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Reviews of Homewood Suites by Hilton Pleasant Hill CA

3 out of 5
Homewood Suites by Hilton Pleasant Hill CA
650 Ellinwood Way, Pleasant Hill, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 344 out of 538 reviews" "
Rating 8 - Good. 128 out of 538 reviews" "
Rating 6 - Okay. 44 out of 538 reviews" "
Rating 4 - Poor. 12 out of 538 reviews" "
Rating 2 - Terrible. 10 out of 538 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeremy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel backs up right next to the freeway, so it's loud outside, but was quiet inside. Parking was decent.
Stayed 2 nights in May 2024
Response from Danyel on 2024/5/28
Thank you for staying with us, we appreciate your feedback. We hope to see you again in the future.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Danyel on 2024/5/28
Thank you for staying with us. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to welcome you back again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
a great place to stay
Stayed 1 night in May 2024
Response from Danyel on 2024/5/21
Thank you for staying with us. We will share your feedback with our Team so they may know their efforts are appreciated. We hope to welcome you back again in the future.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Danyel on 2024/5/20
Thank you for your feedback. We are happy to note that you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel, friendly staff, good breakfast
Stayed 5 nights in May 2024
Response from Danyel on 2024/5/17
Thank you for staying with us. We will share your feedback with our Team. We are happy to hear you enjoyed your stay. We hope to see you again.

8/10 Good

Nicola, Angwin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was a bit grotty
Stayed 1 night in May 2024
Response from Danyel on 2024/5/6
Thank you for your review of our hotel. We will share your feedback with our Team as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Lidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Danyel on 2024/5/5
Thank you for your review of our hotel. We appreciate you staying with us and are happy you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great location/people.
Stayed 1 night in Apr 2024
Response from Dawn Canlas on 2024/5/2
Thank you for staying with us and we appreciate your feedback. We are happy to note you enjoyed your stay. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dawn Canlas on 2024/5/2
Thank you for staying with us and we appreciate your feedback. We are happy to note you enjoyed your stay. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.

8/10 Good

Robert

Stayed 3 nights in Apr 2024
Response from Danyel on 2024/5/20
Thank you for staying with us. We hope you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Danyel on 2024/4/28
Thank you for staying with us. We are pleased to hear that you enjoyed your stay at our hotel. We hope to see you again in the future.

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight arrived very early but the staff was super accommodating, friendly, and helpful with getting us and our five month old baby checked in early. We have stayed as many places with our newborn but the friendliness of the staff, the service of the facilities, as well as the quality of the breakfast and the room have been by far the best. I wish I could remember the name of the woman who checked us in because she was truly amazing. Will definitely be staying here again when we are in the area!
Stayed 3 nights in Apr 2024
Response from Danyel on 2024/4/26
Thank you so much for your review of our hotel. We appreciate your kind words and will share your feedback with our Team so they may know their efforts are appreciated. We look forward to welcoming you back during your next visit to the Pleasant Hill, Concord area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 3 nights in Apr 2024
Response from Danyel on 2024/4/22
Thank you so much for your review of our hotel. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

6/10 Okay

Manuel

Stayed 1 night in Apr 2024
Response from Danyel on 2024/4/16
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful and accomodating to one's needs and preferences. They remember you and greet you by name each visit, it can be months between reservations, and throughout your stay. Good people.
Stayed 4 nights in Apr 2024
Response from Danyel on 2024/4/10
Thank you for your review of our hotel. We will review your survey with our staff so they may know their efforts are appreciated.Thank you again for your feedback. We value you as our guest and look forward to serving you the next time your travels bring you to the Pleasant Hill area.

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
It was a great location and great rooms.
Stayed 1 night in Apr 2024
Response from Danyel on 2024/4/8
Thank you for your review of our Hotel. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms
Stayed 1 night in Apr 2024
Response from Danyel on 2024/4/8
Thank you for staying with us. We appreciate your review of our Hotel and hope to see you again.

10/10 Excellent

Tequisha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location
Stayed 1 night in Mar 2024
Response from Danyel on 2024/4/1
Thank you for staying with us. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Danyell helped me with check in, she was very nice and helpful!
Stayed 1 night in Mar 2024
Response from Danyel on 2024/3/27
Thank you for your feedback. I greatly appreciate your recognition of my customer service. We hope to welcome you back again in the future.

