2 bars/lounges, lobby lounge

Reviews of InterContinental Osaka, an IHG Hotel

5 out of 5
InterContinental Osaka, an IHG Hotel
3-60, Ofuka-cho Kita-ku, Osaka, Osaka-fu

Reviews

9.6

Exceptional

Rating 10 - Excellent. 794 out of 1001 reviews" "
Rating 8 - Good. 162 out of 1001 reviews" "
Rating 6 - Okay. 26 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joon

Stayed 2 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/5/4
Dear Mr./Ms. JoonThank you so much for taking the time to rate us! We're delighted to see that you had a fantastic experience with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay. If there's anything specific you loved about your visit or any suggestions you have for us to make your next stay even better, feel free to share. We're here to ensure you have the best experience possible.Warm regards,InterContinental Osaka

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, close to everything. Rooms were very comfortable with great views.
Stayed 2 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/5/3
Dear Ms. Nicola,Thank you for choosing to stay at InterContinental Osaka and for taking the time to share your feedback with us. We are thrilled to hear that you had a lovely experience during your stay and that you found our hotel to be conveniently located and our rooms comfortable with great views.We truly appreciate your kind words and are delighted that we could contribute to making your time in Osaka enjoyable. If there is anything else we can assist you with or if you plan to visit us again in the future, please feel free to reach out.Thank you once again for choosing InterContinental Osaka. We hope to have the pleasure of welcoming you back soon.Warm regards,InterContinental Osaka

10/10 Excellent

Brinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very good breakfast options for vegetarians - breakfast items are labelled. The restaurant also had very good food for vegetarians/vegans. Amazing pool and gym. Cocktails could have been slightly better but that is very minor!
Stayed 2 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/4/30
Dear Ms. Brinda,Thank you for choosing InterContinental Osaka for your recent stay and for sharing your feedback with us. We are delighted to hear that you enjoyed our great location, the variety of breakfast options for vegetarians, and the availability of vegetarian/vegan food in our restaurant.We are also pleased to know that you found our pool and gym facilities to be amazing. Your feedback regarding the cocktails is duly noted, and we will strive to improve in this aspect.Should you have any further comments or if there is anything else we can assist you with, please feel free to let us know.Once again, thank you for choosing InterContinental Osaka. We hope to have the pleasure of welcoming you back in the future.Warm regards,InterContinental Osaka

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Frans

Traveled with family
Liked: Amenities, property conditions & facilities
Everything is high quality and the staff is wonderful!
Stayed 3 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/4/30
Dear Mr./Ms. Frans,Thank you for choosing InterContinental Osaka and for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found everything to be of high quality and that our staff provided you with exceptional service.Your kind words mean a lot to us, and we are delighted that we could make your stay memorable.If you have any further comments or if there is anything else we can assist you with, please feel free to let us know.Once again, thank you for choosing InterContinental Osaka. We hope to have the pleasure of welcoming you back in the future.Warm regards,InterContinental Osaka

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly, helpful and courteous. The room is spacious and very clean.
Stayed 3 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/4/30
Dear Ms. Madeleine,Thank you for choosing InterContinental Osaka for your recent stay and for sharing your positive feedback with us. We are thrilled to hear that you found our team to be friendly, helpful, and courteous, and that you enjoyed the spacious and clean room.Your satisfaction is our top priority, and we are delighted that we could contribute to making your stay a pleasant one.Should you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out.Once again, thank you for your kind words and for choosing InterContinental Osaka. We look forward to welcoming you back in the future.Warm regards,InterContinental Osaka

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury accommodations and fully equipped gym.
Stayed 2 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/4/30
Dear Ms. Sheri,Thank you for choosing InterContinental Osaka and for taking the time to provide us with your feedback. We greatly appreciate your positive rating and comments regarding our luxury accommodations and fully equipped gym.It's wonderful to hear that you enjoyed your experience with us, and we are delighted that our facilities met your expectations.If you have any further feedback or if there is anything else we can assist you with, please feel free to let us know.Once again, thank you for your kind words and for choosing InterContinental Osaka. We hope to have the pleasure of welcoming you back in the future.Warm regards,InterContinental Osaka

10/10 Excellent

Sarang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dining, transport links are great tpp
Stayed 2 nights in Apr 2024
Response from This is InterContinental Osaka on 2024/4/15
Dear Mr./Ms. Sarang,Thank you for taking the time to share your positive feedback about your recent stay at InterContinental Osaka. We truly appreciate your kind words and are delighted to hear that you enjoyed our great location for shopping and dining, as well as our convenient transport links.Ensuring that our guests have a memorable and enjoyable experience is our top priority, and we are thrilled that we could contribute to your satisfaction during your time with us.Thank you once again for choosing InterContinental Osaka for your stay. Should you have any future travel plans that bring you back to our area, we would be honored to welcome you back to our hotel.Warm regards,InterContinental Osaka

