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Reviews of Motel 6 North Palm Springs, CA - North

2 out of 5
Motel 6 North Palm Springs, CA - North
63950 20th Avenue, Palm Springs, CA

Reviews

7.0

Good

Rating 10 - Excellent. 337 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 173 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Raul

Traveled with partner
Disliked: Staff & service
The maintenance person who was very rude forced himself into the room to clean the AC unit at 9am and check out was at 11am. He was rude and extremely noisy. He was vacuuming the ac unit which I don’t understand why they didn’t just wait until I checked out. Extremely inconvenient and terrible.
Stayed 1 night in May 2024

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had a great check in experience. The staff was very kind. My experience was terrible because the hotel manager (next day) tried to tow my car (parking pass fell off while getting food). They damaged my car using a tow truch that was too big to get my car from the corner it was in. I have pictures. Instead of apologizing for this i was told to "hurry up and get the f out, before i tow your car again". I can't believe how i was treated.
Stayed 1 night in May 2024

6/10 Okay

Edwin

Business traveler
Disliked: Property conditions & facilities
I would suggest upgrading beds because the ones y'all have are uncomfortable…
Stayed 1 night in May 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
There's a Denny's right next door so that was nice, the employees were nice and the room was in good condition. The only thing that I didn't like is that it's super super windy here, I'm talking about non-stop wind from morning till night. I guess the hotel is situated in between two mountains off the freeway and it's like a dust bowl here.
Stayed 1 night in May 2024

6/10 Okay

Edwin

I didn’t like the beds and shower heads
Stayed 1 night in May 2024

10/10 Excellent

Kyla

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, nice motel and staff, and a great price! We will he back!
Stayed 2 nights in May 2024
Response from Brand Experience Team on 2024/5/20
Hi Kyla, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

dropz

Stayed 1 night in May 2024
Response from Brand Experience Team on 2024/5/23
Hi Traveler,Thank you for the amazing review!Maz K.#Team6

2/10 Terrible

Matthew Teck-Wah

Disliked: Cleanliness, staff & service, property conditions & facilities
bugs everywhere.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 2024/5/20
Hi Matthew,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Couldn't sleep, doors slamming all night. Police on scene in the morning, sketchy area
Stayed 1 night in May 2024
Response from Brand Experience Team on 2024/5/20
Hi David,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Alexandria

Traveled with partner
Disliked: Staff & service, amenities
No frills stay at Motel 6. The bed wasn’t hard but it seems to have a dent in the middle where my boyfriend and I rolled into. No fridge, no microwave, no mini shampoos (only bar soap) and the cold water in the sink kept shutting off for some reason. Overall fine for sleeping. There was only one staff member and a long line to check in even at 9pm
Stayed 1 night in May 2024
Response from Management on 2024/5/6
Hi Alexandria, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

10/10 Excellent

Karla

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in the staff was very helpful
Stayed 4 nights in Apr 2024
Response from Management on 2024/5/4
Hi Karla, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You!

8/10 Good

Kassy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was comfortable and clean. We found it quiet at night time. All in all no frills but no issues. We were happy with what we received for what we paid.
Stayed 7 nights in Apr 2024
Response from Management on 2024/5/3
Hi Kassy, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You!

4/10 Poor

Deborah

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took along time for check in
Stayed 1 night in Apr 2024
Response from Management on 2024/5/3
Hi Deborah, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

10/10 Excellent

Hollie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went far a beyond night girl not sure her name shame on me she drives a jeep compass it’s spactcular customer services great I will definitely ck in again I
Stayed 1 night in Apr 2024
Response from Management on 2024/4/30
Hello Hollie, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You!

10/10 Excellent

Elise

Business traveler
Disliked: Amenities
It was a fair stay
Stayed 1 night in Apr 2024

8/10 Good

Elise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024
Response from Management on 2024/4/30
Hi Elise, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You!

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Management on 2024/4/30
Hi Craig, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

David

Clean and loved my room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/29
Hi David, Thanks for your review, we really appreciate the support.Natalie #Team6

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 2024/4/30
Hi Alejandro, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you!

