2 outdoor pools, open 6:00 AM to 10:00 PM, cabanas (surcharge)

Reviews of Margaritaville Resort Palm Springs

4 out of 5
Margaritaville Resort Palm Springs
1600 N Indian Canyon Drive, Palm Springs, CA

Reviews

7.8

Good

Rating 10 - Excellent. 846 out of 1950 reviews" "
Rating 8 - Good. 447 out of 1950 reviews" "
Rating 6 - Okay. 315 out of 1950 reviews" "
Rating 4 - Poor. 188 out of 1950 reviews" "
Rating 2 - Terrible. 154 out of 1950 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Loreen

Traveled with group
Disliked: Amenities, property conditions & facilities
The positive: The bed was very comfortable, and the room was clean. Everyone that works there seems to be very nice. The negative: The facility is good, but for May, the pool was extremely warm. The pool bathrooms needed to be attended to more on the weekends. There was no toilet paper in all of the stalls. Our room needed to be updated. The bathtub was missing a large section of the porcelain in the tub, and there was mold growing outside of the shower.
Stayed 1 night in May 2024

6/10 Okay

MARGARITA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the 5 o clock pool are rude, and they are just looking out for who is bringing outside drinks. I understand it’s business, however blaming someone for something they didn’t know is offensive and gets you in a hostile mood . The girls at the bar are rude and they find it hard to service anyone.
Stayed 3 nights in May 2024

6/10 Okay

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was wonderful. It's 5'Oclock pool was nice, plenty of towels & lounge chairs. We ended up with the very end room on the edge of the property. I called about the toliet had a leak and kept having a LOUD noise when it came on. It didn't get fixed during our stay. Good thing we brought earplugs!!! The Spa & massage was wonderful. Virginia Buchanan
Stayed 3 nights in May 2024

2/10 Terrible

Omry

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No constant maintenance of property
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/24
Hello Omry,Thank you for your recent stay, and we appreciate you sharing your comments. We're sorry to hear we were unable to meet your expectations and for any concerns you encountered during your time with us. Your feedback is essential and allows us to continually review guest satisfaction and areas where we could be doing better. We're grateful for your valuable input, and we hope to have the opportunity to impress you on another occasion.Fins Up!

10/10 Excellent

Maryanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was such a pleasant surprise. Great decor, rooms were so cute and clean, pool was well kept, food was amazing (even at the pool), staff was very courteous and pleasant and I wish I stayed longer
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/24
Hello Maryanne,Thank you for your excellent review! We're thrilled that you enjoyed the decor, fantastic rooms, relaxing pool, and amazing food. Our team looks forward to welcoming you back for an even greater stay in the future!Fins Up!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxation!
Stayed 1 night in May 2024
Response from General Manager on 2024/5/24
Hello Michael,We are thrilled you had a splendid stay with us at Margaritaville Resort Palm Springs! Thank you for sharing your thoughts, and we cannot wait to see you again soon for another fantastic visit.Fins Up!

8/10 Good

Fahria

Traveled with family
Liked: Staff & service, amenities
Property is very old and not well maintained. Found bugs and flies inside the room. Should do pest control regularly. The pool area was very nice. The food was great. The dining area was also very beautiful.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/23
Hello Fahria,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful pool area and delicious food, we are sorry you didn't have the perfect visit we wish for all of our guests. What you described is not a typical experience on our property, and we're quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure there are no concerns. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you further.Fins Up!

8/10 Good

edlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting around the resort was quite difficult. The shower wasn't working properly, the water was coming out from the bottom and the shower head.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/23
Hello Edlin,Thank you for taking the time to leave a review about your recent stay. It saddens us to hear that we did not quite meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. We will discuss your report with our maintenance team to ensure the shower head issue is corrected. We are thankful for your feedback and hope to see you again on your next visit to Palm Springs.Fins Up!

4/10 Poor

Oshrit

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were excited to stay at this property as It looked beautiful in the photos. I called the resort prior to booking to confirm they have a crib (not playpen, a crib) and was informed yes. Upon arrival to the resort we requested a crib and told they only have playpens. The playpen was small for my child and extremely uncomfortable with little to no cushion. Our room had several stains on the bed frame, couch and blood on the curtain. The bathtub in our room drained so slow that the residue would just float up top. The staff at the property were lovely. Christopher at the bar and our waitress at the restaurant were lovely. The pool itself was whatever. Every time someone upstairs would flush their toilet it sounded like there was water pouring in the walls.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/23
Hello Oshrit,Thank you for choosing to stay with us during your recent trip. While we're glad our friendly service was a highlight of your visit, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any miscommunication there was regarding the availability of a crib. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Fins Up!