10/10 Excellent

Bussaraporn, LaJolla

Stayed 3 nights in Apr 2024

10/10 Excellent

Derrico, Apex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best experience.
Stayed 5 nights in Mar 2024
Response from This is InterContinental Osaka on 2024/4/5
Dear Mr./Ms. Derrico,Thank you for choosing InterContinental Osaka once again for your recent stay.We are delighted to hear that you had yet another best experience with us. Your satisfaction is our utmost priority, and we are thrilled to know that we have consistently met your expectations.If you ever have any feedback or inquiries in the future, please don't hesitate to reach out to us.Once again, thank you for your continued patronage, and we look forward to welcoming you back to InterContinental Osaka soon.Best regards,InterContinental Osaka

10/10 Excellent

Miao, Burnaby

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ideal place for shopping at Umeda and easy access to JR Osaka, Metro Osaka, and USJ.
Stayed 4 nights in Mar 2024
Response from This is InterContinental Osaka on 2024/3/19
Dear Mr./Ms. Miao,Thank you for choosing to stay with us at InterContinental Osaka and for taking the time to share your feedback.We're delighted to hear that you found our location to be ideal for shopping at Umeda and for its convenient access to JR Osaka, Metro Osaka, and USJ. Providing our guests with a central and easily accessible location is one of our top priorities, and we're pleased to know that it met your expectations.We understand that a convenient location can greatly enhance the overall experience of your stay, and we're thrilled that our proximity to these attractions contributed positively to your time in Osaka.Should you plan to visit Osaka again in the future, we would be honored to welcome you back.Thank you once again for choosing InterContinental Osaka, and we look forward to the opportunity to serve you again.Warm regards,InterContinental Osaka

8/10 Good

Federico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good hotel
Stayed 1 night in Mar 2024
Response from This is InterContinental Osaka on 2024/3/19
Dear Mr./Ms. Federico,Thank you for choosing to stay at InterContinental Osaka and for taking the time to share your feedback with us.We're thrilled to hear that you found your experience with us to be very good. Providing our guests with a memorable and enjoyable stay is our utmost priority, and it's always rewarding to receive positive feedback.Your feedback helps us to continually enhance our services and ensure that every guest has an exceptional experience.We hope to have the pleasure of welcoming you back to InterContinental Osaka in the future. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us.Thank you once again for choosing us, and we look forward to serving you again soon.Best regards,InterContinental Osaka

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from This is InterContinental Osaka on 2024/3/19
Dear Mr. Arash,We hope this email finds you well.We wanted to take a moment to express our sincere gratitude for your recent stay with us and for taking the time to rate your experience. We were thrilled to see that you gave us a perfect 5 out of 5 rating!Your feedback means a great deal to us, as it helps us understand what we're doing right and where we can improve to ensure that every guest has an exceptional experience with us.Once again, thank you for choosing to stay with us and for your generous rating. We look forward to welcoming you back soon!Warm regards,InterContinental Osaka

10/10 Excellent

Rahul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best hotel experiences I’ve ever had, in any price range. The room was immaculate, the facilities were impressive, but the service - absolutely impeccable. The staff made our trip SO enjoyable, that we are already looking forward to our next trip to Osaka, and wouldn’t even consider booking anywhere else. Thank you so much IC Osaka team, for making our experience an amazing one!
Stayed 3 nights in Mar 2024
Response from InterContinental Osaka on 2024/3/19
Dear Mr./Ms. Rahul,Thank you immensely for choosing to stay with us and for sharing such heartwarming feedback! We're overjoyed to hear that your experience with us was nothing short of exceptional. Your praise for our service and facilities means the world to us. We can't wait to welcome you back for another unforgettable stay in Osaka!Warm regards,InterContinental Osaka

10/10 Excellent

Aristofanis

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and great location. Well worth the stay when visiting Osaka.
Stayed 4 nights in Mar 2024
Response from InterContinental Osaka on 2024/3/19
Dear Mr./Ms. Aristofanis,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and found our location convenient during your stay in Osaka. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People extremely nice and pleasant..!
Stayed 2 nights in Feb 2024
Response from This is InterContinental Osaka on 2024/3/28
Dear Mr./Ms. Juan,저희 인터컨티넨탈 오사카를 선택해 주셔서 진심으로 감사드립니다. 손님께서 우리 직원들을 "매우 친절하고 상냥하다"고 칭찬해 주셔서 저희도 매우 기쁩니다.더 궁금하신 점이나 도움이 필요하신 경우 언제든지 저희에게 연락해 주시기 바랍니다. 다시 한 번 감사드리며, 기대되는 만남을 기다리고 있겠습니다.감사합니다.Warm regards,InterContinental Osaka

