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Reviews of Hyatt Place Poughkeepsie / Hudson Valley

3 out of 5
Hyatt Place Poughkeepsie / Hudson Valley
2165 South Road, Poughkeepsie, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 623 out of 1004 reviews" "
Rating 8 - Good. 203 out of 1004 reviews" "
Rating 6 - Okay. 84 out of 1004 reviews" "
Rating 4 - Poor. 44 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Donna

Traveled with partner, Traveled with family
I was using my Expedia rewards to pay for the entire stay. I was charged on my credit card instead. Expedia is checking into correcting the issue
Stayed 1 night in Apr 2024

6/10 Okay

Terry

Business traveler
Please ask your front desk staff to not address female guests as honey, sweetie or dear. It might come from a good place but many find it offensive or condescending
Stayed 1 night in May 2024

8/10 Good

James, Black River Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
As advertised
Stayed 1 night in Apr 2024

4/10 Poor

Sol

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We were there for 5 nights. Not once did the cleaning crew come into the room to empty wastebaskets, clean floors, sweep carpets, replace towels or provide more toilet paper. I might have expected that if we stayed for 2 nights - not 5. I will say that the girls at the front desk were terrific.
Stayed 5 nights in Apr 2024

6/10 Okay

Deon

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

James, Greenville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and safe
Stayed 3 nights in Mar 2024

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were not only kind, but fun. They made sure my daughter and I had a great time during our stay.
Stayed 1 night in Apr 2024

4/10 Poor

William

Traveled with family
Disliked: Property conditions & facilities
When I checked in I was unaware and not informed by staff that there was a private party in the lobby and a wedding in the meeting rooms. The noise from music, unattended children in the hallway, and intoxicated people made me and my family feel unsafe. This went on till about 1 AM! The staff should've given me the choice to have a room on the upper floor instead assigned me RM 101 right next to the wedding and lobby restrooms. Obviously didn't sleep much. Thought the hotel had a time to limit noise but it was not enforced.
Stayed 1 night in Apr 2024

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was very clean and the bed extremely comfortable. A bonus was the best shower we've ever used in a hotel! The breakfast area was large, and the selection of items was very good.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Very comfortable beds.
Stayed 1 night in Apr 2024

8/10 Good

Stefania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for an overnight stay. Breakfast timing and food was convenient and staff/service was good and available when needed.
Stayed 1 night in Apr 2024

4/10 Poor

joe

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Madelaine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jhodenny

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a terrible experience in this location. I chose this facility because looks clean and safe, but on Sunday April 7th I woke up scare and disoriented because the was a fire in the main floor, I had to come Down without any help from the staff and went to front desk no one was there. I didn't enjoy my stay at All after that, when I asked what do they can do for Me, they reply nothing just keep apologizing for the inconvenience. I do not recommend this location
Stayed 1 night in Apr 2024
Response from M. Khan, FD Manager on 2024/4/8
Dear Jhodenny,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any distress caused by the alarm activation on Sunday morning.We want to assure you that there was no fire; rather, it was a burnt bagel that triggered the alarm. Safety is our utmost priority, and we are grateful for the effectiveness of our safety features in promptly alerting everyone to the situation. We would like to clarify there was indeed a host and manager present on the ground floor, notifying everyone coming down that there was no emergency. We apologize any miscommunication, as your comfort and safety are of the utmost importance to us. We appreciate your understanding and patience during your stay and value your feedback. Please do not hesitate to reach out to us directly, as we would love to further discuss your stay and help in whichever way we can. We hope that we can get the opportunity to offer you a better stay in the future!Warm regards,Mahwish KhanFront Desk Manager

4/10 Poor

Hugh

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They forgot my wake-up call. There was no one at the desk for several minutes when i checked out. I had a handicapped accessible room. It was the furthest room from the elevator. The bathroom floor was extremely slippery and there was no bath mat.
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie, Rancho Mirage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 3 nights in Mar 2024
Response from M. Khan, FD Manager on 2024/4/8
Dear Leslie,We are so happy to hear that you enjoyed your stay at our property! Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future.Warm regards,Mahwish KhanFront Desk Manager

