2/10 Terrible
Michael
Traveled with partner
2024/6/14
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was not ready 30 mins prior check in time (this is also happened to me 8 years ago) we were offered another room which was nice however this room had a bed with broken slats, a shower that leaked and kept changing temperature scolding us, and a basin sink that would fill while using and would take mins to drain. When mentioned to reception they said they would let maintenance know. Nothing was done about it or an alternative offered for the duration of our stay. Housekeeping was not completed until after 4pm each day, I had to request to be prioritised as we did not want to come home to am unmade room/clean towels/toiletries. This request was met but we were told that this is standard practice as check ins take priority. This is concerning as our room was not ready 30 mins prior to check in. The solution you would think would be to employ enough staff to be a me to manage the large volume of rooms and housekeeping. This was all the case 8 years ago. It seems to be the way they run their business. I will not be returning to this hotel. Staff were helpful and kind, but the business model is questionable.
Michael
Stayed 5 nights in Jun 2024