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Excellent stay and incredible bedrooms- wish we had been able to stay longer. Recommend the king premium rooms.
Stayed 1 night in Feb 2024
Response from This is InterContinental Osaka on 2024/2/24
Dear Ms. Petra,Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay and enjoyed our incredible bedrooms. It's always wonderful to know that our guests had a positive experience.We understand the sentiment of wishing you could have stayed longer, and we hope to have the pleasure of hosting you again in the future. Your recommendation of the king premium rooms is greatly appreciated, and we're delighted that you found them to your liking.If your travels bring you back to this area, we would be more than happy to welcome you for another memorable stay. Until then, safe travels!Best regards,InterContinental Osaka

6/10 Okay

Yukako

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Eriko, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel! Such a beautiful hotel located at the heart of city center.
Stayed 3 nights in Jan 2024

10/10 Excellent

Raul, Spring

Stayed 2 nights in Jan 2024

10/10 Excellent

Amina

Stayed 3 nights in Jan 2024

10/10 Excellent

Amit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Japan many times but this was my first time in Osaka. The Intercontinental Osaka turned out to be my favourite place I have ever stayed in Japan and also throughout the world. It's newer then most Hotels so it's very modern with well planned room features that just make sense when you are experiencing your visit. The staff are amazing, attentive and very friendly. All staff at 5* hotels especially in Japan are friendly but IHG's hospitality actually seems genuine and wholesome as apposed to a business transaction in most other hotels I've visited.
Stayed 9 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable, clean, and spacious. It was the perfect base for us while we explored Osaka.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tor-Bjorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Takefumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Nov 2023

6/10 Okay

Jummaida

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Randy

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the intercontinental Osaka. Mr Wynn Williams was super helpful in arranging a packaging service to send our souvenirs back to the US. All staff were extremely friendly and courteous. We also loved the gym and onsen. Only sticky situation was due to the man staffing the onsen only spoke Japanese and I noticed on multiple occasions there ware a language barrier when westerners had questions about the various customs of using slippers in the locker (and where to take them off) how to store clothes in locker, etc. I had difficulty asking him where the bathrooms were but after playing charades, we figured it out :) I would recommend this hotel without any qualms. Thanks again for an incredible stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Julius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply outstanding, could not ask for more. Immaculate, modern, staff helpful, interested without being intrusive, everything in good taste.
Stayed 1 night in Oct 2023

10/10 Excellent

Yun Han Jaryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are one notch above the nearby competitors in Osaka and also neighbouring prefectures
Stayed 3 nights in Oct 2023

10/10 Excellent

Rafael, Piti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 5-star hotel…beautiful room and excellent location.
Stayed 2 nights in Oct 2023

2/10 Terrible

VIKTOR, Gardena

Traveled with family and small children
This hotel is verpriced.
Stayed 1 night in Sep 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Aug 2023

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from This is InterContinental Osaka on 2023/9/5
Dear Mr./Ms. RoyaThank you very much for choosing to stay at InterContinental Osaka! We would further appreciate taking your precious time for giving us such a high socre.It is our pleasure to hear that our service and products have met your expectations. We hope to have the privilege in welcoming you back again in the near future. Please receive our very best regards from the team, InterContinental Osaka

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a fussy hotel stayer. But would book this place in a heartbeat. Beautiful room overlooking the city skyline. Bathroom with glass wall is a nice touch
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food. Facilities were top notch. Friendly staff. Lovely rooms.
Stayed 3 nights in Aug 2023

10/10 Excellent

Siu Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for shopping and transportation.
Stayed 2 nights in Aug 2023

10/10 Excellent

Professor. Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My choice of stay in Osaka
Excellent staff, extremely convenient, and very comfortable rooms. I am in Japan monthly, and without doubt, my stay of choice in Osaka
Stayed 3 nights in Jul 2023

6/10 Okay

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Zeyang

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice services in a premium location
Stayed 1 night in Jun 2023

10/10 Excellent

Tatsuya

Stayed 1 night in Jun 2023

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Logan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of Osaka
Stayed 3 nights in May 2023

10/10 Excellent

Mak Alys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for numerous times, staff services and room quality are good. Hope to have more choices on pillows as I don’t quite used to extra soft feather pillows.
Stayed 3 nights in May 2023

10/10 Excellent

Roberto

Stayed 2 nights in May 2023

10/10 Excellent

Mingdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Dominique

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10!
Fantastic stay at the Intercontinental Osaka. Perfect location. The hotel is beautiful, very modern and spotless. The breakfast is wonderful and will suit any taste. The rooms are large and very well equipped. We particularly loved the shower and tub. Highly recommend this hotel.
Our room
Stayed 2 nights in Apr 2023

10/10 Excellent

Gonzalo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, the gym & pool are excellent
Stayed 1 night in Mar 2023