8/10 Good

D

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room I stood in had a crack running down the middle of the room that looked like old water damage and smelled like mildew. The bathroom was pretty dirty (hair all over the place). The toilet barely flushed as well. I did notice that other buildings were being renovated so hopefully it’ll be renovated soon. Staff was very friendly and helpful. It was Prom night so there was about 100 minors that rented multiple rooms to party in. Security was out and about trying to maintain the minors. I didn’t go to Palm Springs to stay in the room so the condition of the room didn’t really matter.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/23
Hello D,Thank you for your feedback. We're glad our staff was friendly and helpful during your stay. However, we apologize for the condition of your room and the inconvenience it caused. We appreciate your patience and understanding as we work on renovating our buildings to provide a better experience for our guests. Your comments about the cleanliness and the bathroom issues will be addressed with our housekeeping team to ensure improvements are made. We hope you had a great time in Palm Springs despite these issues and hope to welcome you back to see the improvements firsthand.Fins Up!

10/10 Excellent

Amanda

Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from General Manager on 2024/5/21
Hello Stephanie,At Margaritaville Resort Palm Springs, providing exceptional service is a top priority for us, and it's wonderful to know that our team made a positive impression on you. Your kind words motivate us to continue delivering outstanding hospitality, and we can't wait to welcome you back for another enjoyable stay.Fins Up!

6/10 Okay

alicia

Stayed 1 night in May 2024

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, amenities
Margaritaville is an older revamped hotel. The standard king rooms are clean, but older than the updated suites we saw. The pool and spa amenities were excellent. The food at the one restaurant has a delicious breakfast. Overall, I would only stay there again if someone else chose it for me.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/21
Hello Elizabeth, Thank you for being our guest at Margaritaville Resort Palm Springs and sharing your review. We're pleased to hear that our clean, comfortable rooms, excellent spa and pool services, and tasty breakfast positively impacted your stay with us. It would be our pleasure to welcome you back the next time you're in the area!Fins Up!

10/10 Excellent

Adnan, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities
My room was available for early check-in. The staff is really friendly and welcoming. Love staying here
Stayed 1 night in May 2024
Response from General Manager on 2024/5/21
Hello Wendy,We appreciate you sharing your experience at Margaritaville Resort Palm Springs. We're glad we could accommodate your early arrival, and it's lovely that our friendly team members made your stay even better. Come back soon!Fins Up!

8/10 Good

dalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was perfect, pool and poolside bar 10/10. Will definitely be returning
Stayed 1 night in May 2024
Response from General Manager on 2024/5/21
Hello Dalia,Thank you for choosing Margaritaville Resort Palm Springs! It was a pleasure to welcome you, and we're thrilled to learn you had a great time in our comfortable accommodations and fantastic poolside bar. We look forward to seeing you again for more fun in the sun! Fins Up!

8/10 Good

MONA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/21
Hello Mona,We're delighted you had a great experience at Margaritaville Resort Palm Springs. It's good to hear our prime location worked well for your plans, and we trust you had the comfortable stay we are known for. We look forward to welcoming you back for an even better time soon.Fins Up!

10/10 Excellent

Brandi

Traveled with family
Liked: Amenities
.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/21
Hello Brandi,Thank you for your perfect rating! It was such a pleasure having you here, and we hope you return soon.Fins Up!

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I heard so many great things about this resort, however, very disappointed. AC in rooms do not work well. Pool area not clean, staff does not clean area throughout the day, the pool temperature was like bath water, pools were dirty, areas around the pools dirty, we had a cabana and they would not clean up empty bottles and area, it took forever to get service. Although our servers were super nice. I was not impressed and probably will not return.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/21
Hello Nicole,Thank you for taking the time to share your thoughts on your recent stay. We are disappointed that, although you received friendly service from our team, other aspects of your time with us did not meet your expectations for our resort. We understand how impactful a negative experience can be on your vacation, so rest assured, we are looking into the issues brought up in your report. We appreciate receiving your feedback, and we hope you will consider revisiting us for a better overall stay.Fins Up!

8/10 Good

BARBRA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Looks like a lot of maintence is being done. Room was clean, but air vents need to be cleaned out lots of dust.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/21
Hello Barbra,Thank you for your feedback regarding your recent stay at Margaritaville Resort Palm Springs. We're pleased to hear that you found your room clean, although we apologize for any inconvenience caused by the dust in the air vents. We'll address this promptly to ensure your next visit is even more comfortable. Fins Up!

