大廳
查看供應情況

羅切斯特市區希爾頓花園飯店的評分

3 out of 5
羅切斯特市區希爾頓花園飯店
155 E Main St, Rochester, NY

評論

8.4

非常好

10 分，有夠讚；634 則評論中有 321 則" "
8 分，不錯哦；634 則評論中有 173 則" "
6 分，一般般；634 則評論中有 80 則" "
4 分，不太好；634 則評論中有 40 則" "
2 分，很糟糕；634 則評論中有 20 則" "

8.8/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
大房間
飯店房間很大，但味道不好。

8/10 不錯哦

Belinda

喜歡：整潔度、員工素質和住宿環境和硬體
The hospitality was good everyone was nice respectful and caring towards me and my family
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Alexus

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
If you’re attending a concert at the Blue Cross Arena it is in the perfect location! Parking is available and a parking pass is given with the room. Staff were friendly and check-in/check-out was extremely easy and quick.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Ann Barnes，Lexington

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and accommodating staff
於 2024 年 5 月住了 1 晚

10/10 有夠讚

dan，Ottawa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super friendly and helpful staff, from the front desk to the bar. Room was clean and the bed was awesome. Would definitely recommend.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Steven Douglas

於 2024 年 4 月住了 5 晚

4/10 不太好

Mary Ann

家庭旅遊
喜歡：整潔度和設施服務
The room was cold and there was no place to turn heat up. They charged me $293.67 Expedia quoted 258.86 Coming out of parking garage was suppose to be free. When we left Sunday morning at 6:45am I had to pay $10 to get out of garage. We checked out before leaving. Room was cold and we could not put heat up.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Gale

They told me my reservations were canceled so I had to find other rooms. Will not use your site again
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Sandi

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very good service
於 2024 年 4 月住了 1 晚

6/10 一般般

Philip，Brewer

喜歡：整潔度和設施服務
Property could use a refresh.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Hongbo

喜歡：整潔度和員工素質
於 2024 年 3 月住了 4 晚

8/10 不錯哦

Bonnie

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We asked for adjoining rooms but didn't get them. Shuttle service with Josh was excellent & he was awesome
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Destiny

喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Carol

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Linda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the hotel was quite nice. The staff was very helpful. Questions were answered with a smile and kindness which is a wonderful customer service. Not everyone can handle the public, but your staff did a great job.
於 2024 年 2 月住了 1 晚

6/10 一般般

Haley

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Lori

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Clean and great shuttle transportation
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Scott

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice friendly staff
於 2024 年 2 月住了 1 晚

4/10 不太好

Emily

不喜歡：整潔度
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Susan

家庭旅遊
We reserved a suite with two queen beds and a pull out as we we traveling with our 3 sons. Upon arrival they said they were overbooked so could not give us the room we had reserved. Instead we stated in a small room with two beds that wasn't ready until aft 8 PM. Our other so and his team the Las Vegas Desert dogs were staying at the hotel as well, hence the reason we booked at your hotel. They gave us vouchers for the bar but it was closed when we returned from the game. Made for a very disappointing and uncomfortable stay in Rochester.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Nancy Jean

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was clean and nice.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Gurmeet

於 2024 年 2 月住了 1 晚

8/10 不錯哦

JI AE

於 2024 年 2 月住了 3 晚

2/10 很糟糕

Naquazia，Rochester

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Timothy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Well done!
The staff was very accommodating helping with a practice room for preparation for auditions at Eastman School of Music. Our room was in great shape, bathroom was exceptional. Thanks for removing one of the stressors traveling to an audition can bring.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Ian

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Downtown Rochester Hotel
We had a great stay at the hotel, in town to visit the Strong Museum of Play with the kids.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Jason

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
JRZ GM 於 2024年1月28日回覆
Thank you for your review!

4/10 不太好

Sarah

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overpriced gross hotel. Rude workers.
Rude welcome at check in, rude server at breakfast. Waitress yelling at cook, just miserable person. Hotel room was not clean. Fingerprints all over. Little red and gold sequins on the floor in the bathroom. The couch in the hotel room was so dented in the middle from use, when you sat down you felt the medal bar. Worst part when I filled up the tub in bathroom for my daughter, there were these black particles floating in the water. Disgusting. Also heads up if you spend the extra 15 on the breakfast, its a waste of money. Its one of the worst breakfast ive had at a hotel. Only possitive was the lobby looks nice. Hilton used to mean something.
於 2024 年 1 月住了 1 晚
HGI Team 於 2024年1月28日回覆
Thank you for your comments and we have responded to you on our Hilton Site , booking. Com site , hotels .com site and guest assistance site which includes all the sites you have listed . We are proud to have superior guest service scores and very happy staff.

10/10 有夠讚

Muhammad

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Anna

於 2024 年 1 月住了 3 晚

10/10 有夠讚

Mary Beth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very pleasant…one thing that could affect this review if done by someone else…but I was put on a floor where there was a bachelorette or some celebratory group. They were up in the hall very late and having a good time…I slept fine…my guess is others would not have been able to. Mitre into room assignment otherwise A great place to stay.
於 2024 年 1 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Staff all very friendly and helpful. Room was very dated and could have been cleaner.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Leanne

商務旅客, 團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for a short stay for families
Service was amazing, quick to reply via text. Shuttle was also quick and convenient. Very nice driver, made suggestions along the short drive. Room was spacious and great for our family of 4 (with 2 young children). Bed and washroom were clean. Shower pressure could be better and towels could be more soft and comfortable but otherwise, great stay!
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Dorian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

4/10 不太好

Edson

不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jan

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Arthur

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Tiffany

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight trip for a show
Customer service was top notch. Front desk employees were great! Chris at the restaurant was amazing! It was a nice, short walk to the Blue Cross Arena - less than 10 mins. Would definitely stay again.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Charlyne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and friendly staff. Quick check in process. Also walking distance to the blue cross arena which is what we wanted!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Narda

喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

John，University Heights

於 2023 年 11 月住了 2 晚

10/10 有夠讚

Kevin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Sandra

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Customer service was excellent! very friendly, going out of their way to help with anything. Appreciated the shuttle service accessibility. Was disappointed with parking process, was given barcode to scan to get in and out and sometimes it worked sometimes it did not. They recommended to take a picture of it and had same issues. Not being able to get in and out of parking garage is not something guest should have to be concerned about. Strongly recommend better process be developed. Once I called for help, parking person did come over right away so that was very helpful.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Angella

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay - highly recommend
Check in was a breeze, we dined at drifters, service and food were great - and they were very accommodating of a food allergy. We were there one night for a concert, so we didn't use the pool or anything but it looked nice! Highly recommend.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Calexander

喜歡：員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Denise

於 2023 年 11 月住了 1 晚

10/10 有夠讚

George

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般般

Miguel

情侶出遊
喜歡：員工素質和設施服務
Checked in, got our room key and tried to go into our room and there was someone in there. Looked like an employee because he had a badge around his neck, asked me why am i here lol. I booked this room!! So i had to go back down to the desk and ask for another room. First time this has ever happened to me. But i shrugged it off, room smelled of stale smoke also. Other than that, hotel wss ok. I guess this experience was rare idk but won’t book here again.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

John

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Location For Events
Hotel is perfectly located for attending events at the Blue Cross Arena, we attended a WWE event and only a 5 minute walk from the hotel. Spacious clean rooms, staff is awesome, hotel is clean. Rooms come with microwave and fridge.
於 2023 年 11 月住了 1 晚