2/10 Terrible

Adam

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked on Expedia for a $108 tax and fees included. Upon arriving the motel 6 employee informed me that they had my info but that expedias credit card was not working and the last cust to use it had to call and Expedia gave a different card number. The employee didn’t bother to help in anyway but instead insisted I call Expedia, after wasting over 30 min to get ahold of an Expedia rep I was given the run around and they ended up cancelling my reservation and making me wait almost two weeks for my refund. As an additional slap in the face the hotel has me get the same room but I have to pay upfront, she says it’s $108 so I agree, the sneaky crooks charged me $128, so not only was my Expedia reservation worthless and I had to wait an ridiculous amount of time for my money i lied to and charged more. Piss poor shameful service on both motel 6 and Expedia the way this was handled. If I wanted to feel unwelcome, sleep in a dirty room and wake up itchy I would go back to my ex wife. Have you ever felt like divorcing a whole hotel chain and booking outfit?
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/29
Hi Adam, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no internet on the second night, I call the front desk, she says will report to the manager and will fix it the next day, that’s total not acceptable. Very disappointing, will not return to this hotell.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/29
Hi Steve, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Ashely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is right next to the freeway lots of nose from cars
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/22
Hi Ashely, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Breaun

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
When i got there Expedia takes your money then supposed to send and card to Motel 6. Never happened had to wait 45 mins. Then the room they gave was clearly not cleaned for the day. Needs were not made and trash in the trash can. I then was given a smoking room with a inoperable tv.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/22
Hi Breaun,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest and most friendly and understanding staff at any motel 6 ive ever stayed in. It is quiet and peaceful. it is right at the foot of the mountains, and the scenery surrounding the property is breathtaking. The prices are also extremely affordable and i cant recall staying at any of the motel 6 locations in southern california for a cheaper price.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/22
Hi Lauren,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/18
Hi Clarissa, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

8/10 Good

Marvin

It is close to the highway and unsavory individuals wonder around the area and never see law enforcement
Stayed 3 nights in Apr 2024
Response from Management on 2024/4/30
Hi Clarissa, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.

6/10 Okay

Estanislao

Traveled with family
Disliked: Amenities
To old
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/16
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned well. It served its purpose, but definitely checked out rather fast.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/4/16
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Ana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented 3 rooms, when I checked in I only had access to 2 rooms and they made me pay for a 4 room 😡 and so far they have not refunded my money.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/10
Hi Ana,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Poor

Jeremy, Palm Springs

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Sheets had stains. Walls and floors were sticky and ac unit was disgusting and did not operate correctly. Second floor guest was extremely loud. Place is run down and needs some serious cleaning and updating. Mattress was horrible
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/4/10
Hi Jeremy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Luis

Disliked: Cleanliness, property conditions & facilities
Nothing out of the ordinary, pretty much on par with what one would expect from Motel 6. Very thin walls though, I was woken up by the tenant next door sneezing, so if you are a light sleeper its not going to be great place to stay. Cleaning staff could be a little better as the mirror was smeared and dirty, hairs on the sheets etc.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/2
Hi Luis, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Angelica

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor super dirty and sticky Upstair noises horrible
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/2
Hi Angelica, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Sirikorn

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad receptionist
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/4/2
Hi Sirikorn, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

Alejandro

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk staff is not helpful and hostile. The front desk area had a strong marijuana odor. No early check in. The TV in the room didn’t work and many outlets on the wall were covered and I couldn’t even charge my phone. This stay was barely better than camping.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/2
Hi Alejandro, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/4
Hi Gene, Thank you for the 5-star rating!Natalie #Team6

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convinient
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Ana,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Rafal, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money!- don’t really stay a lot in Motel 6,- but this one was really great ,raf
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Rafal,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Price was right. Could have a microwave though. And some basic necessities at the front desk to lend like a corkscrew etc. Otherwise pretty straightforward place. In the middle of nowhere.
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Rondi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice especially Jary and Bri would recommend this facility to family and friends.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Rondi,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

4/10 Poor

Zoran

Disliked: Cleanliness, amenities
Cockroaches no room cleaning unless requested after three days no one told me up front, sent to unclean room first then asked to go to a room with sheets. You get what you pay for I guess:(
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Zoran,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Andrzej

Stayed 1 night in Mar 2024
Response from Management on 2024/4/30
Hi Andrzej,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Jane A, Yacolt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. Room was clean.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Jane A, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Gérald

Stayed 1 night in Mar 2024
Response from Management on 2024/4/30
Hi Gerald, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

8/10 Good

Hojin

Traveled with family
Liked: Staff & service
We stayed here to attend the Indian Wells Tennis Tournament. Though it was decent for its price, this is not a place for those who do vacations. Many guests have different profiles. Though the room was well organized, the floor had several sticky places.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/19
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

sarah

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
We weren’t able to check in until 6:30pm because the room wasn’t ready. There’s no fridge or safe in the room, which was a bummer. The room fine and the bed was comfortable. Whoever was in the room above us sounded like they were moving furniture around until 1am.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money it’s convenient and clean.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/19
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a couple nights
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/19
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melanie at the front desk was a sweet girl and is very accomadating to the needs of the customers. We were in line and she was very nice and proved great service to all of us.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/19
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Monique

Stayed 1 night in Mar 2024
Response from Management on 2024/4/30
Hi Monique,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!