10/10 Excellent

Laura Rebekah Roberts

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to say. Complementary bikes were amazing to have - located a block away from beautiful neighbourhoods and 8 min bike to downtown Both pools were amazing - only complaint was the heated pools were too hot come 3 pm in the desert ….. Will be back next year. For sure .
Stayed 5 nights in May 2024
Response from General Manager on 2024/5/21
Hello Laura,Thank you for your glowing review of Margaritaville Resort Palm Springs! We're delighted you had an awesome stay and enjoyed our complimentary bikes for exploring our beautiful neighborhoods and reaching downtown conveniently. It's also wonderful to hear you loved both of our pools, although we'll address the temperature concern promptly. We can't wait to welcome you back for another fantastic experience next year!Fins Up!

8/10 Good

Curt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in May 2024
Response from General Manager on 2024/5/19
Hello Curt,It was a pleasure hosting you at Margaritaville Resort Palm Springs and we hope to see you again.Fins Up!

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Zalak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mallory

Disliked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Paul, Costa Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/19
Hello Paul,Thank you for staying with us and taking the time to leave us a review. We're glad our location worked well for your trip, and we invite you to stay with us again the next time you're in the area.Fins Up!

10/10 Excellent

MARSHA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and pools.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/17
Hello Marsha,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our sparkling pools and exemplary service hit the mark for you. Thank you for your perfect rating, and we hope you return soon! Fins Up!

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/15
Hello Lauren,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us!Fins Up!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was god
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Hello Tania,We loved hosting you at Margaritaville Resort Palm Springs. It's fantastic that you had a good stay with us in Palm Springs! Our team hopes to welcome you back soon!Fins Up!

8/10 Good

Myung

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like the pool.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/14
Hello Myung,Thank you for choosing Margaritaville Resort Palm Springs! We're glad you enjoyed the pool, and we hope to see you again soon.Fins Up!

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool bar and staff!
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/15
Hello Serena,We loved hosting you at Margaritaville Resort Palm Springs. It's fantastic that you enjoyed your time at our thatched-roof poolside tiki bar! Please come back soon!Fins Up!

10/10 Excellent

Cynthia J

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was so relaxing and they had everything there so you didn’t have to be driving out! I just did not like the view that I got it, I tried to change it and they didn’t have anything else available for me. The view was really bad, make sure when you book that you get a pool view or at least the garden view.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/14
Hello Cynthia,Thank you for choosing Margaritaville Resort Palm Springs. We're pleased you found our resort relaxing and convenient, with everything you needed on-site. However, we apologize that we were unable to accommodate your room change request. Your advice to future guests is appreciated, and we hope to have another opportunity to host you and ensure a stay that fully meets your expectations.Fins Up!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with family. Kids had a great time. The games around the pool area were a great touch.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/14
Hello Tammy,Thank you for your five-star review! We're thrilled to hear that your family had a wonderful stay and that the kids enjoyed the games around the pool area. We look forward to welcoming you and your family back for another FINtastic visit!Fins Up!

10/10 Excellent

Angela, Quakertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

monica

Traveled with family
Disliked: Staff & service
The pool service was terrible, overcharged for items we did not order and pool bar staff decided to add their own tip to our bill without consent. Tried to address to check out staff in the morning which was not helpful, I was told to speak to pool staff. No manager was available & Quite difficult to contact a pool staff member the following morning when checking out.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/13
Hello Monica,Please accept our apologies for any disappointment with the pool service and any challenges resolving this while you were here. Feedback from our guests is always appreciated as it helps us improve. We welcome you to reach out to us offline for further assistance, and we hope you'll consider staying with us again for a more seamless stay in the future.Fins Up!

10/10 Excellent

julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a vacation
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/13
Hello Julio,We're delighted you enjoyed your stay at Margaritaville Resort Palm Springs! Please come see us again soon for another unforgettable journey to paradise.Fins Up!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Margaritaville. Room was nice and clean, many amenities to enjoy (pools, spa, restaurant, etc). Only reason why I’m not giving it 5 stars is due to mold spotted in the spa area.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Hello Janet,Thank you for your review and for choosing Margaritaville Resort Palm Springs. We're glad you enjoyed your stay and the various amenities we offer. However, we apologize for any inconvenience during your stay. Rest assured, we take cleanliness concerns seriously and will address this matter promptly to ensure a better experience for our guests going forward. We appreciate your feedback and hope to welcome you back in the future.Fins Up!

8/10 Good

Eric

Traveled with family
It’s what I remember
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/13
Hello Eric,Thank you for reviewing your recent stay at Margaritaville Resort Palm Springs. We appreciate your feedback and are glad your experience aligned with your expectations. If there's anything specific you'd like to share on how we can make your next trip to paradise an exceptional one, please feel free to reach out and let us know! It was a pleasure having you join us, and we hope you'll consider returning for another great stay in the future.Fins Up!

