise point was great! Customer service was excellent and food and drinks at barefoot were on point! Thanks!
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月15日回覆
Dear Sushil,We're thrilled to hear about your stay at Paradise Point Resort & Spa! Providing excellent customer service is our priority, and we're delighted that you found it to be exceptional. It's also wonderful to know that you enjoyed the food and drinks at Barefoot as well. Thank you for your kind words, and we can't wait to welcome you back soon!Sincerely,Jim Gross,General Manager

8/10 不錯哦

Erik

喜歡:員工素質
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Rachel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We absolutely enjoyed celebrating our anniversary here!
於 2024 年 5 月住了 5 晚
General Manager 於 2024年5月15日回覆
We are honored to have been chosen for your special day! Thank you for staying with us at Paradise Point Resort & Spa, and we look forward to welcoming you back soon. Sincerely,Jim Gross,General Manager

10/10 有夠讚

Valerie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hideaway. Had a wonderful vacation.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月13日回覆
Dear Valerie,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your vacation. It was truly a pleasure having you here, and we hope to welcome you back to Paradise Point Resort & Spa again soon. Sincerely,Jim Gross,General Manager

10/10 有夠讚

Anna,Covina

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Family friendly
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月13日回覆
Dear Anna,Thank you for taking the time to share your comments with us. We love hosting families, and it is wonderful to know that you appreciated our family-friendly atmosphere. It was a pleasure having you here, and we hope to see you again soon! Sincerely,Jim Gross,General Manager

10/10 有夠讚

Briana

親子旅遊
喜歡:住宿環境和硬體
Nice, clean pools
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月13日回覆
Dear Briana,It was truly a pleasure to welcome you to Paradise Point Resort & Spa. We're thrilled to hear you had a positive experience and that you had the opportunity to enjoy our clean pools. Thank you for sharing your kind comments, and we hope to host your next visit to the area.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Tyler

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Access to the beach
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月13日回覆
Dear Tyler,It was a pleasure hosting you at Paradise Point Resort & Spa. Guest feedback is always appreciated, and we thank you for highlighting our excellent location close to the beach. We hope to welcome you back soon. Sincerely,Jim Gross,General Manager

10/10 有夠讚

Paknoosh

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I want to visit this property every month! I can’t say enough about how gorgeous the grounds are and walkable to the water.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年5月10日回覆
Dear Paknoosh,Thank you for your enthusiastic feedback! We're thrilled that you found our grounds spectacular and enjoyed our proximity to the ocean. We look forward to welcoming you back to Paradise Point Resort & Spa soon.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Jingjing

喜歡:員工素質和住宿環境和硬體
We enjoyed our stay there, nice resort.
於 2024 年 5 月住了 4 晚
General Manager 於 2024年5月10日回覆
Dear Jingjing,Thank you for taking a moment to review your recent stay with us at Paradise Point Resort & Spa! We're delighted that you had a relaxing experience at our resort. It would be our pleasure to welcome you back anytime for another unforgettable getaway.Sincerely,Jim Gross,General Manager

8/10 不錯哦

Yomi

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect except the Clorox scent in the room.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年5月9日回覆
Dear Yomi,Thank you for sharing your thoughts. We're happy to know you enjoyed your stay overall, and we appreciate your feedback regarding the scent in your room. We will be sure to address this promptly and hope to have the opportunity to welcome you again soon. Sincerely,Jim Gross,General Manager

10/10 有夠讚

michael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

ana del Carmen

喜歡:設施服務和住宿環境和硬體
This was a great stay. You can drive to paces or stay at the hotel. Restaurants were great. Personal and location was awesome. Def coming back again.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月7日回覆
Dear Ana,Thank you for the wonderful review! We're thrilled to hear that you had a great stay and appreciate your kind words about our team. We're delighted you're planning to return, and we look forward to welcoming you back to Paradise Point Resort & Spa for another excellent experience!Sincerely,Jim Gross,General Manager

10/10 有夠讚

ALLA

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月7日回覆
Dear Alla,We are so glad you chose to stay with us at Paradise Point Resort & Spa! We love to know that you enjoyed your stay with us, and we are thankful for you taking the time to leave an excellent review. We can not wait to welcome you back soon.Sincerely,Jim Gross,General Manager

4/10 不太好

Tsz Yan,Seattle

不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Sheree

於 2024 年 4 月住了 3 晚

4/10 不太好

Steffani

情侶出遊
不喜歡:員工素質和設施服務
Since I walked foot on the property I noticed unwelcoming stares and the lack of greetings from staff. Yesterday i reported a racial profiling at the pool. Me and my fiancé was there around 11:13 and I made my complain at 12:30. The complaint included, not being serviced or acknowledged during our time at the pool. I had to ask for a menu after seeing this blond young lady deliver a menu to a caucasian family that couldn't even put their stuff down before she greeted them. The young lady was not apologetic at all after expressing my concern to her but only just to hand me a menu saying "oh huh" so I followed the chain of command. The manager said well they dont open til 12. I looked at my watch and it was 12:38. She then to say, well were you in the area. I said absolutely, jacuzzi and pool and I have video with the times. The manager applied a $50 credit for the "inconvenience". That does not fix anything and truly unacceptable. We paid over $600 to stay there and it was not paradise. Additionally, as I was checking out, I had questions about the receipt regarding the San Diego and California tourism assessment fees and the receptionist Pat explained as if I was bothering her. Very rushed. She said we are a taxed state and that's the tax, we can't get away from it, it's listed when you book. The older guy at the valet and the yoga instructor was the only two welcoming gentleman. Our service at b
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日回覆
Dear Steffani,Thank you for taking the time to leave us a review. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Please reach out to us directly to discuss your experience further.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Blake

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Lisa

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved everything about our stay. This property is very kid friendly.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Juan,Brea

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this place so amazing awesome people everyone is so friendly and the rooms are big and spacious!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年5月1日回覆
Dear Juan,Thank you for sharing your experience with us! We're thrilled you found our hotel amazing, with spacious rooms and friendly team members. Your kind words brighten our day, and we can't wait to welcome you back to Paradise Point Resort & Spa for another fantastic stay!Sincerely,Jim Gross,General Manager

2/10 很糟糕

Salome

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Multiple occasions there were spiders crawling on us in the bed. There were just a lot of bugs in the room. Which made the stay uncomfortable. The bedding was also itchy on my skin.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日回覆
Dear Salome,Thank you for providing your feedback on your recent stay. We regret to hear about your experience and appreciate you bringing these issues to our attention. We take our resort's pest control efforts very seriously by maintaining a consistent and thorough pest elimination program, and we apologize for any inconvenience caused. Our team hopes to have the opportunity to welcome you back again to change your perceptions. Sincerely,Jim Gross,General Manager

6/10 一般般

holly

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great and the rooms were clean. Very hard to navigate around property and located right beneath the path of traveling planes and makes a lot of noise.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日回覆
Dear Holly,Thank you for staying with us and taking the time to share your thoughts. It's great to know that our friendly staff and clean, comfortable rooms added to your experience. However, we apologize for any issues with noise, and we'll consider how we can minimize this in the future. If you're in the area again, please consider coming back to see us.Sincerely,Jim Gross,General Manager

10/10 有夠讚

Senaida

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