6/10 Okay

Jesse

Business traveler
Liked: Staff & service
Staff was super nice. Not the cleanest room. Toilet was clogged on arrival. Decor and furniture was worn and outdated.
Stayed 2 nights in Mar 2024
Response from Danyel on 2024/3/24
Please accept our sincere apologies for the difficulties you experienced during your stay with us. We will share your feedback with our Team as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that you had to use your room key to enter the property
Stayed 4 nights in Mar 2024
Response from Dawn on 2024/3/22
Thank you for staying with us and we appreciate your feedback. We are happy to note you enjoyed your stay. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice & clean. The happy hour on Wednesday was an added bonus. I don’t think they should charge for parking.
Stayed 1 night in Mar 2024
Response from Dawn on 2024/3/22
Thank you for staying with us and we appreciate your feedback. We are happy to note that you have enjoyed our evening social on Wednesday. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.

6/10 Okay

Jae, Reno

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charger didn’t work, Check in person was rude. Breakfast was bad.
Stayed 1 night in Mar 2024
Response from Danyel on 2024/3/18
Please accept our sincere apologies for the difficulties you experienced during your stay with us. We will share your feedback with our Team as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

8/10 Good

Hue xiong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Mar 2024
Response from Dawn on 2024/3/9
Thank you for staying with us and we appreciate your feedback. We are happy to note you enjoyed your stay. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.

8/10 Good

Felecia

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Danyel on 2024/3/6
Thank you for staying with us. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Dejha

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stolen vehicle
My stay was horrible. I was lied to about security and my vehicle was stolen over night then the manager failed to contact me to assist with my vehicle being stolen. I will never return to this hotel again I am infuriated.
Stayed 1 night in Feb 2024
Response from Homewood Suites Pleasant Hill Concord Management on 2024/3/9
Thank you for staying with us and we appreciate your feedback. We are sorry to hear your disappointment during your stay, the claim has been forwarded to our insurance claims department to handle.

10/10 Excellent

Robin

Stayed 1 night in Feb 2024
Response from Danyel on 2024/2/27
Thank you for staying with us. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
It was decent. Sheets on one bed was torn, no soap at bathroom sink. Kitchen clean and living area
Stayed 1 night in Feb 2024
Response from Danyel on 2024/2/26
Thank you for your feedback. We will share your review with our Team as we continually work to improve our guest experience. We hope to see you again in the future.

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Danyel on 2024/2/18
Thank you for your feedback, we hope you felt at home. We look forward to welcoming you back in the future.

2/10 Terrible

Kenneth

What was unique also is what was terrible. I had a problem with my room from the start . First they were overbooked and they put me in a room I did not want. Management never responded to the noise which was caused by their machinery . I was forced to sleep on a sofa bed in the living room because of noise in the bedroom.
Stayed 2 nights in Feb 2024
Response from Danyel on 2024/2/18
Thank you for your feedback. Please accept our sincere apologies for the difficulties you experienced during your stay with us. Our Engineer on duty went above and beyond to investigate and correct the noise issue reported to us. We hope you will consider staying with us again in the future should your travels bring you to the Pleasant Hill Concord area.

8/10 Good

WL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. We loved the amenities and the conveniences.
Stayed 6 nights in Feb 2024
Response from Danyel on 2024/2/13
Thank you for your feedback, we are pleased to note that you were happy with your stay. We hope to welcome you back again in the future.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a decent size and the kitchen area was a huge plus. Also liked that we were tucked back in a neighborhood and not on a busy street but still easy access to the 680 and the 242.
Stayed 3 nights in Feb 2024
Response from Danyel on 2024/2/13
Thank you for staying with us. We appreciate your review of our hotel. We hope you felt at home. We look forward to welcoming you back should your travels bring you to the Pleasant Hill Concord area.

10/10 Excellent

Judy

Stayed 1 night in Feb 2024
Response from Danyel on 2024/3/20
Thank you for your feedback. We are pleased to hear that you were happy with your stay at our hotel. We look forward to your next visit.

2/10 Terrible

Derrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Danyel on 2024/2/9
Thank you for your review of our hotel. Please accept our sincere apologies for any difficulties you experienced during your stay with us. We hope you will consider staying with us again should your travels bring you to the Pleasant Hill Concord area.

