El hotel en geenral es muy bonito, aunque la comida no es muy buena, y el personal no es tan atento en su servicio.
Michelle
於 2024 年 5 月住了 4 晚
8/10 不錯哦
Jennifer
親子旅遊
2024年5月19日
喜歡:員工素質、設施服務和住宿環境和硬體
Grounds are big and beautiful! Lots of wildlife and beauty....Everyone we met was very friendly, room service especially surprised me. Lots of stuff to do for kids!! Mini zoo, water park, pool, indoor play area and an "ok" beach for playing in the sand. Food was survivable at the buffet. Slightly better at restaurants. Drinks at bars were lackluster. Beer was fine. Biggest issue for me was sanitation. That many kids in the buffets and pool areas make for germ city! And there were literally almost zero hand sanitizing stations! Not one at the buffets! Which explains how I got food poisoning my last day. Overall for the price we paid it was a good memory but I doubt Ill be back soon.
Jennifer
於 2024 年 5 月住了 7 晚
10/10 有夠讚
Jeimy Molina
2024年5月16日
喜歡:整潔度、員工素質和住宿環境和硬體
Jeimy Molina
於 2024 年 5 月住了 6 晚
8/10 不錯哦
Evan
情侶出遊, 團體旅遊
2024年5月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved my stay here there’s lots of things to do and lots of space to not feel cramped. Lots of food options though the reservation system could use a rework. The food was great sometimes and just okay others but everything else was awesome the shows at the theater were amazing and the feel of being in the jungle was so nice.
Evan
於 2024 年 5 月住了 7 晚
8/10 不錯哦
Marcela
家庭旅遊
2024年5月14日
喜歡:整潔度
La playa no es adecuada, muy incómoda, no tienen atención especial a los adultos mayores ya que los accesos son difíciles y nos dieron una habitación 615 con camas no adecuadas para las personas adultas demasiado altas e inseguras
Marcela
於 2024 年 5 月住了 3 晚
6/10 一般般
Kelly
親子旅遊
2024年5月13日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
we were there for my daughter's wedding and did not get treated like we were there for a wedding who brought 60 guests!!!
the buffet was a hot mess, rude guests cutting in line
found out they do day passes for locals which I do not agree with when I spent $1800 to stay there for a week and couldn't get dinner reservations to the restaurants we wanted to..concierge wasn't helpful with this at all.
the resort itself was very nice and clean though.
Kelly
於 2024 年 5 月住了 6 晚
6/10 一般般
Munish Kumar
家庭旅遊
2024年5月12日
喜歡:整潔度和設施服務
不喜歡:員工素質
I had to complaint 4 times for them to fix the internet issue no one came for first 3 complaints. Overall the property was nice would be better if they clean the swimming pool more often. numerous food options, alcohol available every where. they should stop people to drink inside pool. night music concerts were very loud for those who wanted to sleep in their rooms. overall 3 ***
Munish Kumar
於 2024 年 5 月住了 4 晚
6/10 一般般
Cristian
家庭旅遊
2024年5月10日
不喜歡:整潔度
The buffet had tons of food that is flavorless. You can not get into the restaurants for example the Japanese restaurant only has 20-30 seats available per hour from 7-9pm and there are over a thousand guests. This was my third time here but this was the worst time. I never struggled to eat something flavorful in an all inclusive resort like this time. A bit dissatisfied with that but still made an effort to make the best of it. They need to improve the food
Cristian
於 2024 年 5 月住了 4 晚
6/10 一般般
Laura
家庭旅遊
2024年5月9日
不喜歡:住宿環境和硬體
The ubicacion is so far from the other areas
Laura
於 2024 年 5 月住了 7 晚
4/10 不太好
Alan-Michael
家庭旅遊
2024年5月9日
喜歡:整潔度、設施服務和住宿環境和硬體
Resort was beautiful and my overall rating does not reflect. Staff was friendly as well my issues were the smaller details. My bed got made once over a five night stay. My water jug only got filled after I called and complained that it was empty. Regardless of the back and fourth the only way we were able to get reservations for dinners was going to the concierge and complaining. Bigger food was usually cold or dry from sitting out. There’s also randomly smells of poop throughout the resort as a result of sewage lines.