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"Excellent Hotel, staff was wonderful but need more staff to accommodate English speaking guests. You need add Halal food otherwise you will loose customers to Hilton or other hotels."

"Very poorly managed, unprofessional. 5 star hotel with 2 star local Chinese management. "

"We arrived at the JinJiang Inn at 8pm on the 9th of September. 3/4 of our party were not Chinese nationals. We proceeded to wait for 3 hours while the hotel checked with their local neighbourhood committee whether or not we would be permitted to stay. Ultimately we were not allowed to stay, at which point i contacted hotel.com Gold Team and they informed me they could not find nearby accomodation, despite options being available on the hotels.com app. The decision of the Jinjiang inn not to...

"We booked a non-smoking room, but we were given a smoking room. We did not argue because of the language barrier. Since the nearby rooms were also smoking, the smoke would go in our room."

"The beds were like bricks. Also my card was charged by Hotels.com but the hotel wanted me to pay again and said they do not get money from site."

"โรงแรมใหญ่ราคาไม่แพง พนักงานต้อนรับมีคนพูดภาษาอังกฤษได้ ราคาอาหารเครื่องดื่มในโรงแรมไม่แพงมาก แต่โรงแรมจะอยู่ห่างจากชุมชนใหญ่ประมาณ600-700เมตร อาหารเช้าข้าวต้มอร่อยมาก ในห้องมีคอมพิวเตอร์ให้หนึ่งเครื่อง"

"So, we finally had the so-called "can't see your booking" experience, thanks to Great Wall Days Hotel! When we got in, tired of travel, all we needed was a room to rest, except we were welcomed by staff who seemed not to know anything about Hotels.com and bookings by that.. All our efforts were turned down, except, when I shouted high, they gave us a room: Remember, still no booking info in their system! We had to be double questioned even while checking out.. Really, no need; there are soooo...