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff, very clean location!
Stayed 1 night in Mar 2024
Response from M.Khan, FD Manager on 2024/4/8
Dear Rashad, We are delightedd to receive your five-star review and are so glad that you found our property accomodating and clean. We can't wait to have you back for another fantastic stay.Warm regards,Mahwish KhanFront Desk Manager

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The breakfast was OK. The advertised bar was attended but it had no mixers and a limited supply of liquors.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kimani

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed for 10 days with my girlfriend and our room had multiple things broken and was only serviced 3 times in total. We also had bugs in our room and in our bed and after complaining about the bugs and damages they said that all they can do is send maintenance and the cleaning service so I waited until the day later and we got nothing. Then the day afterwards we still didn’t get our room cleaned. Overall very upset about the customer service at the Hyatt Place and will not be coming back.
Stayed 9 nights in Mar 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with pets, Traveled with family
Liked: Amenities
The room is spacious and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Iesha

Great customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering the property from the SW can be challnging as the ability to turn into the property has been ended by a government entity, but GPS systems direct the driver to make the turn. All else is very good.
Stayed 1 night in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ally

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
There was no maintenance person in the hotel. The phone didn’t work, the heat didn’t work and there was nobody to fix it
Stayed 1 night in Feb 2024

10/10 Excellent

Sharte

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! They are very accommodating and super clean. Pools open until 10pm which is a plus. Cute little bar area, and the beds were super comfy. It’s in the middle of everything bars, restaurants, shopping near by.
Stayed 1 night in Feb 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great leisurely stay. It was quiet and peaceful. The check-in staff was cordial and engaging, and the other front desk staff for the next day was pleasant. The room was very clean and had a good view (apart from the garbage container--maybe a structure can be built around it for better aesthetics). Apart from that, there was a creek/brook within that was calming. Complimentary breakfast was ok; not a fan of the box eggs; sausage; bacon delivered in bacon bits style...quite interesting; did not try any bread or bagels; loved the selection of tea (Tazo); apple juice and orange juice decent. Parking is good (first left turn into the hotel); did not like the big self-storage unit being right there, but it is, so be careful of your turn. The location is one light away from the Poughkeepsie Galleria/Mall, and there are a number of other little shops and restaurants around the area. All in all, the stay was great, and I wish I had more time.
Stayed 1 night in Feb 2024

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night. Room was very clean and nicely appointed. Loved that breakfast started at 7 am. Overall very pleasant stay. Would stay again if in the area.
Stayed 1 night in Feb 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property.
Stayed 2 nights in Feb 2024

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel with shopping, food and things to do within minutes. Cozy room that gave you an at home feel.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was awesome really nice
Stayed 1 night in Jan 2024

10/10 Excellent

MICHAEL

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to college with plenty of dining options.
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie, Hattiesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Feb 2024
Response from Jason Fearon-Taylor on 2024/2/7
Thank you for the positive review! We hope to see you back soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Tiffany, Bay Shore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did have to move from an room that was adjoined to another one because of noise level and the smell of Marijuana.. but the staff was accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, and they did not have carpet in the room, which was a plus for us! The shower had the best water pressure! Would definitely stay again and try the breakfast next time.
Stayed 1 night in Feb 2024

10/10 Excellent

shirin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing is good
Stayed 3 nights in Jan 2024

6/10 Okay

Keith, Philadelphia

Traveled with family
Liked: Amenities
The room was very cold. The HVAC system does not work effectively. I was uncomfortable during my stay.
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Stayed 1 night in Jan 2024

6/10 Okay

Debbie

Liked: Staff & service
Not what I expected
For the price I should have not had high expectations, but I thought it would have been comparable to a Hampton Inn or Courtyard but it was more like a Super 8. Although it looked clean, there was an old woman’s odor in the room. The sheets were hard/scratchy and the towels very thin. The frame of the bed made a lot of noise every time I moved. The hotel wasn’t well insulated, every time someone walked by my room, it sounded like they were in my room, plus there was a barking dog for over an hour in the morning.Nice size room and although I did not eat the breakfast, it look decent.
Stayed 1 night in Jan 2024
Response from FD on 2024/1/16
Thanks Debbie!

10/10 Excellent

Leanue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 2024/1/16
Thank you

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 2024/1/16
Thanks Karen

8/10 Good

Louis

Stayed 2 nights in Jan 2024
Response from FD on 2024/1/16
Thank you Louis