2/10 Terrible
Telma
Traveled with partner
2024/5/28
Disliked: Staff & service, property conditions & facilities
We opted for a brief baby moon getaway this Memorial Day weekend and selected Del Marcos hotel after thorough research. On the website were intrigued by its boutique charm and unique decor. Upon arrival, a friendly host greeted us, but our initial impression was more akin to an upscale motel. Unfortunately, the outdated TV didn't work, leading to a prolonged maintenance ordeal. The pool area had limited lounge chairs, and ordering poolside refreshments or snacks meant contacting the sister hotel, Serena Villas. Despite the website's claim of "handpicked vintage" items, rust marred the toilet paper caddy. Worse, a potentially dangerous electrical issue emerged during my hair drying, which was promptly addressed by my husband, a former firefighter.
When we sought assistance after 5:30 pm, we were directed to Serena Villas, where promises of a room change and complimentary amenities (free breakfast) fell through the next day due to lack of availability. Frustrated and feeling unsafe, we requested to leave, only to receive a partial waiver of resort fee for night one and a refund on the drinks and snacks poolside the day before . Such dismissive treatment, especially in the face of safety concerns, is truly unacceptable. Not to mention the inconvenience of having to pack and leave, where we just wanted to relax for a couple days. These maintenance issues should’ve been addressed before any guests arrived. Especially on a long weekend. A full refund would have been appropriate.
Telma
Stayed 2 nights in May 2024