2/10 Terrible

Ana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Katherine is the most rude unprofessional person my grandma passed away and she didnt want to cancel so I had to ask a family member to send me a pic of my grandma dead on her bed because she didn’t believe me what a horrible lady we will never reserve a reservation or at all here don’t stay there this lady has a black heart
Stayed 1 night in May 2024
Response from General Manager on 2024/5/14
Hello Ana,Thank you for sharing your experience. We're truly sorry to hear about your loss and the difficulties you encountered during such a sensitive time. We will address your concerns with our team to ensure a more compassionate approach in the future. Your feedback is important to us, and we hope to have another opportunity to serve you better.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice property overall. The staff are friendly except for the lady that checked us in. She was rude.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Hello Maria, Thank you for choosing Margaritaville Resort Palm Springs and sharing your review. We're happy to hear that our beautiful property and friendly staff were the highlights of your stay. That being said, we're sorry to hear about what you described regarding the service at the front desk. We will investigate internally to ensure our high standards of hospitality are always being upheld across our property. It was a pleasure having you here, and we hope you'll consider returning for an even more extraordinary experience in the future. Fins Up!

10/10 Excellent

Amparo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved the lobby check in! Super nice and helpful.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Hello Amparo,It was such a pleasure to welcome you to Margaritaville Resort Palm Springs! We're delighted you had an enjoyable check-in experience and that our team reflected our ongoing commitment to delivering exemplary service. Thank you for your perfect rating, and we hope you return soon! Fins Up!

8/10 Good

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area st 5 o'clock bar is outstanding.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Hello Randolph,We're so glad our fantastic pool area impressed you, and we thank you for your feedback. Please feel free to reach out to us and let us know if there is anything we can do to ensure your next trip to paradise is an exceptional one! It was a pleasure having you here, and we hope you'll visit us again soon at Margaritaville Resort Palm Springs.Fins Up!

10/10 Excellent

CAtherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and relaxing friendly staff
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/13
Hello Catherine,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!Fins Up!

6/10 Okay

Susan

Traveled with group
Liked: Cleanliness, amenities
We had a back bedroom in building 4. Quite a distance from the lobby so be prepared to walk. Pool area was very nice and had the best service. We forgot a water bottle in the room and a cover up at the pool. We called, we completed a form on line twice! We called again and left messages and no one returned our messenges. Very disappointed. Rooms were clean and room service was really good. Just disappointed in response to our lost goods.
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/5/13
Hello Susan,Thank you for taking a moment to let us know about your experience. We are pleased you enjoyed our clean accommodations, sparkling pool, and delicious room service; however, we apologize for any concerns regarding your items. Please feel free to reach out to us offline so we may gather more information and assist you better. It was a pleasure having you stay with us, and we look forward to hearing from you.Fins Up!

10/10 Excellent

Maxine, Pompano Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and comfortable
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/11
Hello Maxine,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you as our guest recently, and we are delighted you were comfortable during your stay. We hope to welcome you back for another relaxing Margaritaville experience soon!Fins Up!

6/10 Okay

Sueanna

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My pillows were purple and stains in the sheets and someone charged drinks to my room but overall my son had a good birthday so thank you
Stayed 1 night in May 2024
Response from General Manager on 2024/5/11
Hello Sueanna,Thank you for being our guest and sharing your feedback. While we are honored you chose to celebrate your son's birthday with us and delighted he had a nice stay, we are sorry you had a couple of concerns. Your comments will be shared with the team to ensure we always offer our best. If you still have unresolved billing concerns, do not hesitate to reach out to us. Our lines are open, and we want to ensure everything is as it should be. Fins Up!

4/10 Poor

Maria

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated. Room cleaning had to be requested and the front desk didn’t even let us know when we were checking in. Had to call several times before they brought requested robes and towels.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/10
Hello Maria,Thank you for sharing your experience. We appreciate your feedback regarding the room cleaning process and the communication at the front desk. We're concerned about these matters and will promptly address them with our team. Your insights are valuable as we strive to enhance our guest experience. We hope you'll consider giving us another chance to provide you with a more seamless stay in the future.Fins Up!

4/10 Poor

Lauren, Buena Park

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn't realize I'd be walking into a Tommy Bahama store. I miss the old hotel with their eclectic palm springs vibes. If they were going to make changes and renovate, they did a half ass job as they missed a lot of areas, in the room and all around. Disappointing. And the 3 level people were noisy as can be, it was like Shrek and Fiona were walking up there at all hours of the evening. If you're looking for pool vibes and only pool vibes the main pool is it but that's about it.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/8
Hello Lauren,Thank you for sharing your feedback. While it is great to hear that you enjoyed the main pool area on your recent visit, we are disappointed that other aspects of the stay missed the mark for you. We appreciate your thoughts as they are crucial for our ongoing improvements and we hope to have the opportunity to welcome you back for a more positive experience in the future.Fins Up!