10/10 Excellent

M Nurtha

Stayed 2 nights in Jan 2024
Response from Danyel on 2024/3/20
Thank you for your feedback. We are happy to note that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size in the room. A walk-in shower rather than the tub/shower combo. A lot easier to access and use.
Stayed 3 nights in Feb 2024
Response from Danyel on 2024/2/9
Thank you for staying with us. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Amara

Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a residential neighborhood. It is relatively quiet and easy to reach. It is also about a couple of miles of the 680 Highway. There are several restaurants within a short distance of the property. The property is very clean, both inside and outside. It is relatively quiet during the day and night. The free breakfast is good even though the selections are not much. Check-in is at 3 and check-out at 12 noon. What I don't like is that they charge for parking within the property premises.
Stayed 4 nights in Jan 2024
Response from Danyel on 2024/2/6
Thank you for your review of our hotel. We appreciate your positive feedback which we will share with our Team. We hope to welcome you back again should your travels bring you to the Pleasant Hill Concord area.

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danyel on 2024/2/6
Thank you for staying with us. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Michel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Danyel on 2024/2/2
Thank you for staying with us. We appreciate your review of our hotel. We look forward to seeing you again should your travels bring you to the Pleasant Hill Concord area.

10/10 Excellent

Valtracy

Liked: Amenities
Affordable for all the amenities available
Stayed 1 night in Jan 2024
Response from Danyel on 2024/2/2
Thank you for your feedback. It will be shared with our team. We hope to welcome you back again soon.

6/10 Okay

ahsaki

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tripped and fell. 0n a rainy day, carrying several items, I did not notice a paver that was several inches higher than the others, tripped and subsequently fell. Though the hotel staff were concerned and offered help after this, I must say that the injuries and treatment I needed as a result, ruined my visit.
Stayed 11 nights in Dec 2023
Response from Homewood Suites Pleasant Hill Concord Management on 2024/1/31
Please accept our sincere apologies for the inconvenience you have experience while a guest at our hotel. Even with all the assistance to make sure the rest of your stay you are comfortable, we know it won't bring back lost time. Again, we are truly sorry and hoping you would come back your way down here.

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about!
Stayed 1 night in Dec 2023
Response from Danyel on 2024/1/28
Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Marb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to stay and there at your service when needed.
Stayed 1 night in Jan 2024
Response from Homewood Suites Pleasant Hill Concord Management on 2024/1/20
Thank you for your kind feedback. It will be shared to our team.

4/10 Poor

Dianna

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
This lodging does not focus on customer service. Desk help has no assistance power for the guest. Desk help is very unclear of times and shifts for Manger or Asst Manager. Staying during a holiday impacted the situation more. Manager is hard to reach, does not respond to left messages. The cleaning crew seems pleasant and hard working. The breakfast area was well stocked and clean. The room was not deep cleaned since we did find trash behind end tables and the bed was uncomfortable.
Stayed 7 nights in Dec 2023
Response from Homewood Suites Pleasant Hill Management on 2024/1/18
Thank you for your review. We have reached out to you in regard to your concern during your stay, as we have explained that the manager is on duty starting at 9am and when we have spoken with you, you said that we have to deal with Hilton guest assistance, so we respect your wishes since you don't want to deal with us the management. If we have known of your issue or the inconvenience of the fire life safety inspection, we would more than happy to arrange something for you. Safety of our guest and staff will always be our first priority, and the state mandated inspection needs to be done, and our apologies for the inconvenience that it causes you.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Danyel on 2024/1/18
Thank you for staying with us. We hope you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 6
Homewood Suites is the best place to stay at for our family of 6! There was plenty of space. We love how spacious our room was and not only that but we had free breakfast. The breakfast food taste really good. We are planning at staying in another Homewood Suites for our next trip soon.
Stayed 2 nights in Jan 2024
Response from Danyel on 2024/1/18
Thank you for staying with us. We appreciate you taking the time to leave a review for our hotel. We are happy to hear that you enjoyed your stay. We hope to welcome you back again should your travels bring you to the Pleasant Hill Concord area.

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danyel on 2024/2/25
Thank you for staying with us. We hope you felt at home and hope to welcome you back again in the future.

10/10 Excellent

Vernon, Rodeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danyel on 2024/1/18
Thank you for staying with us. We hope you felt at home and hope to welcome you back again in the future.

10/10 Excellent

Gina

Stayed 2 nights in Jan 2024
Response from Homewood Suites Pleasant Hill Concord Management on 2024/1/18
Thank you for staying with us and we appreciate your feedback. We are happy to note you enjoyed your stay. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.

10/10 Excellent

Reggie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Homewood Suites Pleasant Hill Concord Management on 2024/1/18
Thank you for staying with us and we appreciate your feedback. We are happy to note you enjoyed your stay. We hope to see you again should your travels bring you to the Pleasant Hill, Concord area.