6/10 一般般
Olga，Vilnius
情侶出遊, 寵物同遊
2024年6月13日
It was my second time staying at Mana Suites, however, I was quite disappointed due to the following reasons:
- on arrival at reception I was told that my dog is “too big” and they don’t let dogs bigger than 15kg in the hotel although it is not advertised on their website nor page. Ironically, they state that they are dog friendly hotel and dogs are welcome. Maybe they need to review the statement and change it to “small dogs only”.
- despite paying additionally for a parking on site for each night, we could barely find a place where to park. Receptionist suggested to park literally on the main road as it’s still hotel’s territory. Not ideal when I paid for my car to be securely parked.
- our room was not cleaned once!! No towels changed, no toilet rolls topped up. I have raised this with receptionist, but he has offered to bring new towels to our apartment which didn’t happen. We checked out the next day so it didn’t matter.
Unfortunately I will not be staying at Mana suites again.
Olga
於 2024 年 6 月住了 2 晚